What are the top traits of a resilient environmental services leader?

2 Flexibility and creativity

A resilient ES leader is flexible and creative in their approach to problem-solving and innovation. They are open to new ideas, feedback, and learning opportunities. They are willing to adjust their plans and strategies when necessary, and to experiment with different solutions. They are also able to leverage the diverse skills, perspectives, and experiences of their staff and customers, and to foster a culture of collaboration and co-creation. A flexible and creative ES leader can adapt to changing needs, expectations, and situations, and find new ways to improve their performance and outcomes.

3 Empathy and compassion

A resilient ES leader is empathetic and compassionate towards their staff and customers. They understand their needs, feelings, and perspectives, and show genuine care and concern for their well-being. They are supportive, respectful, and appreciative of their contributions and achievements. They are also able to manage their own emotions and stress levels, and to seek and offer help when needed. An empathetic and compassionate ES leader can build trust, loyalty, and engagement among their staff and customers, and create a positive and healthy work environment.

4 Growth mindset and learning orientation

A resilient ES leader has a growth mindset and a learning orientation. They believe that they can improve their skills, knowledge, and abilities through effort, feedback, and practice. They are curious, eager, and proactive in seeking new information, insights, and opportunities. They are also willing to acknowledge their mistakes, failures, and weaknesses, and to learn from them. They see challenges as opportunities to grow and develop, rather than as threats or obstacles. A growth mindset and a learning orientation help a resilient ES leader enhance their competence, confidence, and credibility.

5 Persistence and optimism

A resilient ES leader is persistent and optimistic in pursuing their goals and overcoming difficulties. They are determined, committed, and disciplined in their actions and efforts. They are also positive, hopeful, and realistic in their outlook and attitude. They focus on the things they can control, influence, or change, rather than on the things they can't. They also celebrate their successes, appreciate their strengths, and acknowledge their progress. A persistent and optimistic ES leader can cope with stress, uncertainty, and adversity, and recover from setbacks and disappointments.

6 Here’s what else to consider

This is a space to share examples, stories, or insights that don’t fit into any of the previous sections. What else would you like to add?