How can you manage virtual teams in global delivery?

2 Choose the right tools and platforms

Another important step to manage virtual teams in global delivery is to choose the right tools and platforms that suit the needs and preferences of the team. You need to consider the availability, the accessibility, the functionality, and the security of the tools and platforms that you use for communication, collaboration, documentation, and coordination. You also need to provide training and support for the team members to use the tools and platforms effectively and efficiently. By doing so, you can facilitate the information flow, the knowledge sharing, the problem solving, and the decision making of the team.

3 Build trust and rapport

A third essential step to manage virtual teams in global delivery is to build trust and rapport among the team members. You need to create opportunities for the team members to interact, to get to know each other, to share their backgrounds, interests, values, and expectations. You also need to encourage the team members to communicate openly, honestly, respectfully, and constructively. You also need to recognize and appreciate the contributions, the achievements, and the diversity of the team members. By doing so, you can foster a sense of belonging, a positive team culture, and a high level of engagement and motivation.

5 Provide regular feedback and support

A fifth vital step to manage virtual teams in global delivery is to provide regular feedback and support to the team members. You need to give timely, specific, and constructive feedback on the strengths, the weaknesses, the achievements, and the areas for improvement of the team members. You also need to solicit and listen to the feedback and suggestions of the team members on the project, the process, and the performance. You also need to offer and facilitate the coaching, the mentoring, the training, and the development opportunities for the team members. By doing so, you can improve the quality, the efficiency, and the effectiveness of the team.

6 Celebrate and reward success

A sixth and final step to manage virtual teams in global delivery is to celebrate and reward the success of the team. You need to acknowledge and commend the efforts, the results, and the impact of the team. You also need to share and celebrate the milestones, the achievements, and the learnings of the team. You also need to provide and incentivize the recognition, the appreciation, and the rewards for the team. By doing so, you can boost the morale, the confidence, and the loyalty of the team.

7 Here’s what else to consider

This is a space to share examples, stories, or insights that don’t fit into any of the previous sections. What else would you like to add?