Evolve IP

Wishing you a happy holiday season! From our team at Evolve IP to yours, we hope you have a holiday season filled with joy, laughter, and cherished moments with loved ones. Happy Holidays from the entire Evolve IP Team!

One thing we hear often when talking to prospective customers is, "hey, look, if my email is already in the cloud and I'm already hosting it with Microsoft, Microsoft has backups, so I'm already backed up and I'm already protected.” They're not wrong if we're looking at short period of time. Various platforms have various short-term retention, usually included. Admins can go beyond your deleted objects and restore data. That said, this statement doesn't hold true when it comes to long term M365 data retention. Why M365 Backup? With M365 Backup, you can restore data quickly. The native Microsoft 365 retention policies are typically set for 30 days (give or take). For anything past that timeframe, it'll either get permanently deleted or moved into some form of an archive. One of our clients had a CEO that needed a file for a presentation they had in five minutes. Even though our client had deleted the file, because it was backed up with Evolve IP's unlimited M365 Veeam backup, they were able to sign into the website, authenticate their Microsoft account, find that document and restore it. With Evolve IP's self-service restoration portal and a backup Evolve IP support team to call into when you need immediate assistance is our solution's big value adds. In addition to the above, it's important to note that Evolve IP: - Has partnered with Veeam, the #1 global backup provider - Delivers "Unlimited" M365 backup, freeing you from worrying about timelines You don’t have to spend millions to ensure security. Small, simple measures can help minimize threats.

Ever feel like you're re-inventing the wheel when writing documents? Microsoft Copilot, now available through Evolve IP, enables your M365 workforce to transform daily tasks such as summarizing meetings, drafting emails, generating reports etc. into a productivity powerhouse. This AI-powered tool seamlessly and securely integrates with your team's favorite apps like Word, Excel, PowerPoint, Teams, and more. Copilot leverages the power of large language models (LLMs), along with your organization's data to provide real-time intelligent assistance that boosts creative problem-solving, streamlines workflows and elevates overall efficiency. The result? A more energized workforce, consistently higher-quality output, and a significant boost to your organization's performance. As part of Evolve IP's Microsoft copilot, you get: ▪ Access to Microsoft certified experts (as a Microsoft CSP & Gold Partner) to help you tailor Copilot to your specific needs. ▪ Seamless licensing and quick deployment for Microsoft products including Copilot, O365 and Teams Voice. ▪ Ongoing support & hypercare service to ensure your team maximizes the benefits of Copilot. Ready to unlock the potential of AI productivity? Contact Evolve IP today for a free consultation. Evolve IP is here to work along your side as your trusted partner to help you solve your business problems and achieve your company goals.

We think about DaaS in terms of scalability only when we think about scaling our users/environments up or down, but we don’t really think about the ability to deploy fixes or changes ‘at-scale’ quickly and easily. Imagine you're an IT Admin who had to fix a couple hundred impacted client machines due to an outage. Getting to and repairing each of the machines would take time and some effort if you can’t remediate the issue remotely. Now imagine that instead of having to fix a couple hundred devices, you could fix/update one DaaS template and push that template to your users assignment so all they have to do is log in to be given a new desktop that has already been fixed. This is one use case around how Desktop as a Service can simplify management, mitigate impact and resolve issues such as an outage.

Do you work out of Webex but wish it offered a modern, competitive user experience? Here are three needle moving features that Cisco Webex recently launched (and that are available through Evolve Anywhere with Webex) to increase productivity and customer satisfaction. Why does it matter? It's because according to Dimension Data, around 85% of companies that work to improve their customer experience report an increase in revenue. #1 Webex Assistant which uses AI to provide transcripts, translations and message summaries. Powerful software can analyze writing styles and re-write messages before sending them. For instance: ▪ AI Assistant in meetings helps people catch up with quick summaries for late arrivals. ▪ Smart Chapters, ‘Catch Me Up’, and a ‘Be-Right-Back’ option for those who need to step away from a meeting, such as if the doorbell rings, ensure smooth running collaboration for all participants – enabling fewer distractions and no missed information. #2 Strong analytics about how hybrid teams are interacting, even down to what devices they are using and their file-sharing information. #3 Vidcast is another valuable enhancement which enables the creation of quick demo videos or how-to guides for example, in minutes. Eliminating the need for unnecessary calling and enhancing productivity. Don't hesitate to reach out to help us understand how we can tailor the solution to meet your specific use case.

