Center for Growth Markets

🚀In July this year, we hosted a 'Future of Finance' Workshop at UC Berkeley's Haas School of Business, hosted by the Center for Growth Markets and State Bank of India, was an exhilarating journey into the frontier of innovation! Here are the Day Five Highlights:   🌟 Our participants, including senior leaders and future design teams from SBI, capped off Immersion Week with an insightful visit to Google HQ. The deep dive into disruptive technologies, deployed by Google in its financial solutions with a focus on GooglePay, left us buzzing with inspiration. Here’s a glimpse of what stood out: 🔍 Insights from Google Experts: Chris Rabourn, Sr Director Google Payments, emphasized leadership accountability and transparency as foundational to success. Their approach resonated deeply with our workshop attendees. Shonan Shah, Group Product Manager for Payments, shared Google’s design philosophy focused on Collaboration, Curiosity, Agency, and Risk-Taking. The emphasis on empowering teams through skill-building and innovation pathways like hackathons was truly enlightening. Hemen Chhatbar, PM GooglePay, and Timir Shah, PM GooglePay offered invaluable perspectives on navigating risks in the ever-changing Indian financial market and optimizing product strategies. 🔧 Key Takeaways for SBI: Consider incorporating Prioritization Rubrics and the value of in-house Incubators, such as Google Area-120 for innovation culture. The need for internal data transparency and structured feedback mechanisms for fostering collaboration and innovation within SBI. A heartfelt thank you to Nandini Jayaram for making this happen under time constraints, and to Deeksha Kaushal, William Mujica - SPHR, Paula Paschoal and all involved in making the visit a success. Special gratitude to our esteemed speakers whose insights on leadership and institutional tools for innovation sparked profound discussions. Excited to integrate these learnings into our upcoming 90-day Design Sprint! Stay tuned for more updates on our journey to shape the future of finance. #DesignThinking #FutureOfFinance #Innovation #Fintech #UCBerkeley #StateBankOfIndia #HaasSchoolofBusiness #CenterforGrowthMarkets Dave Rochlin Rupalee Ruchismita Nitin Chugh #GooglePay

🚀 Day Five Highlights: “Designing the Future of Finance” Workshop 🚀 hosted by University of California, Berkeley, Haas School of Business, Center for Growth Markets, and State Bank of India. Today, our workshop participants had a thrilling deep dive into the most disruptive of technologies during our visit to JP Morgan Chase. Here's what stood out: Han Yang, PhD, Executive Director of Product Management for Generative AI, discussed the mission of the JP Morgan Chase Silicon Valley Tech Center that has over 1,100 professionals working on a variety of technologies, including artificial intelligence.  With over 400 AI/ML use cases in production, JP Morgan has thousands of AI/ML experts driving the technology for every line of business.  JP Morgan believes that artificial intelligence isn’t a fad. In a gripping discussion with Nitin Chugh (Deputy Managing Director and Head - Digital Banking, SBI), Han reiterated “AI is the foundational technology that has and will continue to change the world”. Chandra Shekhar Dhir, Executive Director of ML and AI, Center for Excellence, focused on the opportunity of ML and AI  in deterministic scenarios, like call center voice-to-text transformations handling industry-specific jargon in multilingual environments. Another interesting deep dive was a discussion with Rupalee Ruchismita, Research Director, CGM and PhD candidate Yixiang Xu on their use of text, voice and video in their 'AI for Equity' research (https://shorturl.at/8IJ6O), emphasizing the benefit of Gen AI especially in serving the unbanked. It was an unexpected delight to discover Chandra Shekhar Dhir is a proud recipient of a technical Emmy! Discussions on regional diversity also drew parallels to Hong Kong's linguistic diversity, similar to India, highlighting the tech challenges in solutioning for multilingual conversations from mandarin to english and how deploying AI at scale addresses these issues with high reliability and at scale. A big thank you to both speakers. Their insights on how ML, AI, and Gen AI can solve problems for the very poor and those with limited literacy in growth markets led to deep discussions. Their recommendation to leverage existing LLMs for scale was particularly thought-provoking. We are excited to incorporate these learnings into our 90-day Design Sprint! Stay tuned for more updates from our workshop! #DesignThinking #FutureOfFinance #Innovation #Fintech #UCBerkeley #StateBankOfIndia #HaasSchoolofBusiness #CenterforGrowthMarkets #JPMorganChase

