As a commercial assistant, your main duty is to assist the commercial team in achieving their goals and targets. Depending on the size and type of the call center, this may involve contacting potential or existing customers by phone, email, or chat to generate leads, promote products or services, or provide information. You may also be responsible for preparing and sending quotes, proposals, contracts, invoices, or other documents to customers or prospects. Additionally, you will need to follow up on leads, orders, deliveries, payments, or feedback to ensure customer satisfaction and loyalty. It is also important to handle customer inquiries, complaints, or issues in a professional and courteous manner and update and maintain customer records, databases, or CRM systems with accurate and relevant information. Furthermore, you should collaborate with other departments such as sales, marketing, finance, or logistics to coordinate activities and ensure smooth operations. Finally, you may be required to perform administrative tasks such as filing, reporting, scheduling, or data entry.