How can you create a sense of generosity in client engagement?

Creating a sense of generosity in client engagement begins with personalization; taking the time to truly understand and meet client needs lays a foundation of trust. Adding value beyond what's expected, through insightful advice or extra support, exemplifies generosity. Transparent communication ensures that this generosity is recognized and appreciated, while also acknowledging and celebrating the client's own efforts and achievements. This approach not only enriches the client relationship but also sets a tone of mutual respect and benevolence, encouraging a long-lasting and fulfilling partnership."

O Cliente é a razão de existir das empresas. Para entendê-lo é preciso ouví-lo, saber perguntar sobre suas dores e como sua empresa, seus produtos e serviços irão atender as necessidades e aplacar estas "dores". Quando o Cliente passa a figurar como um dos Stakeholders de sua empresa, estudar esta empresa, o segmento onde ele atua, seus competidores, principais parceiros e como você e sua empresa podem aumentar sua performance e valor são fundamentais. Este entendimento das necessidades devem ser traduzidos em processos e as pessoas envolvidas em entregar o valor prometido devem ter clareza, preparo e comprometimento. Treinar as Equipes, Primárias e de Apoio, é chave para garantir que o cliente receba aquilo que adquiriu e pagou!

Active Listening: Prioritize understanding client needs deeply. Value-Added Insights: Share industry insights and expertise proactively. Flexible Solutions: Offer tailored solutions that go beyond expectations. Timely Communication: Respond promptly, keeping clients informed. Educational Resources: Provide relevant content and resources to empower clients. Collaborative Approach: Engage clients as partners, valuing their input. Proactive Problem-Solving: Anticipate challenges and offer solutions. By consistently incorporating these practices, client relationships flourish with a genuine sense of generosity and mutual success. #ClientEngagement #BusinessRelationships #GenerosityInBusiness

1. The greatest gift you can give is being fully and completely present for the person in front of you. 2. See the higher attribute in the person-- their weakness already transformed (fear into confidence), problem already solved (desired outcome). 3. Demonstrate your belief in your client and their potential. Call forth their great wisdom and courage. Inspire them to stretch and take risks.

Creo que lo que se está definiendo aquí más que a Generosidad se refiere a Calidad y/o Excelencia de Servicio. Para mí, la generosidad es algo distinto. Es necesaria para conseguir esa excelencia de servicio; se basa en no escatimar recursos en el más amplio sentido, destacando como el recurso más valioso el “tiempo” (tiempo de calidad). Si que estoy totalmente de acuerdo en el comentario final, parte clave de la generosidad es el reconocimiento a las aportaciones de los demás, no solo de los clientes sino de cualquier colaborador implicado en el proceso de generar valor.

Para cultivar un compromiso generoso con el cliente, comienza evaluando sus necesidades y comprendiendo a fondo sus expectativas y desafíos. Investiga, haz preguntas relevantes y escucha activamente para identificar puntos débiles, objetivos y prioridades. Alinea esta información con tu propuesta de valor y adapta tu enfoque a su situación específica, demostrando empatía y experiencia. Este enfoque centrado en el cliente fortalece la relación y sienta las bases para un compromiso generoso. Al entender profundamente a tus clientes, no solo superas sus expectativas, sino que también construyes una conexión duradera basada en una auténtica preocupación por su éxito en el largo plazo y siempre estará de tu lado.

Invest the time to prepare for meetings with your clients. Read their website and recent articles. Don't spend time having them repeat what you can learn ahead of time. Also, spend time understanding client's needs but don't take them at face value. Ask the second and third-level follow-up questions to understand their underlying challenges. The need expressed by clients is often a symptom of a deeper issue. You can use your expertise to uncover this issue and ultimately bring more value to your client by recommending or selling what they need versus what they think they need.

