Try to avoid reacting emotionally. Take a deep breath and think for a moment to process the feedback before responding. No reaction, poker face, just calm response. You can think whatever you want, it is invisible. So, silently think, "Well, at least they didn’t ask me to refund their eyeballs." Treat criticism as a free crash course in improvement—whether it’s spot-on or a little off the mark. Even if the critic seems like they might not know their fonts from their footnotes, there’s always a nugget of wisdom hiding in the feedback. Consider it a treasure hunt for growth, and if all else fails, remind yourself that art is subjective. Keep it cool, keep it clever, and remember—it’s just feedback, not the plot twist of your life!

No soy monedita de oro para caerle bien a todos! Claro, habrá veces que encuentres ese match perfecto donde todo es miel sobre hojuelas, pero otras en las que simplemente quieras jalarte los pelos de la cabeza, lo malo será si eres pelón... mmm. Aquí es buscar en conciliar la calma, respirar, preguntar y ahondar en los porqués y de ahí tomar notas, para ayudarte a gestionar y entender mejor tu proceso y a tu cliente ideal. Vayamos por el match pues, mientras podamos!

Stay calm: Take a deep breath and avoid reacting defensively. Listen actively: Understand the specific points of criticism before responding. Acknowledge feedback: Show appreciation for the input and express a willingness to improve. Seek clarification: If needed, ask for more details to better understand the issue. Focus on solutions: Propose actionable changes or compromises to address the criticism. Learn from it: Use the feedback as an opportunity to grow and refine your skills. Maintain confidence: Remember your expertise and the value you bring to the project. Keep communication positive: Respond professionally, emphasizing collaboration and problem-solving.

Nous devons souvent face aux critiques dans le métier de la création et cela commence dès les études supérieures. Je me souviens des critiques lors des concours d'entrées, lors des présentations académiques ou encore lors des diplômes. Pas toujours facile d'encaisser surtout lorsque nous ne sommes pas d'accord. Mais avec le temps et l'expérience, je pense qu'il est plus facile de prendre du recul et d'analyser ces critiques. En ce qui me concerne, je sais où je dois m'améliorer et je prends en compte toutes les critiques. Parfois elles sont légitimes et parfois elles me semblent moins percutantes mais ça ne "plombe pas mon moral".

Mais importante do que responder aos questionamentos, é responder com embasamento técnico. Antes mesmo de explicar porque determinada decisão é assertiva, demonstre porque (tecnicamente) não é a melhor opção. Design não é gosto pessoal, mas o cliente não está acostumado com essa verdade. Por fim, lembre-se que que conhecer a fundo cada cliente, é o primeiro passo para reduzir o retrabalho.