🚀 Day Five Highlights: “Designing the Future of Finance” Workshop 🚀 hosted by University of California, Berkeley, Haas School of Business, Center for Growth Markets, and State Bank of India. Today, our workshop participants had a thrilling deep dive into the most disruptive of technologies during our visit to JP Morgan Chase. Here's what stood out: Han Yang, PhD, Executive Director of Product Management for Generative AI, discussed the mission of the JP Morgan Chase Silicon Valley Tech Center that has over 1,100 professionals working on a variety of technologies, including artificial intelligence.  With over 400 AI/ML use cases in production, JP Morgan has thousands of AI/ML experts driving the technology for every line of business.  JP Morgan believes that artificial intelligence isn’t a fad. In a gripping discussion with Nitin Chugh (Deputy Managing Director and Head - Digital Banking, SBI), Han reiterated “AI is the foundational technology that has and will continue to change the world”. Chandra Shekhar Dhir, Executive Director of ML and AI, Center for Excellence, focused on the opportunity of ML and AI  in deterministic scenarios, like call center voice-to-text transformations handling industry-specific jargon in multilingual environments. Another interesting deep dive was a discussion with Rupalee Ruchismita, Research Director, CGM and PhD candidate Yixiang Xu on their use of text, voice and video in their 'AI for Equity' research (https://shorturl.at/8IJ6O), emphasizing the benefit of Gen AI especially in serving the unbanked. It was an unexpected delight to discover Chandra Shekhar Dhir is a proud recipient of a technical Emmy! Discussions on regional diversity also drew parallels to Hong Kong's linguistic diversity, similar to India, highlighting the tech challenges in solutioning for multilingual conversations from mandarin to english and how deploying AI at scale addresses these issues with high reliability and at scale. A big thank you to both speakers. Their insights on how ML, AI, and Gen AI can solve problems for the very poor and those with limited literacy in growth markets led to deep discussions. Their recommendation to leverage existing LLMs for scale was particularly thought-provoking. We are excited to incorporate these learnings into our 90-day Design Sprint! Stay tuned for more updates from our workshop! #DesignThinking #FutureOfFinance #Innovation #Fintech #UCBerkeley #StateBankOfIndia #HaasSchoolofBusiness #CenterforGrowthMarkets #JPMorganChase

🚀 Day Four Highlights: “Designing the Future of Finance” Workshop 🚀 hosted by University of California, Berkeley, Haas School of Business, Center for Growth Markets, and State Bank of India. Today's firm visit to Salesforce HQ was nothing short of transformative for our workshop participants! Here are the key takeaways: Manish Chandra, VP of Products, shared how Salesforce's values of Trust, Customer Success, Innovation and Equality give direction to enable challenging product design decisions, balancing business tradeoffs, timelines, and critical market requirements. He highlighted the 'customer first' philosophy and how Salesforce focused the data residency requirements of its customers in many emerging geographies. Donald Tam, SVP s/w Eng detailed how the 'Infrastructure as code' practice led to greater reliability, efficiency and better cost structures. Sridhar Srigiriraju, Director of Infrastructure Engineering, made this happen and reiterated the Salesforce's V2MOM process - Vision, Values, Methods, Obstacles, and Measures  as a key tool that helps build strategy and set goals. A special thanks to all and Lorrie Ballard for involving the President and Chief Engineering Officer, Srini Tallapragada who offered profound insights into the role of leadership in cultivating an innovation culture. Key highlights included - 'Change is hard' and the power of small, autonomous teams in problem solving, when they are both empowered and accountable. A strategic focus split —20% on incubation and 80% on transformations and productivity—ensuring continuous innovation alongside operational efficiency sparked deep discussions among our SBI participants. The wisdom shared has energized our participants as they head into the 90-day Design Sprint, poised to bring these innovations to life. Stay tuned for more updates from our workshop! #DesignThinking #FutureOfFinance #Innovation #Fintech #UCBerkeley #StateBankOfIndia #HaasSchoolofBusiness #CenterforGrowthMarkets #Salesforce

🚀 We kicked off day two of the “Designing the Future of Finance” workshop at University of California, Haas School of Business with Professor Paul Gertler, who presented cutting edge research and discussed the importance of digital collateral and lock-out mechanisms. Industry expert Randal Romell, principal product manager at TrueM, who led an engaging Q&A discussion with our participants.  Christine Parlour #FutureOfFinance #FintechInnovation #BankingExcellence #DesignThinking #SBI #Leadership #HaasSchoolOfBusiness #IBI #CGM State Bank of India Rupalee Ruchismita Dave Rochlin

