Foundever

🎉 We're thrilled to announce that Foundever has been named a 𝗧𝗼𝗽 𝗚𝗹𝗼𝗯𝗮𝗹 𝗟𝗲𝗮𝗱𝗲𝗿 𝗶𝗻 𝗜𝗻𝘁𝗲𝗹𝗹𝗶𝗴𝗲𝗻𝘁 𝗔𝗴𝗲𝗻𝘁 𝗘𝘅𝗽𝗲𝗿𝗶𝗲𝗻𝗰𝗲 in the 2024 ISG Provider Lens™ report! Our commitment to leveraging #GenAI enhances agent experience, boosts productivity, and creates more natural interactions. This recognition reflects our dedication to transforming customer experiences! 🌟 Discover more and access the full 2024 ISG (Information Services Group) Provider Lens™ Contact Center – Customer Experience (CX) Services Global Report here: https://foundever.link/0v3 #Foundever #CX #IntelligentCX #IntelligentAgent #CustomerExperience #AI #Innovation #Leadership

We’re thrilled to share that Foundever® in the Philippines has been honored with two awards at the recently held Asia Corporate Excellence & Sustainability (ACES Awards) Awards 2024, hosted at the Intercontinental Hotel in Bangkok, Thailand. We are proud to be recognized as one of the Top Community-Centric Companies in Asia, and our Vice President for Asia Pacific Operations and Country Leader for China and Malaysia, Eden Gutierrez, received the prestigious Asia’s Most Inspiring Executives award. This marks our third consecutive year winning in the company category, earning the coveted golden centaur trophy. This achievement motivates us more than ever to continue our commitment to cultivating a culture of innovation and collaboration, empowering us to exceed expectations and transform customer experiences while driving lasting positive change in our communities. #ACESAwards #Philippines #CustomerExperience #CX #BPO

As organizations adopt generative #AI, it is essential for business leaders to implement robust strategies that harness the technology’s potential while identifying and managing associated risks. As companies increasingly adopt AI-powered tools and solutions, ethical consumerism — especially around the application of technology and personal data — is poised to go mainstream as a defining characteristic of brand loyalty. As we move toward 2025, fostering trust — rather than hyper-personalization — will emerge as a pivotal trend. Any level of personalization relies heavily on customer data, and consumers are increasingly discerning about whom they share their information with and why. Thus, building trust through ethical AI practices will be paramount in the years ahead. Read more in our 2025 CX trends report: https://foundever.link/yjv #CXTrends #GenAI #Data #Insights #Analytics #Innovation #Leadership #CustomerExperience #CX #BPO

AI plays a crucial role in developing and improving #SelfService content. Today’s customers want to feel empowered along their journey to purchase. Together, #AI and self-service content options improve the customer experience (CX) by reducing friction, easily addressing common questions and empowering the customer in identifying solutions. Learn more: https://foundever.link/40b #CX #CustomerExperience #BPO

How did a hospitality innovator use #multilingual hubs to achieve an outstanding NPS and cut employee attrition to less than 1%? 𝗧𝗵𝗲 𝗚𝗼𝗮𝗹: To provide multilingual support that builds solid and sustainable customer loyalty, enduring the most demanding travel seasons and tackling the challenge of retaining a flexible team. 𝗧𝗵𝗲 𝗢𝘂𝘁𝗰𝗼𝗺𝗲: • 61 NPS, 50% above the hospitality industry average • +12% solves per day, increased by 12% year over year for French- and Portuguese-speaking markets • -23% reduction of work handle time • <1% attrition, an 87% reduction Read more: https://lnkd.in/gj8tCDG7 #Travel #hospitality #multilingual #CX #CustomerExperience #BPO

We had an amazing time at the Xperience France event organized by our partner Genesys! 🌟 We were honored to co-host a conference with our client Edenred France, where we were able to explore their success story of digital and technological transformation in depth. This collaboration is a testament to the positive impact that technology can have on businesses. A huge thank you to Edenred for their collaboration, and also to Genesys for organizing this event -- and to all the participants who attended our conference! #Genesys #XperienceFrance #DigitalTransformation #Transformation #Innovation #CustomerExperience #CX #BPO Florian SCHWARZ, Florence GENILLIER

We are delighted to announce that it we were awarded in seven categories at the 2024 European Contact Centre & Customer Service Awards (ECCCSA) including three 🥇 Gold, two 🥈 Silver and two 🥉 Bronze awards. The in-person award ceremony took place at Evolution, in central London, on Tuesday 26 November 2024, with Foundever being both the Technology Sponsor and a two-time Category Sponsor. The continued innovation demonstrated within the CX sector resulted in being named a 25-time finalist over 17 categories spanning across operational excellence, employee experience and customer experience. On the night, we were awarded in the following categories: • Gold 🥇 – Greatest Impact of Artificial Intelligence (AI): Foundever & Zenarate AI onboarding solution • Gold 🥇 – Best BPO Partnership: Foundever & John Lewis & Partners • Gold 🥇 – Best Supporting Team: Foundever Continuous Improvement centre of excellence (Multilingual region) • Silver 🥈 – Most Effective Learning & Development Programme: Foundever Serbia • Silver 🥈 – Outsourced Contact Centre of the Year: Foundever UK • Bronze 🥉 – BPO Partnership – Foundever & Heathrow Airport • Bronze 🥉 – Best Pan-European Contact Centre Operation: Foundever & multinational medical devices and health care company “It is a true honor to have been awarded in seven categories at the European Contact Centre & Customer Service Awards 2024,” said Maria Harju, EVP, Enterprise Operating Standards & Global Clients at Foundever. “We take great pride in our human-centric customer experience solutions, and this recognition is a testament to the hard work of everyone throughout our organization. The award programme honors Europe’s top organizations, teams and projects, and we are thrilled to see our efforts and accomplishments acknowledged on such a broad stage. This achievement underscores the strength of our partnership with our clients, whose collaboration and trust enable us to continuously innovate and excel in delivering exceptional experiences.” Read the full press release here: https://lnkd.in/gtPAtdMi #ECCCSA #Awards #CustomerExperience #CX #BPO

Congratulations to Vodafone UK for winning 🥇 Gold in the European Contact Centre & Customer Service Awards (ECCCSA) for Best Cross-Functional Collaboration, leading the charge in transforming operations! Karl Brough presented this award, and we were delighted to sponsor such a prestigious award. And congratulations to all the night's winners! 🎉 #ECCCSA #Awards #CustomerExperience #CX #BPO

✨ Congratulations to Skipton Group for winning 🥇 Gold in the European Contact Centre & Customer Service Awards (ECCCSA) for Most Effective Strategic Transformation Programme, leading the charge in transforming operations! Maria Harju presented this award, and we were delighted to sponsor such a prestigious award that prioritizes strategic transformation. #ECCCSA #Awards #CustomerExperience #CX #BPO

✨ Wow, what an amazing evening!   We're proud to have won three Gold 🥇, two Silver 🥈 and two Bronze 🥉 medals at this evening's European Contact Centre & Customer Service Awards (ECCCSA) award ceremony among some incredible competition.   The ECCCSAs, as always, know how to put on an incredible show, and it was a wonderful night shared with colleagues, partners and clients. We're thrilled not only that are we 7-time winners this year, but we all had a fantastic time celebrating and connecting at this evening's ceremony.   🏆 Congratulations again to all the evening's winners! And we'll see you next year! 🎉 #ECCCSA #Awards #CustomerExperience #CX #BPO