Metronome

The Customer Success Meetup is back in 2025 with a great event hosted at Intercom's SF office on Wednesday, February 5! RSVP with the link in the comments. We're focused on how Customer Success evolves in the world of consumption-based pricing models and have an incredible lineup: - Jess Bergson, Head of CX at Clay - Emma Kollek, Head of Growth at Metronome - Junan Pang, VP Solutions & Success at Intercom (yep that's me! Despite running the CS meetup for a decade, this will be only the 2nd time I've spoken on a panel) - Moderated by Monica Perez, Head of Customer Success at Notion Join us for an evening of awesome networking, learning, and as always, food & drink! Thank you to Planhat for the title sponsorship and additional support from OnRamp, Success Venture Partners, and Intercom! cc John Gleeson

Throwing my off-the-cuff predictions into the marketplace of ideas: 🚗 Most seat/subscription businesses are asleep at the wheel. AI is driving a sea change in pricing models for businesses that used to be pure subscription 🤭 We're going to see a lot of companies walk back pricing changes due to insufficiently user-focused migration plans 📈 Frank Slootman was right - we are all customer success teams now. UBP aligns spend to value to usage - if a customer isn't using your product, they don't show up in your revenue Cheers to a great 2024, may 2025 be 10x as wild.

A transformative year for Metronome! 2024 was full of milestones: 🎉 We raised our Series B. 🚀 We launched Metronome 2.0. 💪 We partnered with businesses to reshape billing through usage-based pricing. Our incredible customers inspired us every step of the way. Your trust and collaboration made it all possible. As we enter the AI-driven era of software pricing, our CEO Scott Woody shares predictions on how pricing will evolve in 2025. 💡Take a look back at this year’s highlights and what’s next. Link in the comments!

Thanks Xerago B2B for featuring our podcast, Unpack Pricing 📦 , amongst such a great group! SaaS pricing is not easy. If you want to learn how some of the best think through it, check out the link in comments.

Most pre-AI businesses are ‘default dead’ even if they don’t know it. Amusingly, I think most of them think they have it figured it out. They rolled out AI-enhanced product features this year. They’re seeing record-breaking growth. They’re getting rewarded by the street. But the problem is in the business not the product. AI completely changes the value prop of your business. In simple terms if today you’re a seat-based SaaS - you’re selling human augmentation. In an agentic world - you’re selling work. The value frame has shifted, and your commercial model needs to shift as well. Retrofitting into your existing business is OK in the short-term, but eventually we’re all gonna run our business like Snowflake, Databricks, and the hyperscalers - obsessing over NRR and continuous value expansion. This shift affects every internal team - sales, support, product, finance. In the AI regime, the best leaders are treating their business like the Ship of Theseus - replacing planks as quickly as possible.

🎙️ New episode alert! In this episode of Unpack Pricing, Scott Woody chats with Sam Lee, VP of Pricing Strategy & Product Operations at HubSpot, about hard-won lessons from leading and building pricing teams at Snowflake, Microsoft, and ServiceNow. They discuss: 🌐 Why pricing is a strategic superpower—and why it’s so hard to get right ➡️ Navigating the shift from subscription to usage-based models 🤖 Finding the right value metric, especially in AI 💰 Balancing innovation and profitability in today’s SaaS landscape Link to episode in the comments!

Say goodbye to overages and hello to a better way to scale! Commit rates are transforming how businesses approach usage-based pricing. 🎯 With commit rates, you can: ✅ Reward customers with predictable discounts for upfront commitments ✅ Simplify extra usage costs with transparent fallback rates ✅ Enable seamless scaling without punitive fees Our latest blog breaks down why companies are adopting commit rate models—and how you can make the switch too. If you're ready to rethink your pricing strategy, dive into the details (link in comments).

I am looking for full-stack engineers to join our fast growing team at Metronome. 📈 High impact and fast growing 💰 Well-funded, tons of resources 🍩 Fun, talented, and diverse team ✅ Build on modern tech. No legacy! Grab your seat on 🚀, apply https://lnkd.in/g84ztihB

Congratulations to Coval (YC S24) on being #1 Product of the Day on Product Hunt! 🚀 We're proud to be your partner—looking forward to more milestones ahead! 💪