🌟Exciting News! 🌟 We are thrilled to announce the launch of our 'Designing the Future of Finance' research workshop sponsored by and in collaboration with State Bank of India, India's largest bank! This innovative workshop brings together senior banking leaders, esteemed faculty experts, and global industry speakers to explore and shape the future of finance. Throughout this research engagement and interactive experience, participants will engage in deep dives with experts, gain insights from senior faculty on cutting-edge fintech innovations, and collaborate to design impactful solutions. The workshop kicks off with a week-long in-person engagement, featuring: 📆Day One Highlights:  🔹Foundational Design Thinking 🔹Insights from Senior Faculty Experts 🔹 Global Industry Leaders Sharing Expertise Check out our posters for a detailed lineup of our stellar Day One speakers and some snapshots of our dynamic sessions! Join us as we embark on this journey to redefine the financial landscape! 🚀 #FutureOfFinance #FintechInnovation #BankingExcellence #DesignThinking #SBI #Leadership #HaasSchoolOfBusiness #IBI #CGM Rupalee Ruchismita Dave Rochlin Christine Parlour Praveen Chandran

🌟 Day Four Highlights: “Designing the Future of Finance” Workshop 🌟 The journey continued with an inspiring firm visit to VISA’s Innovation Center in San Francisco, as part of the ongoing “Designing the Future of Finance” workshop hosted by University of California, Berkeley, Haas School of Business, Center for Growth Markets, and State Bank of India. Our workshop participants had an inspiring visit to Visa's Innovation Office at SF. Thanks to Bharat Melag, Global Head, Token Provisioning and Scan to Pay, for making it happen. It was empowering for the participants to hear from him about prior SBI-VISA design sprints yielding a very successful travel card. A big thank you to Katharine Norwood, Global VP Innovation Research,for sharing how innovation is core to VISA’s strategy, emphasizing its three-pronged approach of partnerships, M&A, and organizational development. Her insights on VISA’s global and local approach through innovation centers made our SBI partners feel truly understood and valued. The emphasis on research integration and the focus on public sector innovation were particularly enlightening. Participants were engaged in discussions about VISA's values—bravery, partnership, and curiosity—and their implications for organizational culture. Thank you to the VISA team for providing such a valuable learning experience. We’re excited to apply these insights in our upcoming 90-day Design Sprint! Stay tuned for more updates from our workshop! #DesignThinking #FutureOfFinance #Innovation #Fintech #UCBerkeley #StateBankOfIndia #HaasSchoolofBusiness #CenterforGrowthMarkets

🌟 Day Four Highlights: “Designing the Future of Finance” Workshop 🌟 We had an incredible firm as part of our ongoing “Designing the Future of Finance”workshop with UC Berkeley - Haas School of Business, Center for Growth Markets and State Bank of India. Our participants had the unique opportunity to step out of the classroom and into the electric energy of the Bay Area to Chime's HQ, hosted by their inspiring Chief Experience Officer Janelle Sallenave. The session delved into the impact of design thinking on Chime's culture and processes.  Janelle shared invaluable insights on the role of leadership in building a culture to 'fail forward' and staying razor focused on customer metrics especially at a fintech innovator thriving without physical branches. The candid conversation and discussions will undoubtedly influence SBI's approach to design thinking and customer-centric strategies. A big thank you to Janelle and the team at Chime for hosting us and providing such a valuable learning experience. We're excited to continue this journey and apply these insights in our 90-day Design Sprint! Stay tuned for more updates from our workshop! #DesignThinking #FutureOfFinance #Innovation #Fintech #UCBerkeley #StateBankOfIndia #HaasSchoolofBusiness #IBI #CenterforGrowthMarkets

🌟 Day Four Highlights: “Designing the Future of Finance” Workshop 🌟 We had an incredible firm as part of our ongoing “Designing the Future of Finance”workshop with UC Berkeley - Haas School of Business, Center for Growth Markets and State Bank of India. Our participants had the unique opportunity to step out of the classroom and into the electric energy of the Bay Area to Chime's HQ, hosted by their inspiring Chief Experience Officer Janelle Sallenave. The session delved into the impact of design thinking on Chime's culture and processes.  Janelle shared invaluable insights on the role of leadership in building a culture to 'fail forward' and staying razor focused on customer metrics especially at a fintech innovator thriving without physical branches. The candid conversation and discussions will undoubtedly influence SBI's approach to design thinking and customer-centric strategies. A big thank you to Janelle and the team at Chime for hosting us and providing such a valuable learning experience. We're excited to continue this journey and apply these insights in our 90-day Design Sprint! Stay tuned for more updates from our workshop! #DesignThinking #FutureOfFinance #Innovation #Fintech #UCBerkeley #StateBankOfIndia #HaasSchoolofBusiness #IBI #CenterforGrowthMarkets

On day three of the UC Berkeley - State Bank of India workshop, we took a deep dive into the iteration process of design thinking and its methodologies. Rupalee Ruchismita and Dave Rochlin guided us through a design sprint plan, while Professor Yaniv Konchitchki emphasized the importance of alternative data and the methodologies underlying their use. #FutureOfFinance #FintechInnovation #BankingExcellence #DesignThinking #SBI #Leadership #HaasSchoolOfBusiness #IBI #CGM