Generosity is about showing genuine interest, appreciation, and care for your clients and their needs. Here is my top tip based on my 20 years of experience: Listen actively and empathetically: Show your clients that you understand their challenges, goals, and expectations. Ask open-ended questions, paraphrase their responses, and provide constructive feedback. Avoid interrupting, judging, or imposing your own agenda. Provide your clients with valuable information, advice, and resources that can help them solve their problems or achieve their objectives in a structured manner - be generous with your knowledge and experience, but don’t overwhelm or patronize your clients.

It turns out quite often that our clients value something that we value just a little or not value it at all, and the other way around. And then opens extra space for generosity. But you need to get in their shoes and find out what „it” really is.

Évaluer les besoins clients est directement lié à la générosité, au fait de donner. Si la relation consiste à « faire coller » son offre aux besoins de ses clients, c’est que son offre est pauvre et qu’elle le restera. Elle doit s’enrichir d’une offre supplémentaire à chaque demande et attente de chaque client. Et puis « Il ne faut pas se plaindre des clients difficiles, ils sont la source de tes progrès »

Understand client pain points.. Review with them... Present multiple solutions.. Get consensus on one.. Execute fast and with diligence.. Ensure satisfaction...

There also a cocreation approach is key to engage customers into a successful process for all parties. The ‘solution’ must be worked out jointly by the company and its client, not imposed by the former (even if it is a very effective solution) without a strong involvement of the latter.

Delivering with exellence when othrs ned to you most is an excellent opporutnity to make deposits in customer's emotional piggy bank - in otherwords creating positive memorable moments which can be come a springboard for future partnership opporuntities. It can give you the best recommendation you can't afford to buy - postitive word of mouth with words from the heart!

The essence of client engagement lies in delivering solutions that not only meet but ideally exceed client expectations. This involves thorough analysis, creative problem-solving, and adherence to best practices. Your solution should address the root causes and key objectives of the client's problem. Clear, concise, and persuasive communication, backed by evidence and data, is crucial in conveying the value of your recommendations. Timely, budget-conscious, and high-quality delivery further solidifies your commitment to client satisfaction.

Client expectations if fulfilled indeed provide a better opportunity for future collaborations. But it also depends on what value addition is being done which makes the client differentiate when making the future decisions for collaboration.

Generosity I think starts what comes on the table beyond the contract . It is how the team exhibits behavioural values and excellence in work including timelines that build Generosity.In short if the client wakes up at 2am and thinks of you for the troubleshooting.........

Active listening is very key in client engagement. However, ensure you do background research on the topic, technology or business as the case maybe. In my experience, your prior knowledge of the subject enables you to ask the right clarifying questions and dive deeper into ambiguous part of the conversation and ultimately this makes the engagement really engaging 👍

In my time, as a consultant and as someone who has bought consulting work, I’ve seen very few people go beyond their scope in a way that really helps, particularly because they don’t understand the clients business and unique challenges. Consulting is best bought from those that understand your firm deeply, and those who are providing a holistic solution to your problems or at least considering the whole picture before delivering a specific solution. For example, if the data literacy in the organization is poor, no amount of dashboards will make the organisation more data driven. Taking time to understand the client and then offering a solution is so effective and yet so rare.

Forget transactional engagements. Today's clients crave trusted advisors who go the extra mile. Generosity, in the form of exceeding expectations, fosters loyalty and unlocks remarkable results. How can you achieve this? Industry insights are your secret weapon. By leveraging your deep understanding of the client's industry, you can offer invaluable perspectives beyond the contracted deliverables. 1) Unveiling hidden opportunities - proactively share ideas and enable your customer to adapt and realize those opportunities 2) Predicting future trends - anticipate change and its impact on your customers business and operating model 3) Connecting the dots - connect seemingly unrelated trends and developments

Always ask "is there anything else I can help you with?" Clients are always juggling a multitude of problems, and they are usually interconnected. Asking for what else is on your clients' minds gives you valuable insight into what's important for them, which allows you to a) deliver a better service in the core scope b) create additional value by solving adjacent problems and c) perceive early signals for necessary adjustments of the main project scope.

hearing from the client about pain points and recommendations for improvement - then ACTING on them is immensely powerful in the eyes of the customer. They feel like they matter! The exchange of valuable information is uplifting!

