Alchemer

Let's talk about the business of feedback when you come back refreshed from your holiday break. Join Alchemer executives for the first episode of a new series: The Business of Feedback 1 - The State of #CX and 2025 Predictions https://lnkd.in/g96EFSGn Reserve your seat today for this special webinar (occurring after Thanksgiving). Topics will include how CX teams will be evaluated in 2025, how to turn your CFO into a strategic partner, how to leverage integrations to better act on feedback, and how to become better stewards of business outcomes. Join us on this exciting journey!

Every journey begins with a single step! Where are you in your CX journey? 70% of organizations have room for opportunities for CX improvement and to establish the right practices in CX evolution. A solid foundation allows you to understand your customers and set a customer experience strategy. As you evolve, capture metrics and understand insights effectively, laying the groundwork for transformative experiences. https://lnkd.in/gMAB-Y72

Survey talk: When to use data piping (or not). While piping comes in handy during the build phase of your survey; it's not always the best setup when it comes to your data. Piped data is pretty complex and can be time-consuming to decipher in the analysis phase of your survey. And, of course, all survey building decisions should be made with your data in mind. In this best practice guide, we'll cover some things you should consider before deciding to use piping in your survey. Then we'll cover the alternatives to piping. This #TipsTuesday, get smart about data piping in your survey: https://lnkd.in/g_vQYQbh

What we're reading: Why being in #HR is getting tougher—and how to break through via McKinsey https://lnkd.in/gjBDTx6t This article/podcast discusses the new and widening array of strategic and organizational-health challenges confronting HR teams. It's a tough read, but a necessary one to understand how to succeed in HR (and support your own team). Alchemer's hot take: One way to reduce stress on HR is to decrease the amount of manual work required. Automations help HR teams collect valuable employee feedback without the work, and make it easier to interpret. Learn more in this on-demand webinar: https://lnkd.in/gn2Zsu8x

Don't head out for your Thanksgiving holiday just yet. Alchemer is hosting a new LIVE webinar after the holiday on Dec 4: How to Stay Customer-Obsessed After Digital Transformation https://lnkd.in/g3qQ5RXB CX, marketing, digital experience, and product teams will learn about the new trends impacting their work and how to succeed in a(n almost) completely digital commerce world. We'll discuss the ways buying has changed, how your team can stay customer-obsessed (and prove its value), and share stories of companies doing this successfully. Reserve your seat - all registrants will receive a link to watch the webinar on-demand after the event.

There are a lot of reasons to love the Alchemer feedback platform. G2 reviewer Fetch P. left a recent review where he listed some of his favorite features, including our robust survey builder, accessibility features, and support that's just a call away. Thanks for the review! Leave your own G2 review today: https://lnkd.in/gJyWY8vb #AlchemerFans #RealReviews

Founded in 1978, Guided Discoveries is a nonprofit in Southern California that has used Alchemer since 2011. The organization uses Alchemer to collect feedback from staff, chaperones, and students, and then shares the feedback across almost every group – from the executive level to maintenance and facilities. The Alchemer surveys Guided Discovery runs help to eliminate the guesswork in their business. “Alchemer helps us understand where investments should be made,” claims Matt Mishalow, CFO at Guided Discoveries. Learn how this non-profit leverages survey data to constantly improve their services: https://lnkd.in/gNh2kNip

Join a growing Sales team at an office twice ranked as a Denver Post Top Workplace! Apply to be Alchemer's new Senior Account Executive (AE) today. The primary responsibilities of the position are to drive bookings for revenue through prospecting and winning new logos while managing growth on existing customers. The Senior AE must be able to plan and execute daily and weekly against a set of required activities to generate sales. Learn more about the position here: https://lnkd.in/gKbQqmvP

We posted this morning about a new Bain and Co. survey that reports that consumers have a mix of skepticism and optimism about using GenAI tools while shopping. https://lnkd.in/ePPuVNgs Most consumers are happy with their current methods for online shopping or haven't had a reason to seek out GenAI tools to help them. But retailers are implementing GenAI to help personalize searches, summarize reviews, and provide better recommendations. Our #AlchemerFridaySurvey asks: "How comfortable are you with GenAI being added into your shopping experience?" Weigh in today: https://lnkd.in/gax4EkAV #Retail #Shopping

What we're reading: "Retailers confront trust issues as generative AI becomes commonplace" via CX Dive https://lnkd.in/g8azcNB8 GenAI can win over reluctant shoppers by offering personalization or help with finding deals. But consumers are skeptical about using GenAI while shopping. Alchemer's hot-take: As the author says, "Transparency is essential to earning consumer trust." Any usage of GenAI during the shopping experience should be presented in a transparent way to ease customer concerns. Disclosure of your GenAI experience is essential for building the trust necessary for consumers to adopt the technology.