Allin1Place

🌊 Join Us for the first ALLIN1PLACE Chennai Mini-Meetup! 🌊 Calling all Customer Success enthusiasts, professionals, and community-driven individuals—we’re bringing an exciting event to Besant Nagar Beach, Chennai! 📅 Date: March 22, 2025 ⏰ Time: 4 PM IST 📍 Location: Besant Nagar Beach, Chennai 💡 What’s in store for you? ✅ Engaging icebreaker games to connect with like-minded professionals ✅ Beach cleaning drive—let’s give back to our community 🌱 ✅ Customer Success insights—learn, share, and grow together This is a FREE event filled with fun, learning, and community impact. If you're passionate about Customer Success, networking, and making a difference, you don’t want to miss this! 🔗 Save your spot now! Register here: https://lu.ma/kppujrxb Let's come together for an evening of growth, connections, and giving back! See you at the beach! 🌊✨ Allin1Place Bhavika Kochhar #customersuccess #CX #CSM #SaaS #Chennai

 Hello Hyderabad! Allin1Place is excited to launch a new initiative—Mini Meetups—to bring the Customer Success Community together! 🎉 These casual gatherings are all about networking, knowledge-sharing, and fun conversations with fellow CS professionals. No formal sessions, just real connections! 📅 First Meetup: 22nd March 2025 ⏰ Time: 5:00 PM 📍 Venue: The Fifth Street Cafe 📌 What to expect? ✅ Friendly conversations with like-minded CS professionals. ✅ Insightful discussions without the formalities. ✅ A fun activity to break the ice and keep things exciting. ✅ A great opportunity to connect, learn, and share experiences. Join us for engaging discussions, a fun activity, and an opportunity to expand your network. Let’s build a thriving CS community together! Register below for the participation: https://lu.ma/xl4gb75k *Hurry up—only 30 slots available!* #CustomerSuccess #MiniMeetup #Networking #HyderabadCSMeetup #Allin1place #CScommunity

Join Us for the first ALLIN1PLACE Chennai Mini-Meetup! 🌊 Calling all Customer Success enthusiasts, professionals, and community-driven individuals—we’re bringing an exciting event to Besant Nagar Beach, Chennai! 📅 Date: March 22, 2025 ⏰ Time: 4 PM IST 📍 Location: Besant Nagar Beach, Chennai 💡 What’s in store for you? ✅ Engaging icebreaker games to connect with like-minded professionals ✅ Beach cleaning drive—let’s give back to our community 🌱 ✅ Customer Success insights—learn, share, and grow together This is a FREE event filled with fun, learning, and community impact. If you're passionate about Customer Success, networking, and making a difference, you don’t want to miss this! 🔗 Save your spot now! Register here: https://lu.ma/kppujrxb Let's come together for an evening of growth, connections, and giving back!  See you at the beach! 🌊✨ Allin1Place

We are hosting a CS meetup in Bangalore thanks to the Allin1Place community and Bhavika Kochhar. Will be sharing more details very soon! Who can attend? Anyone who is interested in Customer Success. Look forward to meeting you there✨🌟 Ayush Agarwal Jayanand J Akanksha Rajendra Phalke

What does customer success look like with AI in the fray? The core mandate of the function is still the same — making sure your customers are getting the most out of the tool. That being said, the way customer success teams approach their work will start to change (smaller teams serving a wider range of customers). Last week, Akilesh and Swathi, two veterans from our stellar post-sales team spoke about the ever-evolving nature of post-sales operations at the Customer Success Summit at Indian Institute of Technology, Delhi. Akilesh and Swathi shared the playbook that we use at Rocketlane to deliver superior customer value and covered the following topics: - Advanced customer risk prediction models - Smarter relationship-building strategies - Tailored engagement for long-term retention Special thanks to Allin1Place and Bhavika Kochhar for organizing such a brilliant event. We look forward to having our team speak again next year!

