Support EXP

Happy Thanksgiving from all of us at Support EXP! We hope you take time during this season of gratitude to celebrate the connections and achievements that make life so rewarding. May your Thanksgiving be filled with joy, warmth, and comfort.

If not done properly, your efforts to collect employee feedback can backfire - harming your workplace culture rather than giving you meaningful insight into how to improve it. Find out more in our Elevating Culture webinar: https://lnkd.in/evBMMzct

Are you keeping up with your customers? For customer surveys to be valuable, they need to provide continuous, real-time data and -- more importantly -- actionable insights about the customer experience. Get moving at the speed of CX: https://lnkd.in/ejKNN9K9

How can asking employees how they feel and collecting internal data go wrong? We all hear it’s important to pulse check but we miss the mark when surveys: - Don’t lead to action - Are intrusive - Ask irrelevant questions - Lead to retaliation Here’s how to do it right: https://lnkd.in/eVd4ECid

You want an emergent team - one that is highly adaptive, continuously evolving and shifts dynamically based on the needs of the organization and the members/customers you serve.    Does that sound like the people you lead? We can provide internal measurement and coaching solutions to ensure your teams are developing in this way. Learn more: https://lnkd.in/em_ga5s8

There’s often a disconnect between how leaders and employees view engagement. Leaders tend to look at productivity and performance. Employees have a much more personal view guided by day-to-day interactions, sense of purpose and team dynamics. Our internal culture measurement solutions can help you get these groups connected back together. Learn more: https://lnkd.in/eVd4ECid

Is your internal culture aligned with what your members/customers need and want? Internal culture can't be independent of the work you're doing to meet their needs.    Monitoring internal culture is equally important. Check out our internal service measurement tools that align to our member/customer-facing tools: https://lnkd.in/eVd4ECid

An annual employee survey is an outdated way to stay on top of how things are going with your internal culture. It's a lagging indicator and doesn't give you the opportunity to react until it's possibly too late. We offer solutions for a scaleable, meaningful and actionable way of listening to your employees. Learn more: https://lnkd.in/eVd4ECid

How well are your team members serving each other? Before you can provide meaningful services to your members/customers, your internal teams need to be supporting an engaging and productive culture. Our recent Elevating Culture webinar covered why internal culture is the first building block to organizational success. Learn more about our internal-focused services: https://lnkd.in/eVd4ECid

There's still time to join us for our Elevating Culture webinar! We'll cover the key actions to boost engagement, and ultimately performance, in your financial institution. Join us tomorrow, Wednesday October 30: https://lnkd.in/efX2MWpg