Where's your SOC located? It's a question we get a lot. The truth is that a SOC can no longer be bound by walls. It needs to be a 24/7, 365 virtual operations center with experts stationed around the globe. You need a team armed with next generation tools who are always watching, analyzing, and responding—no matter what time it is. This isn’t the SOC of yesterday. It’s the SOC of tomorrow, operating seamlessly, every second of every day. Security doesn’t sleep.

"Who needs MFA? It’s not worth the aggravation!” You do. Whether you’re a $284.1 Billion healthcare enterprise or a 5-user startup who has no tech other than Office 365; every organization needs the protection that MFA can provide. One of the largest and most public breaches we’ve seen in the recent news happened only because an organization made the choice to NOT implement MFA. They decided against it because they used complex passwords and changed them frequently. But one little piece of malware on a device that an employee used to log into Citrix allowed their password to get out into the open. A ‘bad actor’ then used those stolen credentials to commit a ransomware attack which caused over $800 Million in damage. The rest is history… 💰 $22M ransom paid to stop the data leaking 🏛️ Government inquiries into your business practices as a result of what happened 🏥 Loss of reputation as a trusted name in healthcare 🚫 No guarantee that paying the ransom will truly ensure your future safety This could have been avoided by including Multi-Factor Authentication. It's never too late. Evolve IP offers security through multiple layers and types of controls to prevent, mitigate and restore threat vectors. Even if one control fails, others are still able to ‘catch’ the threat. Contact Evolve IP if you're looking to simplify, consolidate and strengthen your UCaaS, CCaaS, DaaS and IaaS solutions with Evolve IP's defense in depth approach to security.

The costs that come with managing traditional devices within an organizations IT infrastructure can often be underestimated. Beyond the apparent expenses of licensing applications for desktops and laptops, there are critical considerations regarding security and data protection. Costs associated with cyber attacks, data breach and getting everything up and running again. Maintenance costs such as security/patching updates and desktop/server maintenance. Storage server and data back up costs. Cost of physically getting hands on devices to do the work that needs to be done. To correct and troubleshoot issues to assist users. Not to forget the cost of refreshing device(s) every few years. Tune in with Kevin Sullivan, VP of Cloud Strategy, to understand the true cost and security risks that a traditional device brings and what you can do to solve this issue in your organization.

The workplace is truly anywhere you find yourself working. As workplaces are being reimagined and more people are working remotely than ever before, your business needs collaboration technology that can be tailored to the way you want to work – in the office, in remote locations, or in a hybrid model. Here are some important questions to ask yourself when considering collaboration solutions:

We've got big news. Evolve IP has merged with ATSG! We’re thrilled to announce that we’ve closed a strategic transaction between Evolve IP and ATSG that creates a leading, scaled IT managed services provider, delivering broader solutions and an increased footprint. This merger brings together two customer-focused organizations to provide an expanded suite of solutions beyond what you know today. In addition to our Unified Communications, Desktop as a Service, and Call Center as a Service, we now offer Managed Network Services, Enterprise Helpdesk, and Cybersecurity services to name a few. This enables us to meet the increasingly complex technology needs of your clients while working with the same team you’ve grown to know and trust over the years. **What this means for our customers:** ■ Significant Scale: This merger positions our organization to be among the largest privately held managed service providers with over 950,000 users across 1,700 customers. That means fast resolution and a cost effective support organization.   ■ Recognition & Expertise:  As a recognized Leader in the Gartner Magic Quadrant for Managed NetworkServices and Desktop as a Service, Evolve IP and ATSG bring top talent, cutting-edge solutions, and a proven track record of results for your clients.    ■ Expanded Capabilities:  By uniting ATSG’s managed infrastructure and cybersecurity services with Evolve IP’s desktop-as-a-service, cloud communications, and contact center solutions, we’re enhancing our ability to offer robust, end-to-end services. We're excited about the future and what this will mean for our combined customers and partners! Read the full press release here: https://lnkd.in/e8p2EQ6d