SSON

📰 Our weekly Shared Services newsletter is out! Dive into how #AI is shaping finance, what innovations are taking place in the #HR space and the opportunities #AgenticAI offers. Read on to find out more and discover some of our latest content and upcoming webinars...

Everyone loves a good Cyber Week deal, and we’ve got one you won’t want to miss! 🚨 For a limited time, grab your Main Conference Pass to Shared Services & Outsourcing Week (SSOW) 2025, happening March 24–27 in Orlando, for just $999 (Workshops not included). Here’s what your Main Conference Pass includes: 💠Inspiring keynotes from leaders at Xerox, Walmart, Nokia, and more 💠Access to all MC sessions, networking breaks and evening receptions 💠Entry to the Innovation Hub and on-site tech demonstrations 💠Peer-to-peer connections with your next 1000 best industry friends This deal ends Friday, December 6th at 5 PM ET, so don’t miss your chance to snag these savings for #SSOWeek! Book online now to claim your Cyber Week deal. 👉 https://loom.ly/BCw3IQw

🌟 Join us TOMORROW for our HR Transformation & Automation Virtual Summit! Industry leaders will share their expertise and insights on how technology, process transformation and workforce analytics can enhance your HR shared services, freeing up capacity and boosting effectiveness. Uncover award winning stories of HR Transformation, real case-studies of Generative AI implementation and tips to meet your skills gaps. Featured speakers include: 🎤 Peter Saunders, Director of People Services at Rolls-Royce 🎤 Cristopher Taylor, Senior Global Human Resources - Operational Excellence Leader at PayPal 🎤 Tim Young, SVP HR Operations at Pearson 🎤 Barbara Hodge, Principal Analyst & Global Digital Editor at SSON Research & Analytics 🎤 Aranzazu L., Head of Operations HR Service Delivery at Lufthansa Group Business Services Don't miss this exclusive opportunity to learn from the best and gain unbiased, impartial advice from industry leaders. Save your spot now! 🚀 🔗Join us tomorrow and claim your complimentary ticket here: https://bit.ly/48uPXLa #HR #HRTransformation #EmployeeExperience #GenerativeAI

🚀 The Future of Process Mining: Object-Centric Innovation 🔍 At the SSON Process Mining Summit, Professor Wil Van Der Aalst explored Object-Centric Process Mining (OCPM)—a significant advancement over case-centric models. Key Takeaways: 1️⃣ OCPM analyzes interconnected data, uncovering hidden process insights. 2️⃣ It improves transparency with 3-D visualizations and actionable insights. 3️⃣ Untangles data variants to identify bottlenecks and drive process improvement. Watch the session on-demand session here: https://bit.ly/3AZ9CXk #ProcessMining #OCPM #Innovation #SSON #BusinessTransformationhttps

💡 5 Key Innovations from SSOW London 2024 💡 At SSOW London, we explored groundbreaking innovations shaping the future of business. Here are 5 game-changing ideas that stood out: 1️⃣ AI & Generative AI Integration: AI’s evolving role, from traditional tools to Generative AI, is transforming how businesses interact with data, particularly in finance. 2️⃣ Passion & Team Balance: Fostering team collaboration and career growth helps maintain passion and innovation. Trust and creative freedom are key! 3️⃣ Smaller BPO Providers: Smaller BPOs are becoming powerful assets, offering agility and horizontal capabilities, unlike their larger counterparts. 4️⃣ Behavioral Psychology in Process Design: Collaborating with behavioral psychologists to better understand stakeholders drives sustainable organizational improvements. 5️⃣ Diversity & Inclusion as Innovation Drivers: Embracing diversity, especially in leadership, fosters a forward-thinking, inclusive workplace that drives innovation. Looking to learn more from industry leaders? Read more here: https://bit.ly/3Z6O6b9 #BusinessInnovation #AI #DiversityAndInclusion #BPO #Leadership #EmployeeEngagement #SSOW2024

🍁 Happy Thanksgiving from all of us at SSON 🍁 Today, we’re reminded of the power of connection, collaboration, and community. Whether you’re at the heart of shared services, #GBS, or any industry that brings people together, we’re grateful for the opportunity to support your journey. Thank you for being part of our growing network, for sharing your insights, and for inspiring innovation year-round. Wishing you and your loved ones a holiday filled with gratitude, joy, and plenty of pie! 🥧

🚀  Unlock the future of customer experience with our latest report! Discover how leading brands are leveraging AI to revolutionize customer feedback and loyalty. Sony Electronics achieved a 22.5x increase in feedback response rates, while Carnival UK (P&O Cruises & Cunard) captured over 1.2 million customer interactions annually, transforming their understanding of customer expectations and refining their offerings. Our latest report with NICE uncovers: 💡 Proven strategies to create ROI from AI-powered #customerexperience investments 💡 How to deliver seamless, connected customer journeys with #AI 💡 4 practical steps to get started with #CX transformation 💡 Tips for securing stakeholder buy-in and evaluating the best tools Take your customer experience from omni-channel to 360-degree with actionable insights, expert advice, and real-world case studies. 📊 Don’t miss out - download your copy here: https://bit.ly/4i3nPDe

🌟 Key Insights from the Top 20 Most Admired GBS 🌟 At SSOW London 2024, we gained valuable insights from top performers like Tesco and Takeda Business Solutions. Here are the 3 key takeaways from the panel discussion: 1️⃣ Managing Attrition: Focus on improving Employee Value Proposition (EVP) and nurturing diverse skill sets for talent retention. 2️⃣ Automation & Cost Savings: Cost savings often reinvested into automation tools; resource management teams can help identify inefficiencies for greater impact. 3️⃣ Talent Management: Continuous learning and open feedback channels foster a positive work environment and strengthen employee engagement. Looking to dive deeper? Check out our article here: https://bit.ly/3AM6VZi #GBS #TalentManagement #Automation #EmployeeEngagement #SharedServices #BusinessInnovation

Celebrate Empowerment at SSOWomen's Day — March 24th at #SSOWeek! Join us to connect with a dynamic community of women and their allies in shared services. 💪 Here’s what's on the agenda: ✔ Break down gender barriers ✔Build unshakable career resilience ✔Team up with allies to create more inclusive workplaces And the best part? You’ll hear from visionary leaders like Shilinda Johnson, MPA, Mercedes Sullivan, Kirti Talwar, CPA, Kenneth Newton, Ashlie Crosby, CPA, and Mari Hern. This is YOUR chance to make an impact and grow with a powerful, diverse community. What are you waiting for? Click here to learn more! 👉 https://lnkd.in/d2SGN3hQ

🚀 AI Agents, Agentic AI, & Intelligent Automation 🤖 AI Agents and Agentic AI are revolutionizing Intelligent Automation, enhancing efficiency and autonomy in business processes. The future is now—are we ready for the shift to autonomous systems? Read Ramnath Natarajan's article—A Personal Perspective on AI Agents, Agentic AI, and Intelligent Automation here for more https://bit.ly/496qyYE #AI #Automation #Innovation #AgenticAI