What tools and technologies can you use to build a strong global delivery culture?

2 Collaboration tools

Collaboration is another key aspect of global delivery, where you need to work together with your teams and customers on various tasks, such as planning, designing, developing, testing, and deploying your products or services. You need collaboration tools that are easy to use, accessible, and scalable, and that can support different types of collaboration, such as document sharing, version control, feedback, and approval. Some examples of collaboration tools are Google Workspace, GitHub, Trello, and Jira. These tools can help you create and edit documents, spreadsheets, presentations, or code, manage versions and changes, track progress and issues, and collect and respond to feedback. They can also enable real-time or asynchronous collaboration, depending on your needs and preferences.

3 Quality tools

Quality is a crucial factor for global delivery, where you need to ensure that your products or services meet the expectations and requirements of your customers and stakeholders in different markets and contexts. You need quality tools that are accurate, consistent, and comprehensive, and that can support different aspects of quality, such as testing, validation, verification, and monitoring. Some examples of quality tools are Selenium, Postman, Mocha, and New Relic. These tools can help you automate or simplify testing processes, validate or verify functionality, performance, security, or usability, and monitor or troubleshoot issues or errors. They can also provide reports or dashboards that can help you measure and improve your quality metrics and standards.

4 Cloud services

Cloud services are the backbone of global delivery, where you need to store, access, and deliver your data, applications, and resources across different locations and devices. You need cloud services that are fast, reliable, and secure, and that can support different features and functions, such as hosting, deployment, scaling, backup, or integration. Some examples of cloud services are AWS, Azure, Google Cloud, and Heroku. These services can help you host or deploy your products or services on the cloud, scale them up or down according to demand or capacity, backup or restore your data or applications, and integrate them with other services or platforms. They can also offer various options or solutions that can suit your budget, needs, or preferences.

5 Culture tools

Culture is the glue that binds your global delivery teams and customers together, where you need to foster a sense of trust, respect, and understanding among them. You need culture tools that are engaging, inclusive, and fun, and that can support different aspects of culture, such as values, norms, behaviors, or rituals. Some examples of culture tools are Lattice, Culture Amp, Kahoot, and Donut. These tools can help you define and communicate your culture values and goals, measure and improve your culture health and engagement, create and play culture games or quizzes, and connect and chat with your culture buddies or mentors. They can also help you celebrate or appreciate your culture achievements or milestones.

6 Here’s what else to consider

This is a space to share examples, stories, or insights that don’t fit into any of the previous sections. What else would you like to add?