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Essential reading for in-house lawyers 🔥🔥   Legal tech is very much a necessity but understanding the latest trends and benefits is no easy feat. This 'hot off the press' Legal Tech report looks at:   • Market Opportunities: Discover the top tech categories driving growth - eDiscovery, GRC tools and more. • Global Insights: Key insights across the US, Europe, Asia-Pacific, and Africa. • Investment trends: Explore the $2.4 billion funding surge in legal tech. • Use cases: See how in-house teams leverage tools like workflow automation and contract lifecycle management 👉 Download your report here https://lnkd.in/eAqtzmVP   If you're considering tech investment in eDiscovery Tools, Workflow Automation, Legal Front Door, Contract Lifecycle Management (CLM), Enterprise Legal Management (ELM), Governance, Risk & Compliance Tools, Business Partner Screening & Due Diligence, Patent & Portfolio Management Tools, Online Brand Protection & Monitoring Services or Anti-Counterfeiting this is a must read.    You'll be adept in the trends and challenges facing in-house lawyers, be confident in aligning your business development efforts and go-to-market strategies in 2025.   👉 Download your report here https://lnkd.in/eAqtzmVP #legalevents #legaltech #legaltrends #inhouselawyers

Wow, what a night! 🎉💃 🪩 It was amazing to celebrate the incredible work of our CX community at the CX Exchange Awards UK last night! 🌟 Congratulations to all the winners and nominees – your passion and commitment to customer experience are inspiring! Now on to day two of CX UK Exchange! #CXAwards #CXExchange #CX #CustomerExperience 

💫 What a fantastic start we’ve had to the CX UK Exchange this morning with fascinating presentations, think tanks and panel discussions from Aymen Ismail, Nan Russell, James Brindley-Raynes, Fabian Kortekaas, Ruben Bell and Noah Subhrasheel Roychowdhury. So many common themes running through this morning’s sessions, but three key takeaways were: 1. Gathering insights is good, acting on insights is better – Data shows that customers are providing less feedback than before. In part, this is due to customers seeing that organisations are not acting on feedback provided. Not only should companies act on customer feedback to improve business processes, but they should also communicate the changes with customers to show that their voice matters. 2. Getting the basics right can drive customer loyalty – Doing what you say you’ll do is one of the most powerful ways to build trust with your customers. Before you begin thinking about delighting customers with added extras, make sure you’re getting the basics right that your customers really care about like data protection and privacy. 3. Bringing the organisation with you is key to driving innovation in CX – Not only do you need buy-in from senior executives, but you also need to bring the whole business with you for CX initiatives to be successful. Removing silos and encouraging everyone to take accountability and ownership can help make CX a company-wide priority. A big thank you to our chairperson Tyne Mills for helping everything run smoothly! #CXExchange #CX #CXUK #CustomerExperience #Exchange #Conference #Networking #Event  

Mark your calendars! On December 18, we’re releasing our next market study: Enterprise Data Transformation!✨ This comprehensive publication analyzes the approaches Data and Analytics leaders are taking to transform their data infrastructure, integrate GenAI, improve data quality, and achieve AI-readiness. In addition to our own research, the publication features topical articles and interviews with thought leaders and experts discussing how to align data initiatives with business outcomes, demonstrate value, extend governance and data management practices to AI, explore the latest technological advancements, and address the evolving skillset needs for CDOs. 🔔 Sign up now to have the study sent to your inbox as soon as it’s live: https://lnkd.in/g5udE3TC #EDTMS

Exciting news! The CX Exchange is launching a newsletter 📩 Each month we’ll be bringing you news, insights and analysis from across the world of CX, helping you stay up to date with industry trends and deliver the best possible experiences for your customers. ⬇️ Our first edition is out tomorrow! Don’t miss out – subscribe now: https://lnkd.in/e5-c5TJe

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📢 New interview out now! Consumer Duty was introduced by the FCA in July 2023 to elevate consumer protection and outcomes in financial services. For retail financial services organisations, implementing Consumer Duty can often mean significant procedural and cultural transformation. Ahead of the CX BFSI UK Exchange in March next year, we were lucky enough to sit down with Keith Richards, Chief Executive Officer of the Consumer Duty Alliance, to discuss the implementation of Consumer Duty and the impact on customer experiences and outcomes. Download the interview to find out: ✨ How Consumer Duty differs from previous regulatory frameworks ✨ What changes retail financial services firms are making to enhance customer outcomes as a result of Consumer Duty ✨ How to approach the interpretation of regulation and communication with the wider organisation ➡️ Get your copy here: https://lnkd.in/epf-ScVM #CX #CustomerExperience #BFSI #CXBFSI #ConsumerDuty #FCA