Sales and Customer Support leaders know they need to implement AI to stay ahead. But the pain of creating a million different playbooks and integrations (all while getting locked into expensive, annual contracts) can leave you with a lot of wasted time and money, rather than ROI.
Reddy gives your entire organization an AI edge while saving your team 500+ hours on setup. Our plans are priced affordably so that you can get started quickly and use your increased conversion, CSAT, compliance, and ramp-speed to grow with Reddy.
The process is simple: upload your calls, chats, or training materials. Reddy's AI will process your data in five minutes and deliver custom Live Assistants, Training Simulations, and Automated QA. Reddy can work with even just one call recording. As you continue using the AI in more conversations, it automatically learns and optimizes each solution for your business.
"Reddy is my best friend. We set a goal of $1M in bottom-line savings after seeing what their team and AI can do. Reddy has been a game-changer for our talent." - CEO of a 600-agent call center.
Have a call recording to share? Schedule a demo and see your custom AI in action!
Welcome to the CCWomen+ community, Cristina Vala!
We are thrilled to have Cristina from Reddy join our vibrant and growing CCWomen+ network. As we continue to explore our 2024 theme, "Empower, Together" as a collective, we look forward to highlighting your achievements, uplifting your voices, and helping your career dreams come to fruition.
Thank you for being a part of our story; we hope to make a difference in yours.
Are you looking for a tools and resources to help you on with your self-empowerment journey this year? Join our CCWomen+ community here ➡️ https://lnkd.in/ewcy9rXW#CCWomen#CCWomenStrong#CustomerContactWomen#WomeninCX#EmpowerTogether#StrongerTogether#ExistLoudly
Last week our CEO Adam Levin sat down with CX influencer extraordinaire, Justin Robbins, to discuss breaking the cycle of outdated training models in the contact center industry.
🎙 For too long, contact center training has been a chaotic cycle—a hamster wheel that spins but rarely advances. Agents are trained just enough to survive, not to thrive, and both trainers and agents end up burnt out.
💡 In their discussion, they explore how AI-driven simulations are finally enabling contact centers to break free from this cycle. Inspired by real-world learning methods in EdTech, we at Reddy have built a solution that transforms training into a dynamic, ongoing journey, empowering agents with real-time feedback and support.
🤖 AI isn’t replacing the human touch in CX; it’s amplifying it. With Reddy’s continuous learning model, agents gain a “24/7 coach” to help them grow every day, in every interaction. This shift doesn’t just prepare them for calls—it builds a workforce ready to tackle complex challenges with confidence.
If you're ready to turn CX training from survival mode to success mode, tune in to our conversation and discover how AI can take your contact center to the next level.
Check out the full post here: https://lnkd.in/dvijUFQi#CXTraining#AIDrivenSimulations#ContactCenter#CustomerExperience#ContinuousLearning#AIinCX#ReddySolutions#FutureOfWork
Principal Analyst at Metric Sherpa | CX Strategist | Business Advisor
Contact center leaders are often stuck in a loop—rushing agents through training just to say they’ve “completed” it. But is this really setting them up for success?
In my latest blog post, I dive into a conversation with Adam Levin, Reddy's founder, about a game-changing shift in training.
He shares his eye-opening experience from EdTech, where he watched learners scramble to finish courses without actually learning. It’s an issue that’s all too familiar in CX, and it’s time we start asking ourselves some tough questions:
🎙️ "Every single time, it looked exactly the same. How quickly can I scream through this thing to get a badge at the end without gaining any actual skills?"
If we want agents to thrive—not just survive—we need a different approach.
Reddy’s AI-driven simulations are leading the way by focusing on real, hands-on learning that sticks. It’s about moving from checkbox training to true skill-building, creating agents who feel confident and capable on every call.
Curious about what that shift could look like in your organization?
Check out the full post here: https://lnkd.in/dvijUFQi#contactcenter#customerservice#training#learninganddevelopmentMetric Sherpa
Excited to share that Reddy will be exhibiting at Customer Contact Week, the world's largest customer contact event!
We've been blown away by the reception of our launch and are bringing our new team members, Jack Richards, Cristina Vala, and Oliver Stein. Come by our booth (1507) for the most hands-on demo on the floor. We'll show you in real-time how Reddy leverages AI to empower call center agents, turning each interaction into a coaching opportunity.
See you in Vegas!
