We are pleased to share that Dr. Lynn Simon, President of Healthcare Innovation & Chief Medical Officer of Community Health Systems (CHS), recently spoke with Elion about deploying Denim's solutions to enhance their physician call center. The advanced, centralized call center supports about 1,000 primary care physicians. The interview highlighted a few key outcomes of the CHS and Denim efforts including: - Automating patient identification and intent recognition. - Streamlining agent workflows by surfacing patient details upfront. - Scaling the solution and enabling impactful operational savings. We thank CHS for the collaborative success and look forward to our continued efforts to improve patient access and experience while reducing administrative costs. https://lnkd.in/d_au6Zkz #AIinHealthcare #PatientEngagement #DenimHealth
About us
Denim Health provides a suite of AI-powered solutions designed to transform call center operations and patient engagement. Its Call Deflection, Patient Authentication, Agent Assist, and other healthcare solutions are improving patient experience while reducing administrative burden and costs. Denim’s leadership team is composed of experienced innovators in health tech, each with a proven record of delivering tangible results for hospitals and health systems. The Denim team is driven every day to help clients with their missions, staff, and patients. Visit our website for more information.
- Website
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www.denimhealth.com
External link for Denim Health
- Industry
- Software Development
- Company size
- 11-50 employees
- Headquarters
- Austin, TX
- Type
- Privately Held
- Founded
- 2022
Locations
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Primary
Get directions
Austin, TX, US
Employees at Denim Health
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Brian Bush
Conversational AI | PhD
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Satya Gunnam
Product Management | Health Tech
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Lauren Golembiewski
Full-stack product and UX designer helping startups build their MVP and established enterprises leverage the latest technology
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Amy Bodin
Chief of Staff, Denim Health, LLC | Operations Executive | Enterprise Leader
Updates
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We are thrilled to be collaborating with Community Health Systems (CHS) to revolutionize the call center experience for patients and staff through the implementation of Conversational AI in their Patient Access Center (PAC). The PAC is a centralized call center serving ~1,000 CHS-affiliated primary care providers, and Denim's virtual agents are receiving about 25,000 calls per day on its behalf. The benefits of Conversational AI in call centers include faster patient access to available appointments, efficient workloads that free CHS agents to handle more complex patient needs, and data-driven insights that can help identify opportunities for additional operational and customer experience improvements. To learn more visit www.denimhealth.com
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