How can a hotel concierge provide the best recommendations for local activities?

1. Understanding the Guest: By asking questions and understanding the guest's interests, preferences, and expectations. 2. Local Knowledge: Having in-depth knowledge of the local area, including hidden gems, popular attractions, and current events. 3. Establishing Connections: Building a network of contacts with local businesses, tour operators, and event organizers. 4. Staying Informed: Keeping up-to-date with the latest trends, developments, and reviews in the local area ensures that the concierge can provide relevant and timely recommendations. 5. Personalized Service: Providing personalized service by going the extra mile to understanding 6. Communication Skills: Effective communication skills are essential for a concierge

Reach out out your guests and engage with them to understand their likes and for what purpose they are here. If the purpose is to relax, the possibilities of them to actually venture out and travel far off places will be less. On the other hand if they are here to explore, share some of the best places along with routes, their significance and USPs, any specific timings of operations etc, best route to follow to reach there etc.

Its imperative for the concierge team members to have in depth knowledge of the local facilities, local attractions, things to do and explore in the city and nearby areas to give guests the choices to explore as per their taste. Along with this, its always a great thing to recommend some of the well known and good service providers or vendors who can help with local transportation or services and some recommended and popular food joints for the guests to explore

La personalización de la experiencia de los huéspedes es la clave para ofrecerles una estancia inolvidable y satisfactoria. Poniéndonos en el lugar del huésped y conociendo sus preferencias y deseos, el personal de recepción y guest experience acertará con las recomendaciones y sugerencias.

One of the important step. I always request my teams to always take a feedback from the guests to refine your recommendations. A constant feedback from variety of guests lead to better recommendation set for other guests to explore.

Going above and beyond to exceed expectations is key! It’s the element of surprise that makes the guest remember you and your property for your part in booking the experience for them. By understanding the guest and building rapport with local vendors, a concierge ideally should be able to provide the guest with a touch that they wouldn’t have received if they booked the same experience on their own. This is what will make the guest loyal to this chain of hotels when booking future trips.