You're facing time constraints with demanding clients. How do you provide the extra support they need?

When dealing with time constraints and demanding clients, it’s important to communication, prioritisation, and delegation. 1. Priority Tasks: Focus on the most important tasks first. Use tools like priority matrices or task management apps. 2. Set clear expectations: Communicate honestly with your clients about what can be realistically achieved within the available time. 3. Delegate: If possible, delegate tasks to team members or colleagues who can handle specific parts of the project. This helps distribute the workload 5. Provide regular updates: Keep clients informed about progress and any potential issues. Regular communication can help manage their expectations and reduce last-minute changes or additional demands.

Start by identifying urgent and impactful projects. Tools for Prioritizing Tasks - ABC Prioritization**: Label tasks as 'A' (high-priority), 'B' (medium), or 'C' (low). - MoSCoW Method**: Classify tasks into Must have, Should have, Could have, and Won't have. - Kanban Boards**: Visualize tasks in columns (e.g., To Do, In Progress, Done). -Trello or Asana**: Organize tasks, set deadlines, and collaborate. Communication and Delegation Communicate openly about timelines and delegate tasks to lighten your load. Utilise technology for tracking and set realistic goals to avoid overcommitting. By implementing these strategies, you can support clients while managing your workload effectively.

The clarity from the very beginning on your availability, your working hours, is crucial. It is more convenient to the client as well, to know the pace of sessions, and the schedule you will have. But when the clients start demanding more time and support than fits into your schedule, I would try to understand “why” first. 1. In case coaching works so well, they need a higher frequency so they finally get to their goal. 2. They themselves are overstrained and stressed out and need extra support. 3. The client may be not as disciplined as you and ask for a session out of working hours or in an unsystematic schedule. All these may need different approach, but in any way, your working time and your boundaries have to be vocalized.

Efficient communication is going to ensure that important information is conveyed clearly and concisely. By streamlining your messages and focusing on key priorities, you can quickly address their needs without unnecessary back-and-forth. This is going to save you so much time and at the same time it will also reassure clients that you're responsive and attentive, allowing you to provide the extra support they need while managing your workload effectively.

My clients always have an access to my virtual calendar in Calendly and book a session from available time slots. I communicate to my clients that in case the available slots don’t fit them at all, they should let me know and we will figure things out. But in my practice it happened only a couple of times. Mostly, having all the availability in advance seen for my clients, provides me as well with the boundaries around time that I need.

Three continuous improvement strategies : Streamline Processes: Analyze and optimize workflows to increase efficiency. Automate repetitive tasks and use project management tools to better allocate resources and track progress, freeing up time to focus on client needs. Prioritize and Delegate: Identify high-impact tasks and prioritize them. Delegate less critical tasks to team members or external resources, ensuring that key client demands are met without overwhelming yourself. Enhance Communication: Implement regular, structured communication channels such as scheduled check-ins and detailed progress reports. This keeps clients informed, manages their expectations, and reduces the need for frequent, time-consuming updates.