You're an After-Sales professional looking to grow your career. What podcasts should you listen to?

1 The CX Leader Podcast

The CX Leader Podcast is hosted by Steve Walker, a customer experience expert and consultant. He interviews leaders and practitioners from different industries and organizations who share their insights and best practices on how to create and deliver exceptional customer experiences. You can learn from their stories, challenges, and successes, and apply them to your own after-sales context. Some of the topics covered include customer journey mapping, voice of the customer, employee engagement, digital transformation, and more.

2 Service Design Show

Service Design Show is hosted by Marc Fonteijn, a service design consultant and trainer. He talks to service design experts and enthusiasts from around the world who share their tips, tools, and methods for designing better services. You can learn how to apply service design thinking and techniques to your after-sales processes and interactions, and how to innovate and solve problems creatively. Some of the topics covered include service blueprints, prototyping, co-creation, user research, and more.

3 The Loyalty Minute

The Loyalty Minute is hosted by Rob Gallo, a loyalty marketing strategist and founder of The Loyalty Academy. He explores the latest trends, insights, and strategies on how to build and manage effective loyalty programs. You can learn how to increase customer retention, engagement, and advocacy, and how to measure and optimize your loyalty efforts. Some of the topics covered include loyalty psychology, gamification, personalization, rewards, and more.

4 The Feedback Loop

The Feedback Loop is hosted by Jeremy Watkin, a customer service leader and director of customer experience at FCR. He interviews customer service experts and thought leaders who share their advice and perspectives on how to collect, analyze, and act on customer feedback. You can learn how to use feedback to improve your after-sales service quality, performance, and satisfaction, and how to foster a culture of feedback in your organization. Some of the topics covered include surveys, metrics, reviews, complaints, and more.

5 The After-Sales Podcast

The After-Sales Podcast is hosted by Tom Janssen, a business development manager and after-sales specialist. He talks to after-sales professionals and leaders from various sectors and regions who share their experiences and insights on how to optimize and grow their after-sales business. You can learn how to increase your after-sales revenue, profitability, and efficiency, and how to overcome the challenges and opportunities in the after-sales market. Some of the topics covered include after-sales strategy, value proposition, pricing, digitalization, and more.