Once you have identified your competitors and segments, you need to collect and organize CI data. To do this, you can use various sources and methods of CI, such as secondary sources such as websites, social media, blogs, news, reports, reviews, or ratings (which can be monitored and filtered with tools such as Google Alerts, RSS feeds, or social listening). You can also use primary sources such as interviews, surveys, observations, or experiments (which can be gathered and validated with tools such as customer feedback, mystery shopping, or trade shows). Additionally, you can use internal sources within your own organization such as sales, marketing, finance or operations (which can be accessed and integrated with tools such as CRM, analytics or dashboards). To ensure easy access and sharing of your CI data, you should organize it in a way that is easy to access, update and share; this can be done with tools such as databases, spreadsheets or software.