What's the best way to tell an interviewee about the outcome and next steps?

2 How to deliver feedback

The best way to deliver feedback depends on the outcome of the interview. If the interviewee is hired, accepted, or promoted, you should congratulate them and express your excitement to work with them. You should also explain the next steps, such as signing the contract, completing the paperwork, or joining the team. If the interviewee is rejected, you should thank them for their interest and participation, and highlight their positive qualities and achievements. You should also provide some constructive criticism and suggestions for improvement, and encourage them to apply again in the future. If the interviewee is on hold, you should acknowledge their potential and interest, and explain the reasons for the delay, such as budget constraints, competing candidates, or further evaluations. You should also inform them of the expected timeline and the best way to follow up.

3 How to communicate feedback

The best way to communicate feedback depends on the mode and tone of the interview. If the interview was conducted face-to-face, phone, or video call, you should communicate feedback verbally, preferably in a private and quiet setting. You should also follow up with a written summary of the feedback and the next steps, and send it by email or letter. If the interview was conducted by email, online test, or questionnaire, you should communicate feedback by email or letter, using a clear and courteous language. You should also include a phone number or a link to schedule a call if the interviewee has any questions or concerns.

4 How to set expectations

Setting expectations is crucial for managing the interviewee's emotions and actions after the interview. You should be clear and realistic about what the outcome and next steps mean for the interviewee, and avoid making promises or guarantees that you cannot keep. You should also provide a specific timeframe and method for the next steps, such as when and how they will hear from you, when and how they will receive an offer or a rejection, when and how they will start working or training, etc. You should also encourage the interviewee to ask questions, clarify doubts, or share feedback with you, and respond to them promptly and professionally.

5 How to maintain a relationship

Maintaining a positive and respectful relationship with the interviewee is beneficial for both parties. For the interviewer, it helps to build a reputation, a network, and a talent pool for future opportunities. For the interviewee, it helps to gain insights, referrals, and support for their career development. To maintain a relationship, you should express your gratitude and appreciation to the interviewee for their time and effort, and offer your assistance and advice if needed. You should also keep in touch with the interviewee until the next steps are completed, and provide updates and feedback along the way. You should also follow up with the interviewee after they join or leave the organization, and congratulate them on their achievements or wish them well for their future endeavors.