Establishing a feedback loop is another way of creating generosity in client engagement. This means collaborating with Product, Sales, Services team to have a holistic view of your customer, so that your customer does not need to repeat what they need. Making sure you ask specific questions when soliciting feedback so that you can act on it is critical.

Importante para conseguir margen de mejora. Poder medir los resultados y la percepción de nuestros clientes sobre los impacto generados.

I am in the solar business where it's a lifetime purchase - panels generate savings over decades of ownership. So providers that seek to create differentiation by providing more value through post-sale maintenance must seek feedback for multiple years. They must also have systems that track customer satisfaction, closed loop with the repair and rework teams.

Soliciting and acting on feedback is a key element in fostering generosity in client relationships. Regularly seek feedback throughout the engagement using methods like surveys, interviews, or reviews. Express gratitude for their input, acknowledge concerns or compliments, and outline how their feedback will be used to enhance your services or solutions. Demonstrating a commitment to continuous improvement and customer satisfaction not only strengthens your client relationships but also builds a reputation for responsiveness and dedication to meeting their needs.

Don’t offer freebies! Ask for proving your point with a proof of concept ! Invest in the POC and prove your point ! Best generosity !

I will only say "Be Relationship driven and not Transactional". Invest in people rather than the problem because people tend to outlive the problems.

One thing I have found useful in maintaining and nurturing relationship is by championing a client's success within my organization and network. I have always tried to ensure that I provide my clients a platform to share their success stories (especially if I was part of their success journey). I try to get them to flagship events where they can their positive experiences with the audiences. I also try to work with them on joint publications (blogs, paper or reference articles). This develops a sense of joint success and long term relationship

All client relationships should have a long term approach. To do so, this requires a sincere approach to building rapport and maintaining the relationship even if there’s no upcoming projects. This could look like simple gestures such as sending greeting e-cards during festive periods, remembering birthdays, congratulatory notes during important moments to the clients (eg product launch, IPO etc), coffee and lunches (but to ensure this does not clash with their company policy). When client relationships turn into trusted advisor relationships, which can then become friendships, you will then treasure the investment in time and effort.

In a word "empathy" with your clients, Clients. I come from running background and so I will keep this simple and straight to the point. "Only when you walk in your clients shoes can you stand tall" Pat Farmer AM

The most generous acts one can perform often have nothing to do with a particular consulting engagement. For an executive in a new role, offer to provide an introduction to peers in the same role in other organizations, particularly in other industries. If a client is receptive, offer to provide candid feedback as you might for a close colleague, effectively holding up a mirror for them. When an executive leaves or is let go (it happens more than you might think), be available as a sounding board and offer to connect them to others. We have built a talent network of candidates and opportunities for just this purpose, with no cost on either side. The trick in all these cases is to expect absolutely nothing in return. Be truly selfless.

Hace mucho tiempo me explicaron que todo lo que es gratis, no lo valoramos como consumidores. La generosidad consiste en vocación de servicio, en solucionar problemas, en aportar valor, en estar cuando el cliente realmente te necesita, en ese momento es cuando fidelizas al cliente. Y sobre todo una relación e información siempre honesta y transparente. Al final para fidelizar debemos superar las expectativas de los clientes, y esas expectativas aún vendiendo producto, en muchas ocasiones viene por el servicio.

Be grateful to the clients that they have chosen you and your organization as a consultant. Treat their money with same respect as you treat your money. Strive to deliver value at every touch point. Focus on solving the problem at hand.

La clave del liderazgo está en ganarse la confianza honesta y reciproca. Reciprocidad. Lo demas es perdida de tiempo. Pero lamentablemente, esto no está al alcance de cualquiera, no nos engañemos. Invierte en confianza reciproca. Eso es liderazgo.

Generosity is typically reciprocated, so act with transparency (give the honest truth) and purpose (give your full attention). It’s what you would expect from the other side of the conversation.