Balto

Our GenAI tools aren't just the latest fad. They're built for real results in contact centers — from better QA to instant insights into your calls. See for yourself👇 Special shoutout to Vidico, Zidd Aziz and Michael Eason for helping make this amazing video a reality! #generativeAI #contactcenter #callcenter #contactcenterAI #contactcentertechnology

Are you getting insights from every customer conversation? Not figuratively —every conversation? Find out how in tomorrow's webinar with Great Day Improvements, LLC and Siro. Register at the link below!

Home remodeling teams: don't miss this next webinar. We're partnering with Great Day Improvements, LLC and Siro to uncover how home remodeling teams uncover hidden trends, scaling top-performing strategies, and making smarter decisions—faster than ever. Register below.

AI makes every customer conversation a goldmine of actionable insights. Balto, Siro, and Great Day Improvements, LLC are showing you how. Sign up below for the preview 👇

In next week's webinar, here's what you're going to see: 1. More people are using AI tools on a weekly basis. 2. Some consumers still prefer human agents.  3. Many want to know whether they're talking to a human or AI. 4. AI is scaling efficiency while stumbling over complex issues. What does that all mean? It's a complex landscape for contact centers, but the right approach is key. Register now to see how.

Get the data. Learn the trends. See what’s next for AI in CX. Save your seat at the link below 👇

Just in time for Bland's $65M Series B, here's a teaser of Marc Bernstein's recent conversation with Bland CEO & Founder Isaiah N. Granet. Like what you see? Check out the full episode in the comments.

🎥 Season 11 of BizUncut is here: Behind the AI Curtain with Marc Bernstein You probably know Marc Bernstein, CEO & Founder of Balto, as the trailblazer in real-time agent coaching. But do you know his boldest prediction yet? "AI will soon reach human-equivalent intelligence, transforming customer service forever." This season, Marc takes us behind the AI curtain to uncover: 👉 The rise of AI agents and where they’ll outperform humans. 👉 The irreplaceable value of humanness in sensitive, emotional, and regulated tasks. 👉 What the contact center industry will look like in an AI-dominated world. 💡 Whether you want to binge-watch the full season now or take it episode by episode, this season is on-demand—your insights, your pace. 🎬 Start Watching Now 👉 https://lnkd.in/gnSkjNDs Let’s dive into the future of AI in customer service, together. #AI #CustomerService #ContactCenters #BizUncut #FutureOfWork

Compliance scores boosting enrollments? Believe it. In our next webinar, Marc Bernstein will break down five no-nonsense strategies to turn compliance into your competitive edge. We’re talking about getting full visibility into your compliance data, spotting hidden enrollment opportunities, and making sharper, faster decisions. Why join? 1️⃣ Learn how to make compliance your ally, not your adversary. 2️⃣ Discover how to uncover enrollment opportunities before your competitors. 3️⃣ Transform raw data into actionable insights that drive measurable results. Compliance can be your growth engine. Let’s make it happen. Link below.

We're headed to Nashville! Visit Jim Wilhelm and August G. Beffa at Booth 59 to see how you can add Balto to your 2025 plans.