When client demands surge, it's crucial to manage their expectations effectively to maintain trust and satisfaction. Here's how to handle the pressure:

• Set realistic timelines: Clearly communicate expected response times and any potential delays to avoid misunderstandings.

• Streamline processes: Use technology to automate routine tasks, freeing up time for personalized client interactions.

• Prioritize urgent cases: Triage claims based on urgency to ensure critical issues are addressed promptly.

What strategies have worked for managing client expectations during busy periods?