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With a new administration coming in January, there are several policies planned that could impact auto loans: Possible import tariffs, the fate of EV subsidies, and Fed action on interest rates. Auriemma Roundtables' auto lender members are already anticipating what 2025 will look like for the industry. Let us know what you think below!
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Our Knowledge Partner Centrical recently featured Auriemma Roundtables' resident customer experience expert, Director Glenn Kranis, in their year-end roundup. Read up on Glenn's insights in their full report.
✨🎄 𝐃𝐚𝐲 𝟗 𝐨𝐟 𝐂𝐗 𝐏𝐫𝐞𝐝𝐢𝐜𝐭𝐢𝐨𝐧𝐬: 𝐇𝐲𝐩𝐞𝐫-𝐏𝐞𝐫𝐬𝐨𝐧𝐚𝐥𝐢𝐳𝐚𝐭𝐢𝐨𝐧 🎄✨ On the ninth day, Glenn Kranis, Director at Auriemma Roundtables, highlights the role of hyper-personalization in CX. By leveraging AI and data analytics, brands can 𝐛𝐫𝐢𝐝𝐠𝐞 𝐭𝐡𝐞 𝐠𝐚𝐩 with consumers. Discover Glenn’s full insights in the attached PDF, including: 🔮 Why AI-driven 𝐬𝐞𝐠𝐦𝐞𝐧𝐭𝐚𝐭𝐢𝐨𝐧 is key to closing the brand-consumer gap 🛠️ Why 𝐂𝐗 𝐬𝐢𝐥𝐨𝐬 must go to create seamless experiences 🌟 How analytics and AI can turn personalized engagement into customer retention 💬 𝐇𝐨𝐰 𝐢𝐬 𝐲𝐨𝐮𝐫 𝐛𝐫𝐚𝐧𝐝 𝐮𝐬𝐢𝐧𝐠 𝐝𝐚𝐭𝐚 𝐭𝐨 𝐜𝐫𝐚𝐟𝐭 𝐡𝐲𝐩𝐞𝐫-𝐩𝐞𝐫𝐬𝐨𝐧𝐚𝐥𝐢𝐳𝐞𝐝 𝐞𝐱𝐩𝐞𝐫𝐢𝐞𝐧𝐜𝐞𝐬? #12DaysOfCXPredictions #CustomerExperience #HyperPersonalization #FutureOfCX
Credit card accounting saw greater complexity in 2024. Slower balance growth, evolving CECL frameworks, and regulatory shifts are reshaping the industry. Explore the trends that will continue through 2025 here: https://lnkd.in/ecFatWBq
Auriemma Roundtables is debuting its latest Roundtable: Commercial Bank Fraud Control. Check out our site below to learn more about the Roundtable, including topics, attendee profile, and more. For full details, contact Warren Murphy.
Wealth Management contact centers have consistently lower IVR containment rates than Consumer Banking contact centers, according to Auriemma Roundtables' benchmarking data. The trend reflects differing value propositions: Agent-centric service is more likely to be seen as part of the core offering in wealth management compared to quick, automated requests in consumer banking.
Auriemma Roundtables' Troy Huth, Senior Director of the Bank Fraud Roundtable, spoke with Mitek Systems about how crucial it is classify fraud properly, including distinguishing synthetic identity from identity theft. Check out the video below.
Misclassifying fraud can have lasting impacts on financial institutions and consumers alike. Troy Huth, Senior Director at Auriemma Roundtables, explains the importance of accurate fraud classification in preventing fraudsters from taking advantage of synthetic identities. #FraudPrevention #DigitalIdentity
As interest rates drop, some subprime auto borrowers are abandoning existing loans to chase better terms on new ones. Auriemma Roundtables Director Sheldon Stewart examines what this means for lenders in his recent analysis. Read more here: https://lnkd.in/ebEGzdAb
Auriemma Roundtables' latest analysis examines how banks must balance regulator expectations and business realities in the BSA/AML space. Read it here: https://lnkd.in/eSu84RP9 #BSA #AML
Take a look at some of the unique challenges facing customer service teams in the commercial banking space. Our November Roundtable will bring together commercial banking leaders in Miami to plan for the future of customer service. Link: https://lnkd.in/edMeFu-i Ready to join us? reach out to Warren Murphy to learn more!
Exciting news! Auriemma Roundtables' upcoming Money Movement & Payments session will include a guest speaker from #Nacha. Contact Edgardo Torres for full details about this meeting coming up in November.