This past weekend, I had the incredible opportunity to speak at the 𝗖𝘂𝘀𝘁𝗼𝗺𝗲𝗿 𝗦𝘂𝗰𝗰𝗲𝘀𝘀 𝗦𝘂𝗺𝗺𝗶𝘁 𝟮𝟬𝟮𝟱 at Indian Institute of Technology, Delhi, hosted by the Allin1Place! Standing in a room full of passionate CS professionals, leaders, and aspiring talent reminded me why I love this field—because at its core, Customer Success is about 𝗽𝗲𝗼𝗽𝗹𝗲, 𝗿𝗲𝗹𝗮𝘁𝗶𝗼𝗻𝘀𝗵𝗶𝗽𝘀, 𝗮𝗻𝗱 𝘃𝗮𝗹𝘂𝗲. My session focused on 𝗥𝗲𝘁𝗲𝗻𝘁𝗶𝗼𝗻—a topic many companies often struggle to navigate effectively. While acquiring new customers is always a priority, the real growth lever lies in 𝗺𝗮𝘅𝗶𝗺𝗶𝘇𝗶𝗻𝗴 𝘁𝗵𝗲 𝘃𝗮𝗹𝘂𝗲 𝗼𝗳 𝘁𝗵𝗲 𝗰𝘂𝘀𝘁𝗼𝗺𝗲𝗿𝘀 𝘁𝗵𝗲𝘆 𝗮𝗹𝗿𝗲𝗮𝗱𝘆 𝗵𝗮𝘃𝗲. Some key takeaways from my talk: 📌 𝗥𝗲𝘁𝗲𝗻𝘁𝗶𝗼𝗻 𝗶𝘀 𝗮 𝗺𝗶𝗻𝗱𝘀𝗲𝘁, 𝗻𝗼𝘁 𝗷𝘂𝘀𝘁 𝗮 𝗺𝗲𝘁𝗿𝗶𝗰. Every interaction should reinforce value, not just at renewal time. 📌 𝗥𝗲𝗱 𝗳𝗹𝗮𝗴𝘀 𝗱𝗼𝗻’𝘁 𝗮𝗽𝗽𝗲𝗮𝗿 𝗼𝘃𝗲𝗿𝗻𝗶𝗴𝗵𝘁. Budget shifts, disengagement, or a change in POCs—spotting them early makes all the difference. 📌 𝗧𝘂𝗿𝗻𝗶𝗻𝗴 𝗖𝗦𝗠𝘀 𝗶𝗻𝘁𝗼 𝗖𝗦 𝗦𝗰𝗶𝗲𝗻𝘁𝗶𝘀𝘁𝘀. Marrying Human + AI creates ‘superhuman’ outcomes, where automation enhances, not replaces, the human touch. 📌 𝗥𝗲𝗹𝗮𝘁𝗶𝗼𝗻𝘀𝗵𝗶𝗽𝘀 𝗼𝘂𝘁𝗹𝗮𝘀𝘁 𝗿𝗼𝗹𝗲𝘀. Decision-makers move on, but strong relationships keep accounts stable. 📌 𝗚𝗿𝗼𝘄𝘁𝗵 𝗱𝗼𝗲𝘀𝗻’𝘁 𝗷𝘂𝘀𝘁 𝗺𝗲𝗮𝗻 𝗻𝗲𝘄 𝗹𝗼𝗴𝗼𝘀. When customers see continuous value, they don’t just stay—they expand. What truly stood out to me was the depth of conversations and the incredible passion everyone brought to the room. It wasn’t just about learning—it felt like a glimpse into the 𝗳𝘂𝘁𝘂𝗿𝗲 𝗼𝗳 𝗖𝘂𝘀𝘁𝗼𝗺𝗲𝗿 𝗦𝘂𝗰𝗰𝗲𝘀𝘀. 🚀 A big shoutout to Bhavika Kochhar and her entire team for bringing us together, and to IIT Delhi for being such wonderful hosts! 👏😊 #CustomerSuccess #Retention #CSSummit2025 #IITDelhi #CSLeadership #Learning #Networking --------------- 🎯 If you’d like to dive deeper into Retention Strategies or discuss all things Customer Success, feel free to book a session with me: https://lnkd.in/gAGmwAnd.

