Sercante

Sercante

Business Consulting and Services

Atlanta, Georgia 6,513 followers

Sercante | A Trilliad Company. Seamless experiences. Real connections. Meaningful outcomes.

About us

Sercante | A Trilliad Company. We use Salesforce to create seamless digital experiences with radical impact. Sercante is a Summit-level Salesforce consulting partner that connects customer experience strategies to the technology tools that power them. The founding team joined forces in 2017 to find friction-free paths forward for growth-minded teams that want to realize meaningful impact. Today, it’s the third-largest woman-owned Salesforce SI consulting partner touching every aspect of multi-cloud digital engagement. With consultants living across 10 time zones, the team supports small and mid-size companies along with enterprises that span industries around the world. Our vision is a tech-driven future where real connections thrive.

Industry
Business Consulting and Services
Company size
51-200 employees
Headquarters
Atlanta, Georgia
Type
Privately Held
Founded
2017
Specialties
Strategy, Implementations & Migrations, Design & Architecture, Reporting & Analytics, Managed Services, Custom Integrations, Marketing & Creative Services, Account Audits, Salesforce CRM, Marketing Cloud, Data Cloud, Nonprofits, and Higher Education

Locations

Employees at Sercante

Updates

  • One of the first steps to maximizing AI-powered solutions for your team is to identify your use cases. To help you get started, here are some common use cases for Salesforce’s AI-powered solution, Agentforce: • Streamline order management • Make appointment scheduling seamless • Fast-track answering FAQs • Provide personalized product recommendations • Expedite the sales process • Simplify analyzing customer feedback The goal is to accelerate meaningful impact. To get more out of your technology so you can optimize processes, be more efficient, and create better customer experiences. Learn more about Agentforce, what it can do for your business, and how to get started using the link below. https://lnkd.in/e2wz9cmP #salesforce #agentforce #ai

  • If you are looking to dive further into the Marketing Cloud Growth Edition platform, check out Mike Morris' article on The Spot to learn how to build a Message Series Flow. Get a step-by-step walkthrough with screenshots on how to: • Start with the campaign • Access the pre-built flow • Customize your flow • Set the schedule • Select the segment • Integrate SMS messaging 𝗟𝗲𝗮𝗻𝗶𝗻𝗴 𝗶𝗻𝘁𝗼 𝘁𝗵𝗲 𝗮𝘂𝘁𝗼𝗺𝗮𝘁𝗶𝗼𝗻 𝗮𝗻𝗱 𝗽𝗲𝗿𝘀𝗼𝗻𝗮𝗹𝗶𝘇𝗮𝘁𝗶𝗼𝗻 features your technology has enables you to 𝗯𝗲 𝗺𝗼𝗿𝗲 𝗲𝗳𝗳𝗶𝗰𝗶𝗲𝗻𝘁 𝗮𝘁 𝘄𝗵𝗮𝘁 𝘆𝗼𝘂 𝗱𝗼 and 𝗰𝗿𝗲𝗮𝘁𝗲 𝘀𝗲𝗮𝗺𝗹𝗲𝘀𝘀 𝗲𝘅𝗽𝗲𝗿𝗶𝗲𝗻𝗰𝗲𝘀 for your audience that result in meaningful connections and 𝗱𝗲𝗲𝗽𝗲𝗿 𝗿𝗲𝗹𝗮𝘁𝗶𝗼𝗻𝘀𝗵𝗶𝗽𝘀. Check out our Bootcamp starting on February 25 to dive deeper into the Marketing Cloud Growth Edition platform. Learn more here: https://lnkd.in/eXpQcZ4k

    • A screenshot of a message series flow being built in Marketing Cloud Growth Edition.
  • A big shout-out to Andrea M. Tarrell and Heather Rinke for sharing their insights at Agentforce World Tour Atlanta yesterday, Get Started with Agentforce: 5 Things You Should Try, and thank you to everyone who attended! #agentforcetour It is thrilling to see everything that is happening with the latest product innovations and how sales, marketing, and customer success teams are using the power of AI and data to create tailored experiences like never before for their customers. To learn more about Agentforce and how it can accelerate customer impact for your business, join us for a free workshop on January 9. Learn more using the link below in the comments.👇 #salesforce #ai

    • Heather Rinke (right) speaking next to Andrea Tarrell (left) during their session, Get Started with Agentforce at Agentforce World Tour Atlanta.
    • Andrea Tarrell (left) speaking next to Heather Rinke (right) during their session, Get Started with Agentforce at Agentforce World Tour Atlanta.
    • Heather Rinke (left) and Danielle Block (right) at Agentforce World Tour Atlanta.
  • The top 6 takeaways to expect when you join our workshop on January 9, Empowering Customer Success with Agentforce & Data Cloud 👇 Get inspired with new ideas and solutions to streamline customer success and create meaningful, 1:1 tailored experiences at scale using the power of data and AI. 🤓 Learn from certified experts. 🧠 Engage in interactive and guided hands-on exercises. 💡 Gain insights from live Q&A. Sign up here: https://lnkd.in/drkc-XgZ #salesforce #agentforce #ai

  • 🚀 𝗝𝗮𝗻𝘂𝗮𝗿𝘆 𝟵 𝗹 𝗙𝗿𝗲𝗲 𝗪𝗼𝗿𝗸𝘀𝗵𝗼𝗽: Learn how to apply Salesforce's AI-powered tools, Agentforce and Data Cloud, to your organization to increase efficiency and accelerate customer impact. Join this hands-on, expert-led workshop to: ✅ Envision the impact of AI-powered tools when applied to your business ✅ Design personalized, data-driven journeys with Agentforce ✅ Experience these tools LIVE through demos and exercises A top trend predicted for 2025: The use of AI to elevate customer experiences. Understand how to maximize Salesforce AI for your business to keep pace with the market—while gaining your competitive edge. Start mastering AI tools that drive results. Sign Up for Free: https://lnkd.in/eHJMqKXE

    • Virtual Workshop
Get Hands-On with Salesforce Agentforce and Data Cloud

Empowering Customer Success with Agentforce and Data Cloud

Thursday, January 9, 2025
12:00 - 1:30 pm ET
  • 5 things you'll learn when you take our B2B Marketing Analytics workshop on February 10.👇 🐦 Sign up early and take advantage of early-bird pricing. • Learn from a certified instructor. • Gain insights from live discussions and Q&A. • Be able to showcase the full impact of your campaigns. Optimize your reporting for 2025 and power smarter data-driven decisions to reach your growth goals. 🚀 Learn more and sign up here: https://lnkd.in/e7JTiSMV #salesforce #b2bma #analytics #training

  • To get the most value out of the AI-powered solutions you deploy, start with defining the right use cases and metrics for tracking success. Salesforce Product Director at Sercante, Heather Rinke, highlighted the importance of this in her recent blog on The Spot, 5 Tips to Get Started with Agentforce. The article reviews all five tips she shared during her MarDreamin’ session and includes screenshots of the Agentforce platform. Check it out using the link below. https://lnkd.in/eu6HxHY2 #salesforce #agentforce #ai

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