How can healthcare managers support patient advocates?

1 Create a culture of patient-centeredness

One of the most important ways that healthcare managers can support patient advocates is by creating a culture of patient-centeredness in their organizations. This means that the values, needs, and preferences of patients are at the core of every decision and action. Healthcare managers can promote patient-centeredness by involving patients and advocates in planning, designing, and evaluating healthcare services, by encouraging feedback and complaints, by respecting diversity and individuality, and by fostering trust and transparency.

2 Provide resources and training

Another way that healthcare managers can support patient advocates is by providing them with adequate resources and training. This includes ensuring that patient advocates have access to relevant information, tools, and technology, such as electronic health records, patient portals, and decision aids. It also means that patient advocates have opportunities to enhance their knowledge and skills, such as through continuing education, mentoring, and peer support. Healthcare managers can also allocate time and budget for patient advocates to attend conferences, workshops, and networking events.

3 Facilitate communication and coordination

A third way that healthcare managers can support patient advocates is by facilitating communication and coordination among different stakeholders. This involves creating channels and platforms for patient advocates to communicate with patients, families, providers, administrators, and policymakers. It also involves ensuring that patient advocates are included in multidisciplinary teams, committees, and councils, where they can share their insights and perspectives, and collaborate on quality improvement and safety initiatives.

4 Recognize and reward their contributions

A fourth way that healthcare managers can support patient advocates is by recognizing and rewarding their contributions. This means that healthcare managers acknowledge the value and impact of patient advocacy on patient outcomes, satisfaction, and safety, as well as on organizational performance and reputation. Healthcare managers can recognize and reward patient advocates by providing feedback, appreciation, and recognition, such as through awards, certificates, or letters of commendation. They can also offer incentives, such as bonuses, promotions, or career development opportunities.

Patient advocates are essential partners in delivering high-quality and safe healthcare. Healthcare managers can support them by creating a culture of patient-centeredness, providing resources and training, facilitating communication and coordination, and recognizing and rewarding their contributions. By doing so, healthcare managers can enhance the effectiveness and satisfaction of patient advocates, as well as the health and well-being of patients.