✨ An Unforgettable Experience at the Customer Success Summit! ✨ Thrilled to have had the opportunity to attend the Customer Success Summit at one of my favourite places on the planet—IIT Delhi! The event was nothing short of incredible, with insightful sessions led by industry experts covering every aspect of the Customer Success journey. From deep dives into Customer Onboarding, Adoption & Growth, CS & PS Partnerships, Scaling CS, AI in CS, and more—it was a powerhouse of knowledge, best practices, and actionable takeaways. The cherry on top? The fantastic networking opportunities with CS professionals and leaders from across the industry! A huge thank you to Bhavika Kochhar, her amazing team, and Allin1Place for putting together such a high-impact event. Grateful to be part of this ever-evolving and thriving Customer Success community! 🚀 #CustomerSuccess #CSSummit #Networking #Growth #IITDelhi #AIinCS #ScalingCS #CustomerAdvocacy

Last week, I had the privilege of attending the Customer Success Summit hosted by Allin1Place at the Indian Institute of Technology, Delhi It was my first summit and also the first time I got to meet Sumeet Patil, the founder of Arvat AI, in-person. A big shoutout to Bhavika Kochhar and her team—you guys are rockstars! I’ll be honest, being a college student surrounded by industry juggernauts had me feeling a bit anxious. But, everyone was incredibly kind and approachable. I learned a lot about the nuances of Customer Success and how dynamic and ever-evolving the role is. One insight that really resonated with me was during a panel discussion where Pramod Mishra and Bhavika Kochhar emphasized how being authentic and working at a company aligned with our values is the best approach in the long run. Desperation can be an enemy of authenticity We received invaluable feedback for Arvat AI, and I could sense a strong undercurrent in conversations about the desire to see Indian companies take center stage in AI applications. This aligns perfectly with Sumeet Patil's vision to build and help Indian startups that compete globally. At Arvat, we are creating a swarm of AI agents for Customer Success, Sales, and RevOps teams to boost revenue and reduce churn. Find out more at arvat.ai. It was wonderful meeting everyone: Maria George, Akshay Jangra, Akanksha Rajendra Phalke , Kashish Khanna , Malavika Ramesh, Shubham Agrawal⛈️ , Kuldeep Singh Mehta , Pramod Mishra, Raveesh Kumar, Avnish Mishra, Ayush Raghav, Shobhit . #AI #CustomerSuccess #AIAgents #SaaS #Sales #B2B #ChurnPrevention

Last week, Swathi Renugopal and I had an amazing time speaking at the Customer Success Summit at Indian Institute of Technology, Delhi hosted by Bhavika and Team. It was truly inspiring to connect with Customer Success leaders, exchange ideas, and dive into the evolving strategies that drive impact in today’s landscape. A huge shoutout to the organizers for putting together such a fantastic event and to everyone who engaged in insightful discussions—it’s always exciting to learn from each other! Looking forward to applying these learnings and keeping the conversations going. Avnish Mishra Pramod Mishra Rahul Singh Akanksha Rajendra Phalke Bhavna Chauhan Malavika Ramesh Raveesh Kumar Allin1Place

Had an incredible opportunity to attend the Customer Success Summit Indian Institute of Technology, Delhi, hosted by Bhavika Kochhar (Allin1Place) and 𝐟𝐞𝐥𝐢𝐜𝐢𝐭𝐚𝐭𝐞𝐝 by Bhavika Kochhar - what a truly inspiring experience! Key takeaways: 🔹 Customer Onboarding – Avnish Mishra emphasized setting customers up for success from day one. 🔹 CS & PS Partnerships – Swathi Renugopal & Akilesh Manivarman shared strategies for synergy and customer ownership. 🔹 Adoption & Growth – SUBHADEEP MUKHERJEE covered retention, expansion & advocacy. 🔹 Building Relationships – Akshat Gupta highlighted a retention-first culture through personalization. 🔹 Customer Advocacy – Sidharth Sarin stressed turning customers into brand champions. 🔹 Scaling CS –Bhavika Kochhar shared insights on efficient scaled CSM. 🔹 AI in CS – Shobhit . explored AI’s evolving role in Customer Success. 🔹 Panel Discussion – Avnish Mishra Adit Chauhan Pramod Mishra Rahul Singh Experts shared career growth insights. A fantastic learning experience and great networking opportunity!  Kudos to the organizers & speakers for an impactful summit! #Gratitude #CustomerSuccess #Learning #Networking Mukul Jain Himanshu Kapil Ranjan Tayal Randeep Singh Vinay Shotriya Sachin Yadav Prasanth Padharthi Jai Prakash Singh Avinaash Chandra Jha (PMP®) CLSSMBB® Akanksha Rajendra Phalke Bhavna Chauhan Raman Rana