Five9

🔮 Will the contact center become a primary source for unbiased voice of customer feedback by the end of 2025? Dive into the expert predictions from Sheila McGee-Smith and Five9 executives Mike Burkland and Niki Hall as they examine trends and challenges reshaping the contact center industry. http://spr.ly/6048v6Bfj #2025Trends #CustomerExperience #TheNewCX

According to Gartner, only 8% of customers used a chatbot in their most recent customer service experience. Among those, just 25% expressed a willingness to use a chatbot again in the future. Discover how Five9 AI Agents are reshaping customer self-service, providing next-gen experiences that are smart, intuitive, and seamless. Ready to see how AI can elevate your CX? Read on: http://spr.ly/6041v68GT #TheNewCX #AI #AgentAutomation

Forget predictions for 2025 — let’s fast forward to 2030. Here’s what customer experience will look like according to Jonathan Rosenberg. 1️⃣ Traditional agents? Gone. Say hello to brand ambassadors—proactive, GenAI-powered sales experts who blend empathy and tech to boost revenue and reduce churn. 2️⃣ Startups, CRM giants, and CCaaS vendors will fight to lead CX innovation. CCaaS wins thanks to its expertise in conversation data, voice, and cross-channel integration. 3️⃣ GenAI will transform bots into conversational powerhouses that merge the convenience of self-service with the personalization of a human touch. Think of it as having your own virtual concierge. #CustomerExperience #GenAI #CX2030 #TheNewCX

🦸🎁 Holiday heroes: How Regent University revamped its contact center with miraculous results Growth often comes with challenges, but Regent University turned theirs into an opportunity. By adopting the Five9 Intelligent CX Platform, they expanded their contact center capabilities to meet rising demand, delivering exceptional service to prospective students. Thanks to their efforts, Regent doubled call volume without adding staff, enabling their 300 agents to handle up to 100,000 calls weekly. This holiday season, we honor the service heroes providing exceptional support across channels. http://spr.ly/6049v6Bdc #HolidayHeroes #CustomerCuccess #CustomerExperience

Cheers to a new year filled with opportunities, innovation, and connection! 🥂🎆 As we step into 2025, we're excited to continue elevating customer experiences and empowering businesses to achieve more. Here's to another year of growth, collaboration, and success — together. Wishing you all a Happy New Year! #HappyNewYear #TheNewCX #LifeAtFive9

GenAI will increasingly deliver business outcomes in customer self-service use cases. Will this be the case? 🤔 Unpack the predictions of Sheila McGee-Smith and Five9 executives Mike Burkland and Niki Hall as they explore the continued impact of Generative AI on emerging trends and challenges reshaping the contact center industry. http://spr.ly/6047v6BTF #2025Trends #CustomerExperience #GenerativeAI #TheNewCX

The countdown is on! Who will take home the 2024 𝘍𝘪𝘷𝘦9 𝘕𝘦𝘸 𝘌𝘳𝘢 𝘰𝘧 𝘊𝘟 𝘈𝘸𝘢𝘳𝘥𝘴? 🏆 On January 23 celebrate the outstanding achievements of our customers. Whether you're looking to innovate, improve, or simply be inspired, this event is for you. Award categories and finalists: ⭐ 𝗕𝗲𝘀𝘁 𝗖𝗫 𝗦𝗲𝗹𝗳-𝗦𝗲𝗿𝘃𝗶𝗰𝗲: Marsh McLennan, Exact Sciences, Mexico Travel Group, IAA, Mason Companies, Inc ⭐ 𝗕𝗲𝘀𝘁 𝗖𝗫 𝗣𝗹𝗮𝘁𝗳𝗼𝗿𝗺 𝗜𝗻𝗻𝗼𝘃𝗮𝘁𝗼𝗿: Tusker, TruConnect, US Radiology Specialists, IAA, WebBeds ⭐ 𝗖𝗫 𝗟𝗲𝗮𝗱𝗲𝗿 𝗼𝗳 𝘁𝗵𝗲 𝗬𝗲𝗮𝗿: EQ Bank | Equitable Bank, VSP Vision Care, Doctor Care Anywhere, US Radiology Specialists, Global Healthcare Provider Powered By Connect, TruConnect ⭐ 𝗔𝗜 𝗶𝗻 𝗖𝗫 𝗧𝗿𝗮𝗶𝗹𝗯𝗹𝗮𝘇𝗲𝗿: OPENLANE, The Ivy Collection, US Radiology Specialists, Wyndham Hotels & Resorts, IAA ⭐ 𝗠𝗼𝘀𝘁 𝗧𝗿𝘂𝘀𝘁𝗲𝗱 𝗘𝘅𝗽𝗲𝗿𝘁: Yopa Property, Exact Sciences, OceanFirst Bank, Tusker, US Radiology Specialists Register now: http://spr.ly/6045v6BHN #TheNewCX #CustomerSuccess #Five9CXSummit

According to the Five9 Customer Survey Index, 45% of customer interactions have shifted to digital channels globally, with a majority of customer interactions taking place through non-voice or digital channels. The key to capitalizing on your digital investments lies in adopting proven best practices that transform your digital customer service from good to great, or even from mediocre to magnificent. To get the most out of your organization's digital engagement efforts and optimize CX, we worked with Blair Pleasant, President & Principal Analyst at COMMfusion, to put together best practices here: http://spr.ly/6045v66Tt #DigitalChannels #CX #AI #CXNation

🦸🎁 Holiday heroes: Recognizing Kyndryl for revolutionizing global service desk support this holiday season Supporting 90K employees throughout the holidays across 60+ countries takes agility and innovation. When Kyndryl needed to overhaul their service desk, they partnered with Five9 for a transformative solution. By reducing wait times from 3 hours to 30 seconds and cutting Average Handle Time by 30%, Kyndryl elevated CX for employees worldwide. We salute the service teams enabling better support every day, especially during the holiday season! http://spr.ly/6046v661k #HolidayHeroes #CustomerCuccess #CustomerExperience

Traditional chatbots often fall short due to limited understanding and rigid responses, leaving only 8% of customers engaging with them, according to Gartner. Discover how Five9 AI Agents are transforming self-service with generative AI, conversational AI, and Natural Language Processing for truly dynamic, personalized CX. In this webinar, you'll learn how Five9 AI Agents empower you to: ✅ Deliver hyper-personalized CX by understanding true customer intents ✅ Provide contextual, intuitive self-service without extensive intent training ✅ Flexibly control and customize the exact behavior of your AI Agents ✅ Easily design AI agents through our new intuitive, zero-training paradigm http://spr.ly/6048Qhh28 #TheNewCX #AgentAutomation #AgentAI #CustomerExperience