Autopilot Reviews

Most CSAT surveys are broken, and only get a 3-5% response rate from customers. How can CX leaders get insight into their customer experience, if they only get a 3% window into their customer experience? That’s like asking them to stand 10 ft away from a window, and try to peer through a minuscule hole 2” in diameter, and somehow make decisions based on that small amount of data coming through. At Autopilot Reviews, we want to change that scenario. We’re starting first by focusing on disrupting the call center industry. By sending an SMS-based post-call survey focused on the experience with the individual agent, managers get up to 10X more customer feedback, getting more insight into their data, allowing them to see which agents are going above and beyond, and which ones may need some coaching. Want to learn more? Book a demo at https://autopilotreviews.co/

Website

https://autopilotreviews.co/

External link for Autopilot Reviews

Industry

IT System Custom Software Development

Company size

2-10 employees

Headquarters

Los Angeles, California

Type

Partnership

Founded

2022

Specialties

Call Center Assistance, Post-Call Customer Review SaaS from California, Smart Review System Provider Based in the US, Co-Founder Misa Chien, Linkedin Top Voice & Ted Speaker, Inc 30 Under 30 2011, Forbes Women To Follow 2010 & 2011, Employee Friendly Customer Experience Services, Automated Customer Reviews and QA, At-Risk Client Customer Solutions, Employee Training and Education, Actionable Insights Through Detailed CX, Employee Reporting and Performance Analysis, Create Friendly Competition Among Employees, Encourage Employees to Perform Better, and Online Reputation Management for Google Reviews