Five9

AI propels your CX and contact center by years, not months. The question is where, when, and how to deploy AI? Our 4-step guide shows you how a custom AI strategy delivers CX for your customers and your business outcomes. Learn how to make AI work for you with Five9 Genius AI: http://spr.ly/6041tf8ah #TheNewCX #GenerativeAI #CustomerExperience

Huge congratulations to Jake Butterbaugh, our SVP of the Global Partner Organization, for being named one of Channel Futures' 𝘛𝘰𝘱 𝘜𝘊/𝘊𝘰𝘯𝘵𝘢𝘤𝘵 𝘊𝘦𝘯𝘵𝘦𝘳 𝘓𝘦𝘢𝘥𝘦𝘳𝘴 𝘧𝘰𝘳 2024! 🎉 Jake’s leadership has been instrumental in growing Five9’s partner ecosystem to over 1,450 partners and boosting bookings from partners from 28% to over 80% in 2023. We’re proud to have you on team Five9! http://spr.ly/6045t47a1 #CustomerExperience #ChannelFutures #PartnerSuccess

According to Gartner, only 8% of customers have engaged with chatbots in recent customer service interactions –– a gap largely due to traditional bots’ limited understanding, accuracy, and rigid, scripted responses that fail to adapt to individual customer needs. In this webinar, you’ll learn how Five9 AI Agents empower you to: ✅ Deliver hyper-personalized CX by understanding true customer intents ✅ Provide contextual, intuitive self-service without extensive intent training ✅ Flexibly control and customize the exact behavior of your AI Agents ✅ Easily design AI agents through our new intuitive, zero-training paradigm Save your spot now: http://spr.ly/6047t4yTT #TheNewCX #AgentAutomation #AgentAI #CustomerExperience

Meet the Five9 iron. The world’s first and only club powered by #AI. It provides effortless contact on every swing. Even Max Homa is impressed. 🏌️ http://spr.ly/6049tLltD #Five9Ambassador

✨ Connected ✨ Effortless ✨ Personalized Today’s fragmented CX leaves customers frustrated and businesses struggling. Five9 combines industry-leading AI with human ingenuity to deliver seamless, intelligent, proactive engagements, redefining interactions—empowering agents, elevating satisfaction, and driving loyalty and growth. The New CX starts HERE. https://lnkd.in/gmBr4rcY #TheNewCX #CustomerExperience #AI

🌍 We just wrapped up an incredible CX Summit in Barcelona, highlighting our growing focus on the global market. With 80% of attendees joining us from around the world, it’s clear that Five9 is becoming a true global leader in customer experience. This year, we introduced “The New CX”—powered by innovation and AI. Our upcoming Five9 AI Agents combine generative AI with conversational AI to deliver smarter, trusted interactions, guided by our unique "Dial of Trust," which gives businesses full control over AI autonomy. We also announced deeper integration with ServiceNow, streamlining CX operations for even greater efficiency. We’re excited about what’s ahead as we continue transforming customer service with AI innovation! 🚀 Hear more about the Summit from Blair Pleasant of BC Strategies: http://spr.ly/6048twbHA #Five9CXSummit #TheNewCX #AIInnovation

AI for CX is essential, but this technology is complex and rapidly evolving. Successfully implementing AI requires a trusted partner. At Five9, we don't just build you AI-powered CX products — we'll help you create a custom AI roadmap then guide you through every step of the journey. Our 4-step Genius AI Process optimizes your CX with a tailored approach that includes data enrichment, gap analysis, personalized experience design, and more. Ready to optimize your CX with AI? Let’s build the future, together. 🌟 http://spr.ly/6045twjBS #AI #CustomerExperience #CXInnovation #Five9

🦃This Thanksgiving, we're grateful for our amazing customers, partners, and team members who make everything we do possible. Thank you for inspiring us every day to connect, innovate, and deliver exceptional experiences. Here's to a season of gratitude and connection! 🍁 #HappyThanksgiving #Grateful #TeamFive9

In today’s digital-first world, traditional voice interactions are taking a back seat to chat, SMS/text, email, messaging, and other digital channels. Today, digital engagement isn’t an option — it’s a requirement. 📲 Download the e-book to discover: ✔️ How digital channels are essential for your business ✔️ The role of omnichannel in CX ✔️ Best practices to achieve digital mastery http://spr.ly/6048twzjo #DigitalChannels #CustomerExperience