Your team is in a heated discussion. How can you actively listen to their concerns and diffuse the tension?

I will and suggest as well to stay clam during any heated arguments especially it is amongst the team. Let other person speak because when people get opportunity to be heard they felt the sense of belongingness. Being a senior never creat a zone of favouritism in organisation because most of the time it leads to heated arguments as other feels left out. Never impose your own POV on others even on juniors.

Give each team member the opportunity to express their opinions on the priorities, it is important to listen carefully and understand the reasons behind each point of view.

When emotions run high, messages can become muddled, leading to misunderstandings. To avoid this, ask clarifying questions, demonstrating that you are actively listening and seeking to fully understand the other person's perspective. Use open-ended questions to encourage elaboration and gain deeper insights, and closed-ended questions for confirmation and clarity. This approach helps to peel back layers of confusion and get to the heart of the issues at hand, paving the way for resolution. Additionally, maintain a calm and composed demeanor, as this can help de-escalate tension and foster a more constructive dialogue.

Look for common ground between the different perspectives. There may be some priorities on which the majority agree or which are fundamental to achieving the project's main objectives.

O ideal nesse cenário é propor soluções colaborativas, pois dessa forma todos seguirão tendo vóz, porém de forma organizada o que permitirá dar fim a discussão inicial. Devemos encorajar que façam um brainstorming, convidando a equipe a refletir sobre o ponto que gerou a discussão e sugerir soluções possíveis para as preocupações levantadas; Trabalhar para firmar compromissos, após encontrar um meio-termo que atenda às necessidades de todos, ou consiga mitigar os riscos apontados anteriormente.

Once you have reached a consensus on priorities, make sure you clearly document the decisions made. This helps avoid future misunderstandings and serves as a reference for all team members.

Servir de mediador y motivador entre los actores, asimismo establecer claramente los lineamientos a seguir para la formulacion de propuestas.

Keep an eye contact You just have to face and maintain eye contact to the one presenting the ideas. By doing that you coax him or her to pause in the process to give it a chance for you to speak. Despite nodding and shaking of the head an eye contact is good in an intense debate. It helps to keep the person in a mood to react to staments and follow up in case one has not heard the words.