It’s time to boost your contact center automation and #CX! Our AI-powered virtual agents understand complex dialogue, communicate at the speed of conversation, and assist customers like your best live agents. But to achieve this, Intelligent Virtual Agents need– well– intelligence that comes from data. 🔥 Best Practice #3: AI without data is like a race car without fuel. Discover why data is the lifeblood of your AI success: https://hubs.li/Q031cnrW0 Stay tuned for more tips! 💡
SmartAction by Capacity
Software Development
Fort Worth, TX 4,824 followers
AI with a Human Touch
About us
As a trailblazer in AI since 2002, SmartAction by Capacity transforms contact centers with AI-powered virtual agents over voice, chat, and SMS. Recognized as the "Top-Rated Virtual Customer Assistant Solution" by Gartner Peer Insights and hailed as "The Leader in AI-enhanced Self-Service" by Frost & Sullivan, SmartAction doesn't just offer a product, but a true partnership in taking your CX to the next level. Join the 100+ global brands revolutionizing their contact center -- get a demo today. #AIWithAHumanTouch
- Website
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https://smartaction.ai
External link for SmartAction by Capacity
- Industry
- Software Development
- Company size
- 51-200 employees
- Headquarters
- Fort Worth, TX
- Type
- Privately Held
- Founded
- 2002
- Specialties
- Interactive Voice Recognition, Contact Centers, Customer Experience, Chatbot, conversational IVR, voice bot, omnichannel self-service, and Voice Automation
Products
![Click here to view NOVA]()
NOVA
Intelligent Virtual Assistant (IVA) Software
SmartAction's Intelligent Virtual Agent empowers your customers with 24/7 access to customer service via voice, chat, and SMS. Say "Goodbye" to long wait times and phone trees, and "Hello" to effortless customer service that's on par with a live agent!
Locations
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Primary
Get directions
777 Taylor Street
Fort Worth, TX 76102, US
Employees at SmartAction by Capacity
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Jeb Spencer
Co-Founder and Managing Partner- TVC Capital, Co-Founder and CEO- Southport Acquisition Corp (NYSE:PORT)
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Suzy Saddik
Senior People Operations & Talent Manager
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Shane McGarry, Ph.D.
Data Scientist | Research Scientist | Data Leader
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Julia Thayer
VP of Product at SmartAction
Updates
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Are you up to date with the lastest AI lingo? 👀 Understanding terms like #TextToSpeech, #NaturalLanguageUnderstanding, and #MachineLearning is essential for unlocking the potential of conversational AI in contact centers. Check out our AI glossary to get familiar with the essential terms that will guide your AI journey. Learn more here 📖 https://hubs.li/Q031cpj80
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🚀 New week, new AI tip to boost your contact center automation and #CX! One key challenge in conversational AI is deciding what to automate and what to transfer to live agents. Many projects fail because this balance is misunderstood. That’s why SmartAction CX designers focus on setting up the right “guardrails”– knowing AI’s capabilities and maintaining a seamless customer experience. 🔥 Best Practice #2: Virtual agents need “guardrails”. Curious about what this means and how to get it right? Read more here: https://hubs.li/Q031ckFl0 Stay tuned for more! 💡
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It's #TestimonialTuesday! Here's what our long-term partners J&B Medical have to say about working with us! 🌟 Ready to take your customer experience to the next level? Book a FREE demo today: https://hubs.li/Q030XG-H0
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🌟 Customers are shifting towards speech-driven self-service– are you ready to meet them there? Advances in #conversationalAI and cloud integration have made virtual agents more powerful than ever. But to use them successfully, we need to know how to deploy them effectively. Introducing our “5 Best Practices for AI Self-Service Without Compromise” series! In the following weeks, we’ll share our best tips to help you automate your contact center and elevate your #CX with AI. 🔥 Best Practice #1: Identify the perfect call types & chats for AI-powered virtual agents. Want to dive deeper? Check out the full post on our website: https://hubs.li/Q031ck9G0 Stay tuned for more insights every week! 💡
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Happy Holidays from all of us to you! 🎄 Thank you for being a part of our journey this year– here’s to a wonderful new year ahead with Capacity!
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Here's what Telarus had to say about working with us! 🌟 Are you ready to improve you customer experience? Book a FREE demo here: https://hubs.li/Q02_c2lS0
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We are so proud to be a part of Capacity and can’t wait to see what 2025 has in store for us! 💫
Our 2024 wasn't really about us—it was about you. ⭐ This year, our customers: 🚀 Deflected 2.1 million tickets and emails 🚀 Delivered 172,000 social posts 🚀 Executed 3 million workflows & automations 🚀 Sent 250 million SMS messages 🚀 Indexed 1.9 million files 🚀 Analyzed 14.5 billion (🤯) calls Together, with the help of #AI, we've achieved so much—and next year, we'll achieve even more. 🎉 Thank you for the opportunity to help YOU do your best work!
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Kickstart your AI journey with our free AI Starter Kit! 🤖 Whether you’re new to AI or looking to level up, our kit equips you with essential tools and insights to make informed decisions. From AI basics to vendor evaluation—it's everything you need to drive your business forward. Download your kit today! 👉 https://hubs.li/Q02_c9gF0 Here's what you'll get: 🔤 Conversational AI Glossary (GUIDE) 🧠 Generative AI vs Conversational AI Explained (GUIDE) 📝 Which AI is Right for My Business? (QUIZ) 📊 Top 15 Contact Center AI KPIs to Track (GUIDE) ☑️ AI Readiness Tool (WORKSHEET) 📱 Top 4 Call Types to Automate (GUIDE) 📋 Vendor Scorecard (WORKSHEET)
AI Starter Kit | SmartAction
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A human-centric approach to virtual agents can transform customer satisfaction. Here are 3 key things to consider when designing your call flow: 🗣️Use a warm, natural voice – A friendly tone makes customers feel valued. Keep it warm, professional, and tailored to your audience. 👥 Leverage personalization – Use your CRM to address customers by name and anticipate their needs. AI can add another layer by identifying their reason for calling: “Hi Mike, I see you’re looking for information about…” 🫂 Show empathy – For frustrated callers, a simple “I’m sorry you’re having trouble” or “I know this is frustrating, let me help” can turn the experience around. Want to learn more about how to bring a human touch to your virtual agents? 👉https://hubs.li/Q02-44-30
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