We're back with our monthly bulletin of Haptik Highlights, the first of many in 2025! For starters, there's plenty to unpack. From recapping the incredible journey in 2024 to the dazzling events we were part of in December & capping off with a special recognition - we're thrilled to share bite-sized updates of everything that matters. Learn more below👇 #HaptikHighlights #Newsletter #AI #Milestones #Haptik
Haptik
Software Development
New York, NY 46,363 followers
Building AI-First Products That Foster Lasting Customer Relationships.
About us
Jio Haptik has pioneered AI-powered innovation since 2013, processing 10B+ conversations and 10M+ transactions across 10+ channels and in 135 languages for 500+ enterprises. Today, it’s helping brands make the transition to Generative AI and unlock end-to-end customer experience at scale. Haptik has two lines of products - Contakt & Interakt - that respectively enable enterprises and SMEs to solve for their customers’ biggest pain points. The company is a Category Leader across platforms including Gartner, G2, Opus Research & more. “Tech Startup of the Year” in the AI category and gold medal for “Best Chat & Conversational Bot” are two of Haptik’s recent awards & recognitions. Its prominent clients include Jio, Paytm, Adani, Paisabazaar, Puma & Whirlpool.
- Website
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https://www.haptik.ai
External link for Haptik
- Industry
- Software Development
- Company size
- 201-500 employees
- Headquarters
- New York, NY
- Type
- Privately Held
- Founded
- 2013
- Specialties
- AI, Startup, Generative Artificial Intelligence, Customer Experience, Customer Experience Suite, Customer Support, WhatsApp Marketing, WhatsApp CRM, Conversational AI, Conversational Solutions, Conversational Marketing, and Artificial Intelligence
Locations
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Primary
New York, NY 10010, US
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Goregaon (E)
Cello Triumph
Mumbai, Maharashtra 400063, IN
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#16-02A
250 North Bridge Rd, Singapore 179101
Singapore, 179101, SG
Employees at Haptik
Updates
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Did you know that you can book movie tickets by interacting with a WhatsApp chatbot? Through our collaboration with PVR Inox, we've made the end-to-end movie experience more accessible and seamless than ever. 👉 𝐓𝐢𝐜𝐤𝐞𝐭 𝐛𝐨𝐨𝐤𝐢𝐧𝐠: With dynamic intent detection, the bot guides the ticket-booking experience & real-time support. 👉 𝐅𝐫𝐞𝐞𝐟𝐨𝐫𝐦 & 𝐝𝐲𝐧𝐚𝐦𝐢𝐜 𝐟𝐥𝐨𝐰𝐬: By combining freeform & dynamic flows with multiple API calls, the bot streamlines the user journey without manual inputs or selection. Moreover, users can check gift card balances, stay updated about upcoming movies, and get real-time answers to their queries - all by merely interacting with the WhatsApp chatbot. Discover more: https://shorturl.at/i3MUI #WhatsAppChatbot #AI #Innovation #PVRInox #JioHaptik
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2024 was nothing short of extraordinary for Haptik! From shaping the future of conversational AI to forging meaningful partnerships and delivering transformative solutions, we’ve had a year packed with innovation, success, and growth. Every milestone we achieved was made possible by our clients, partners, and the relentless effort of Team Haptik. We are filled with gratitude and excitement for the opportunities that 2025 holds. Let’s continue to transform the way prestigious brands communicate with their audience, one conversation at a time. Watch the journey unfold below📽️ #2024WrapUp #AI #Haptik
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We're excited to welcome onboard our newest team members who're starting an exciting chapter in their professional journey with us.🚀 We can't wait to see their unique capabilities and fresh perspectives contribute to innovation as we look forward to supporting their growth & building a bright future as a team.🤝 Joel Dsouza Anushka R Maroof Shaikh Harsheet Desai Yash Gaikwad Shubham Pandey Mohit Kyal #JioHaptik #NewJoiners #Employees #AI #Innovation
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Honoured to be recognized as a 'Leader' and 'High-Performer' in the G2 Winter Report. 🎉 Proud to be named 'Momentum Leader' in Bot Platforms, highlighting our pioneering AI solutions for personalized customer journeys. These badges are a testament to the trust and feedback from our amazing customers that drive our innovation. Here's to even greater milestones ahead! #CustomerSuccess #G2WinterReport #G2Report #G2Badges #G2Leader #JioHaptik #AI #2025herewecome
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🎉 2025 - here we come! 🎉 From everyone at Jio Haptik, we wish you a happy and prosperous New Year. Here’s to pushing boundaries, driving innovation, and enhancing customer experiences powered by AI. #Happynewyear #JioHaptik #AI #CustomerExperience #Innovation
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From the recent poll, it's clear that integrating payments into the RCS messaging platform is a game changer for businesses. Key takeaways: 👉 It significantly reduces friction in the buying journey 👉 Helps minimize drop-offs during transactions 👉 Boosts customer experience & satisfaction As we move towards a more seamless, digital-first world, RCS is proving to be a vital tool in enhancing both customer engagement and conversion rates. Discover more about how RCS can transform your business: https://shorturl.at/fmDxT #CustomerExperience #RCS #DigitalTransformation #BusinessInnovation #Payments
RCS Business Messaging is a game-changer for marketers. It includes interactive buttons, rich media, and verified badge for enhanced security & much more! RCS plays a vital role in an omnichannel #marketing strategy, delivering a seamless and cohesive experience that boosts engagement and results. Comment below your thoughts on marketing channels having direct payment gateways. Is it a boon or a bane? Take our poll and join the conversation. (We'll share the poll results next week. Stay tuned!) #RCS #Poll #Commerce #CustomerEngagement
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As we step into 2025, we're proud to reflect on an incredible 2024 at Jio Haptik! From joining the World Economic Forum's AI Governance Alliance to building pioneering AI solutions for leading brands & featuring in 35 major events - it's been a truly amazing year. Here's a quick look at our journey :- https://shorturl.at/Zwuge #YearinReview #JioHaptik #NewYear2025 #AI
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2024 has been the year of AI! Whether it’s the emergence of multimodal AI, or advancements in automation - AI is enhancing business processes and transforming industries at an unprecedented scale. The latest edition of "May AI Have Your Attention?" is a must-read as we round off the year, including:- ✅ AI's greatest hits in 2024 ✅ AI tools that you should definitely give a try (and perhaps, incorporate into your routine too!) ✅ How you can overcome key challenges posed by LLMs Without further ado, let's dive in👇 #Newsletter #MayAIHaveYourAttention #AI #JioHaptik #LLM #AIin2024
May AI Have Your Attention, Please?
Haptik on LinkedIn
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Featuring Melissa Vaz in a heartwarming episode of Haptik Hustlers to wrap up the year on a cheerful note. As she celebrates her 9th year at Jio Haptik, Melissa is one of the longest-serving Haptikans. Her journey is testament to her unwavering passion for growth and learning, and remarkable resilience. And, guess what? Melissa is currently on her maternity break, and we couldn’t be happier for her during this exciting new chapter in her life. Hear from Melissa as she shares her inspiring professional journey, Jio Haptik’s role in shaping her growth, and the thoughtful 'gift' we sent for her little bundle of joy. #Haptik #CompanyCulture #EmployeeEngagement #HaptikHustlers