How can you manage global delivery projects and teams more effectively?

2 Choose the right delivery model

Another important step in managing global delivery projects and teams is to choose the right delivery model for your project. There are different types of delivery models, such as onsite, offsite, offshore, nearshore, hybrid, and agile. Each model has its own advantages and disadvantages, depending on the project complexity, size, duration, requirements, and resources. You should evaluate the pros and cons of each model and select the one that best suits your project needs and goals. You should also consider the factors that may affect the delivery model, such as the customer preferences, the legal and regulatory environment, the cultural and linguistic differences, and the availability and cost of talent.

3 Build trust and collaboration

A key factor in managing global delivery projects and teams is to build trust and collaboration among all the stakeholders. Trust and collaboration are essential for fostering a positive and productive work environment, especially when working across different locations, time zones, and cultures. You can build trust and collaboration by establishing regular and transparent communication, sharing information and feedback, recognizing and rewarding achievements, resolving issues and conflicts constructively, and promoting a culture of learning and innovation. You can also use tools and platforms that facilitate collaboration, such as cloud-based applications, video conferencing, instant messaging, and social media.

4 Manage risks and challenges

Managing global delivery projects and teams also involves managing risks and challenges that may arise during the project lifecycle. Some of the common risks and challenges include scope creep, schedule delays, budget overruns, quality issues, communication breakdowns, cultural misunderstandings, security breaches, and technical glitches. You can manage these risks and challenges by conducting a thorough risk assessment and mitigation plan, monitoring and controlling the project performance and progress, implementing quality assurance and testing processes, providing adequate training and support, ensuring data protection and compliance, and adopting contingency and recovery plans.

5 Measure and evaluate outcomes

The final step in managing global delivery projects and teams is to measure and evaluate the outcomes of the project. You should define and track the key performance indicators (KPIs) and metrics that reflect the project goals and expectations, such as customer satisfaction, revenue growth, cost savings, efficiency improvement, innovation enhancement, and social impact. You should also collect and analyze the data and feedback from the stakeholders, using tools and methods such as surveys, interviews, focus groups, case studies, and analytics. By doing this, you can assess the project success and impact, identify the strengths and weaknesses, learn from the lessons and best practices, and make recommendations for future improvements.

6 Here’s what else to consider

This is a space to share examples, stories, or insights that don’t fit into any of the previous sections. What else would you like to add?