#CCW#CustomerContactWeek
🎰 Join Reddy at the Call & Contact Center Expo in Las Vegas! 🎰
We're thrilled to announce that Reddy and our founder, Adam Levin, will be exhibiting at the upcoming Call & Contact Center Expo US on April 24 + 25 in Las Vegas!
Stop by our booth to see the most hands-on and custom demo on the floor. With just one call recording, we'll show you in real-time how Reddy leverages AI to empower call center agents, turning each interaction into a coaching opportunity.
This isn't just another tech demo; it's a peek into your team's future, where all your agents perform like all-stars. 🤖✨
See you in Vegas!
#CallandContactCenterExpo#Vegas#CustomerExperience
🌟 Rookies into All-Stars: The Power of Mentorship 🌟
In the business world, just as in the sports world, the journey from rookie to all-star takes time, resilience, and, most importantly, the transformative power of real mentorship. But just like sports, no matter how much potential a rookie shows, they may turn into a bust without the right mentorship and leadership.
Mentors are the unsung heroes behind every success story. They are the navigators who guide us through turbulent waters, the coaches who push us beyond our limits, and the cheerleaders who celebrate our victories, no matter how small.
BUT, and this is a big, big but, this journey isn't always a direct path. For every great workspace with caring and brilliant mentors, there are workspaces that lack constructive feedback, where the only motivator is fear of getting yelled at, places where new hires work, work, and work but never grow, never learn, never evolve into something greater.
We know how much work it can be to lift up the next generation of talent. That’s why Reddy provides the tools necessary to have real, workable feedback—feedback that comes in real time to help new talent grow.
Our Founder, Adam Levin, joined Bruce L Belfiore on BenchmarkPortal LLC's podcast, where they talked about what it means to develop a culture of #LifelongLearning inside contact centers. Bruce has been a leader in this field for decades, and we are so appreciative of the mentorship he shows not just rookie hires but also new startups in the field.
#Mentorship#CareerDevelopment
🚀 A note from our founders, Adam Levin and Jake Duth, on why they started Reddy and what it means to create a more supportive, engaging, and productive workplace of the future!
Make sure you check out the full post to see how we are increasing ramp speed by 100%... while also growing retention by 73% 👀
Founder @ Reddy | Turn Rookies into All-Stars with AI
Everyone knows the feeling of showing up to their first day of work at a new job: a pit of fear in your stomach, a million questions you’re afraid to ask, and a million more questions you don’t even know to ask. All you want to do is get up to speed quickly, but that will take a lot of mentorship and coaching that your manager might not have the time or patience for.
Training doesn’t need to be this way anymore. I recently had the opportunity to answer the question, "Why did you start Reddy?” and figured this was a great opportunity to share more about what Jake Duth and I have been building.
Our entrepreneurial journeys have been anything but conventional. I started as a high schooler trying to turn a buck by orchestrating makeshift parking lots and eventually oversaw multi-million dollar animated film franchises. Nothing has been more impactful to my varied career than hands-on learning and coaching from workplace mentors.
After being given the opportunity to co-found a higher education startup, I had the unique opportunity to witness the in-person user experience of e-training. It turns out that after 30 years of software development, even content from the great minds at Harvard, Yale, Meta, and IBM... kind of stinks! Learners click through every lesson as fast as they can, take every quiz as fast as they can - it didn’t match the skill development afforded to me in my real-world education.
Many businesses function the same way. The CEOs I have met with are just as guilty as the college students of having skipped through the latest online training course assigned to them. Unsurprisingly, new hires who just showed up for their first day of work are also not gaining value from these systems, especially in high-turnover roles such as sales and support.
Reddy is our answer to this challenge. We “turn rookies into all-stars” with our AI platform that personalizes training content, providing new hires with instant, actionable feedback and coaching. This approach accelerates the learning curve and significantly boosts engagement - and we've been blown away by the results.
Our first customers have increased their ramp speed by 100%. What we initially created as a tool to speed up training wound up making workers happier: their 60-day retention has increased by 73%. Both of these numbers are unheard of in our world. Reddy doesn’t just make onboarding easier; it makes onboarding less frequent, which means the highest-quality workers stick around and can take more pride in their success.
Starting Reddy was a leap of faith, fueled by our deep-seated belief in the transformative power of technology in education and training. Our platform is not about replacing humans with AI, it's about empowering humans to reach their full potential; it's about reshaping the future of work, where AI and human collaboration create a more supportive, engaging, and productive workplace for everyone.
#SalesTraining#FutureOfWork#AI#Entrepreneurship
