Gladly

⏳The countdown to Gladly Connect Live 2025 is on! This is where the best in customer service come together to share insights, innovations, and game-changing strategies. From AI-driven personalization to transforming service into a revenue driver, the conversations in Nashville will set the stage for the future. Speakers from some of the most innovative brands and leaders in customer service are taking the stage, including Col. Nicole Malachowski, Nordstrom, Crate and Barrel, Warby Parker, and more. Learn more about what’s in store: bit.ly/3Vl9BUJ #GladlyConnectLive #CustomerService #CXConference

📣 BSN SPORTS is bringing a fresh take on AI adoption to Gladly Connect Live. Mandi Geary, Director of CX, will share how their "lonely robot adoption" program turned AI skepticism into confidence, empowering agents to manage a 32,000-product catalog with ease. Get a look at what’s planned for #GladlyConnectLive next week: bit.ly/3Vl9BUJ #CustomerService #CXConference

📢 Automate Shopify order management with Gladly! Processing refunds, cancellations, and order updates just got faster. With this new integration, AI takes direct action on customer requests, reducing agent workload and speeding up resolutions. ✅ AI-automated refunds & cancellations ✅ No manual agent intervention needed ✅ Faster, seamless customer experiences More efficiency, fewer headaches, and a better shopping experience. Learn more: https://lnkd.in/gWBZTnbW #CX #CustomerService #CustomerExperience

When every interaction matters, BSN SPORTS delivers a game-winning customer service experience. With Gladly, they’ve turned their team into customer service champions, ensuring every coach, athlete, and school gets the support they need – fast and seamlessly. See how BSN SPORTS is raising the bar for radically personal service: https://lnkd.in/gPsZQSGe #GladlyCustomers #CustomerService #CX

Col. Nicole Malachowski, USAF (Ret.), knows what it takes to push boundaries, break barriers, and lead with precision. At #GladlyConnectLive, she’ll share how teamwork and adaptability helped her soar – lessons that resonate far beyond the cockpit. Learn more: bit.ly/3P2CzFk #CustomerService #CXConference

🎉 We’re excited to welcome Narvar as a Gold Sponsor for Gladly Connect Live 2025. Their innovative post-purchase solutions help brands build trust and loyalty by delivering exceptional customer service beyond checkout. From seamless tracking to hassle-free returns, Narvar ensures customers feel supported at every step. See what’s planned for this year’s #GladlyConnectLive: bit.ly/3Vl9BUJ #CustomerService #CXConference

📢 Enhanced App Integrations for Gladly AI! We’re making customer service even smarter with powerful new integrations that automate routine support tasks and enhance self-service capabilities. With these upgrades, businesses can now: ✅ Automate routine queries, boosting efficiency ✅ Deliver faster, more accurate resolutions ✅ Free up agents to focus on high-value interactions A huge shoutout to our teams and partners for making this possible! Click the link to see more ways we’re transforming customer service with AI: https://lnkd.in/gtqdMAFY

Retail is evolving, and these industry leaders are at the forefront. Their insights and strategies at #GladlyConnectLive 2025 will shape what’s next in the industry. Learn more: bit.ly/3P2CzFk #CustomerService #CXConference

Gladly has been recognized among the top 4% of Customer Service Products in G2's prestigious 2025 Best Software Awards! 🏆 → https://bit.ly/3ELlWMx This award is special because it comes straight from the authentic reviews of service professionals who use our platform every day. While others just talk about balancing AI with human connection, our customers are actually making it happen — creating experiences that both agents and customers truly love. Thank you to our incredible customers and the G2 community for this validation. The future of customer service is here, and it's personal. #CustomerService #G2Awards #CustomerExperience

Austin Reece, Gladly’s Head of Product Marketing, was just featured on the eCommerce Fastlane podcast! If you’ve ever felt that traditional customer service ticketing systems were holding your brand back, this episode is for you. You’ll learn: ✅ Why ditching outdated ticketing systems leads to happier customers and faster resolutions ✅ How unifying voice, chat, SMS, email, and social creates seamless, frustration-free experiences ✅ The way AI streamlines support by handling routine inquiries so agents can focus on high-value interactions ✅ How leading brands turn customer service into a revenue driver by transforming support moments into sales opportunities The key takeaway? Gladly’s AI-driven support isn’t just about efficiency, it’s about delivering better experiences that drive retention and revenue. 🎧 Tune in now:  https://lnkd.in/grxU6au3 #Shopify #ecommercegrowth #customerservice #customerexperience #AI