Professional Outsourcing Magazine has morphed into Intelligent Sourcing, taking the best of the existing magazine with it and expanding into areas better suited to the market as it is now. The backdrop is simple. Professional Outsourcing Magazine has run for seven years now and the market is changing. We’ve changed with it; far from covering outsourcing alone, we’ve covered shared services, captive companies, in-sourcing, offshoring and nearshoring. We’ve covered benefit sourcing, impact sourcing, re-insourcing and throughout, we’ve maintained that any sort of sourcing on principle rather than for pragmatic reasons is ludicrous. It occurs to us that we’ve never been about outsourcing in isolation. So, snappy title though it was, it was time to change. Intelligent Sourcing is the replacement. It still includes the best of our existing content: a regular focus on a particular element of the sourcing industry or two (instead of the regular supplements we’re now focusing on a much larger single issue), our tame sourcing professional remains in place, the editor’s still reading books and top lawyers continue to advise on areas of the business. We’re also starting a regular analyst’s view with media partner the Everest Group, and of course for the moment there’s a regular Brexit column. So, a new title, a new logo, a new look – but it’s a continuation rather than a replacement. We hope you’ll like the results.
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In the latest edition of #TalkingSourcing, our friends at ADEC Innovations explain how – with female-headed households on the rise across sub-Saharan Africa – the Impact Sourcing model provides a unique opportunity to uplift single mothers and their families in the region by creating formal jobs in communities facing limited economic opportunities... #ImpactSourcing #BPO
Always a pleasure to support such a great event and cannot wait to celebrate with you and the winners Intelligent Sourcing Impact Sourcing Alliance Emma Green
A big thank you to Intelligent Sourcing for being an amazing supporter of the European Contact Centre & Customer Service Awards 2024! We truly appreciate your partnership and commitment. #ecccsa
Member Showcase ScaleHub combines the best of human and artificial intelligence to provide highly scalable managed services for data processing, labelling, annotation, and validation. The cloud-based solutions help organizations to close the automation gap in their document processing and enable them to achieve data accuracy levels of 99 to 100 percent – with minimal integration effort, at infinite scale and while meeting regulatory compliance. With an on-demand workforce of more than 2,3 million global crowd contributors supporting more than 160 languages and a fast-growing BPO crowd operating in 28 countries, ScaleHub customers can instantly scale their operations while profiting from 24/7 availability. BPOs and Shared Service Centers can pass these benefits along to their customers in the form of more flexible contracts and rely on a solution that is ISO 27001:2013 certified and both HIPAA and GDPR compliant. https://bit.ly/3NKhb76
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In the latest edition of 'Talking Sourcing', Ritchie Munro, Head of EMEA Sales at Televerde, highlights how – with seemingly endless options in front of today's consumer – the brands that fare best are those that connect on a deeper, emotional level: "Ultimately, emotional connection is what makes customers choose your brand today and remain loyal for years to come. It’s not just a strategy—it’s the foundation of lasting customer relationships that drive success." Read the full piece via the link below... #CustomerLoyalty #CustomerService #CX #Personalization
Member Showcase Redial BPO is a full-service nearshore business processing operations (BPO) company. Redial was founded in 2017 and since then has gained over 300+ seats across our 3 locations in Mexico with 100% cultural alignment. We aim to be the best nearshore call center in the Baja area by offering top-tier services to lower clients’ operations costs. https://bit.ly/3fIWpV9
Member showcase Ascensos is a customer engagement services provider operating an estate of multi-channel contact centres and virtual workers across the UK and Europe. We manage inbound and outbound customer contact, insight and data for national and international retailers across voice, email, live chat, social media and web-based communications. We are an independent, owner-managed business with a pan-European scale and resilience that allows us to compete with the larger, international corporate service providers. https://bit.ly/2PtHEv2
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Creating job possibilities for people from previously underprivileged communities, especially women and young people, is one of the primary challenges facing South Africa. A recent networking event hosted by contact centre group CCI Global in Johannesburg focused on the importance of women in leadership and empowering women in the BPO industry. Angelique Mogotlane explores how women are redefining the future of work in the latest edition of Talking Sourcing... #ImpactSourcing #BPO #FutureofWork #Leadership #Equality
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In the latest edition of 'Talking Sourcing', Mark Hillary 🤖 spotlights ‘The Widening Turn’ by Stephen Loynd, which he describes as '...the Faster for 2024, but with added geopolitics and technology.'
What Is the future for work in a world of uncontrolled war and exponential AI? In his latest blog, Mark Hillary 🤖 talks about the 'The Widening Turn', a recently published book by industry expert and friend to many of us Stephen Loynd and its stance on change and #innovation. William Carson Peter Ryan Jon Yarlett Nathan Muniz Tamara Solomon-Weinstein Loren Moss Traci Freeman (she / her) Mauricio A. Velasquez Jens Butler Andrew Wrobel https://bit.ly/3VIiHu4
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Businesses are waking up to the strategic advantages BPOs offer – access to a global talent pool, enhanced efficiency, and a competitive edge. In the latest edition of 'Talking Sourcing', we examine the future of global BPO trends to see how the industry is evolving and becoming more efficient worldwide. #BPO #Outsourcing #AI #DigitalTransformation