Your sales team member is struggling with a new skill. What can you do to help them?

Identifying key points of failure is the most crucial step . It comes through open discussion and observation without blaming or making judgement . Take time to investigate and show your empathy towards developing this skill.

Have an open and honest conversation with the team member Try to understand the specific areas where they are facing challenges Determine if the root cause is lack of knowledge, confidence, practice, or something else

Always have an open door policy; this will provide constant rapport and trust. Therefore, constant communication and reviews can take place. Identify the specific skill gaps and tailor training programs to address them. Offer one-on-one coaching, video tutorials, or workshops to cater to the individual's learning style. Also, provide constructive feedback on progress and celebrate small victories. Set realistic goals to track improvement and motivate the team member to continuously develop the new skill.

Offer specific and actionable feedback on their performance Highlight areas of strength as well as areas for improvement Ensure feedback is delivered in a supportive and non-judgemental manner

Break down the new skill into smaller, achievable milestones Collaboratively set SMART (Specific, Measurable, Achievable, Relevant, Time-bound) goals Adjust expectations based on their current skill level and learning pace

Is the team struggling or are your expectations aligned with reality? In the world of training all types of skills, I've found a significant gap. What most managers do measure in upskilling is enrollments, completions, satisfaction levels, and volumes. What they most want to measure are job impact, business impact, and ROI. So it's best to align the impact you want to see at the start, communicate this with the team, and ensure you're measuring all areas of success and not just the ones the business wants to focus on.

Share relevant training materials, videos, or online courses Pair them with a mentor or coach who can provide guidance and demonstration Allocate dedicated practice time and create a safe environment for learning

Acknowledge and celebrate even small wins and progress Foster a growth mindset by treating failures as learning opportunities Analyze setbacks together and identify ways to improve

Ayudar a un miembro de tu equipo que está luchando con una nueva habilidad requiere comprender el problema, ofrecer apoyo, establecer objetivos claros, proporcionar recursos, brindar retroalimentación, crear un ambiente positivo y promover la colaboración.

Be patient and understanding – learning new skills takes time and effort Encourage open communication and create a supportive team environment Lead by example and continuously work on your own skill development