What do you do if your After-Sales role is being replaced by automation?

With more and more artificial intelligence and automation in different industries, it's really important for Aftersales folks to accept this big change. They should understand how automation is changing the way things are done, so they can get ready for how their jobs might change too. Embracing change means not just saying okay to new tech, but also looking for chances to learn and grow in this new setup.

If my After-Sales role were automated, I'd seize the opportunity to upskill, focusing on tasks where human touch is essential. In addition, I'd use my expertise to transition into roles that demand deeper customer understanding or specialization in automation. I view automation as a tool to enhance, not replace, my capabilities, ensuring continued value in the evolving customer service landscape.

Borá lá: Diante da substituição da automação no papel pós-venda devido às mudanças tecnológicas, é crucial abraçar a transformação. Isso implica em aprender sobre os sistemas automatizados e se tornar especialista na resolução de problemas relacionados a eles, tornando-se assim um profissional indispensável na interseção entre a tecnologia e o atendimento ao cliente. A paz.

Life is changing fast. People changes, nature changes. Since early beginning of life, animals and humans have adapted to life in the different and challenging world. Resistance is probably the worst thing that a professional should choose instead of improving their knowledge and adapt to the future. Technology is the most powerful tool to help people, professionals and the whole industry to success, in after sales it is not different. A product, service or business relationship can be measured and improved using the proper tools and methods using algorithms and AI tools. A human being inspired and willing to learn will always make all the difference. My suggestion? Try it!

Stay current with technological developments and try to acquire new skills that will make you more marketable in the changing job landscape. Look for opportunities within your company to cross-train in other areas. Build and maintain a strong professional network, both inside and outside your company. This can help you learn about job openings and other opportunities. While many technical tasks can be automated, skills such as communication, problem-solving, and emotional intelligence are still highly valued by employers. Starting your own business or working as a freelancer can provide more control over your career path.

Borá lá: Se o seu papel pós-venda está sendo substituído pela automação devido às mudanças tecnológicas, é crucial aceitar essa evolução. Em vez de resistir, veja como uma oportunidade de aprimoramento. Isso implica em entender e integrar as novas tecnologias ao seu trabalho, colaborar com equipes relevantes, manter-se atualizado e cultivar uma mentalidade de aprendizado contínuo e adaptação às mudanças. Eu diria ter uma (Integração contínua (CI)) com todas as ferramentas se possivel e feedback constantes. A paz.

Borá lá: Devemos dominar a gestão da comunicação interna e promova a colaboração entre os departamentos. Utilizar ferramentas de feedback para melhorar continuamente as práticas de comunicação e estar aberto ao feedback dos colegas e clientes para uma adaptação eficaz às mudanças trazidas pela automação. A paz

O Network aliado ao Feedback entre departamentos da empresa leva a resultados certeiros, devem ser um ciclo e estar na cultura da empresa em atender bem os clientes. Novas tecnologias nos ajudam na captação de ocorrências e devemos tratá-las através de um consenso entre os envolvidos para garantir a melhor experiencia do cliente. O Network permite a comunicação entre os setores e o Feedback pondera as decisões e serem tomadas.

Borá lá: As transformações são inevitáveis, mesmo que não as busquemos conscientemente. Em vez de resistir, veja-a como uma oportunidade para aprimorar suas habilidades. ] Aprenda sobre os sistemas automatizados e torne-se um especialista em solucionar problemas relacionados a eles. Além disso, desenvolva novas habilidades técnicas e interpessoais relevantes para o mercado atual. Esteja aberto para aprender e se adaptar, buscando novas oportunidades dentro e fora da sua organização. Lembre-se de que as habilidades humanas únicas continuam sendo valorizadas, então cultive sua criatividade e empatia. Ao permanecer flexível e proativo, você estará melhor preparado para o futuro do trabalho automatizado. A paz.

Build Skills: Enhance your understanding of IA principles, tools, and methodologies through courses, workshops, or self-study. Develop proficiency in wireframing, user experience (UX) design, taxonomy, and content organization.

Todos os processos e ou sistemas de automação voltada ao Pós Vendas devem ser alimentados de diretrizes que levam aos resultados almejados. O profissional de Pós Vendas com sua experiencia deve checar as informações antes de irem ao desfecho para que assim o processo de automação seja fiel e leve aos resultados de plena satisfação do cliente.

Continuous innovation is key to adapting to the integration of automation into aftersales roles. Rather than viewing automation as a threat, individuals should strive to leverage it as a tool for enhancing effectiveness. This requires fostering a culture of innovation within the aftersales team, where creative problem-solving and forward-thinking approaches are encouraged.

One thing in life is consistent,change. Embrace it and use the now available extra time it’s affords and focus on other issues . ( I’m sure there are plenty)

In the face of automation replacing after-sale service roles, it's essential to adapt strategically. Consider upskilling in areas that complement automation, prioritize human-centric customer experiences, deepen expertise in your field, collaborate effectively with automation tools, and explore new opportunities within the company that leverage uniquely human skills. Embrace automation as a tool to enhance efficiency and productivity rather than a direct replacement, and focus on evolving your role to remain valuable in a changing workplace landscape.

Individuals can pivot by acquiring new skills in technology, data analysis, and customer relationship management. They can specialize in managing automated systems, troubleshooting complex issues, and providing personalized customer support. Additionally, they can explore opportunities in overseeing and optimizing automated processes, ensuring seamless operations and enhancing customer satisfaction. Upskilling and adapting to emerging technologies will be key to staying relevant and thriving in the evolving landscape of aftersales.

While automation can streamline certain tasks within aftersales, it's essential to recognize the enduring importance of human interaction in client relationships. Aftersales personnel possess unique skills, such as empathy and understanding, that are integral to providing personalized solutions tailored to individual client needs. While automation may assist with documentation and process optimization, the human touch remains irreplaceable in fostering meaningful connections and delivering exceptional customer service.