Balancing ERP updates and new modules for clients: Are you prepared to meet their expectations?
Ensuring client satisfaction while managing ERP (Enterprise Resource Planning) updates and integrating new modules requires a strategic approach. Here's how you can stay ahead:
How do you balance ERP updates and new modules for your clients?
Balancing ERP updates and new modules for clients: Are you prepared to meet their expectations?
Ensuring client satisfaction while managing ERP (Enterprise Resource Planning) updates and integrating new modules requires a strategic approach. Here's how you can stay ahead:
How do you balance ERP updates and new modules for your clients?
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ERP updates and new modules form part of the ERP post-implementation strategy to continuously improve business processes for the enterprise to stay competitive in its dynamic business environment. They fix bugs, enhance security and extend the ERP system with additional features and functionalities. This explains the ongoing nature of change management activities like communication of ERP benefits, training and support to maintain the employees and other stakeholders engaged in exploiting the ERP system effectively, efficiently and smartly.
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Balancing ERP updates and new modules is like renovating a house while adding a new room - it needs careful planning to avoid disruptions. For instance, a client may want faster invoicing (update) and a CRM module (new). Start by prioritizing needs based on impact - e.g., fixing invoicing ensures smoother CRM integration. Communicate timelines transparently and show how updates complement new features. By breaking the process into manageable phases, you’ll meet expectations without overwhelming users or compromising system stability.