Southwest Parking & Transportation Association (SWPTA)

Good afternoon Parking and Transportation professionals. Welcome back to "Here's Your SWPTAstic Parking Sign" Google edition! How many time have you come to a dead end and could see your final destination just across a field? Share your experiences, we would love to hear them! Also do not forget to register for the Mid Year Conference as it is just around the corner (no Google drama here)! Log in now at https://lnkd.in/g9tzSuK #NPA #IPMI #swpta2025 #Parking #transportation #swptarideordie #transportationindustry #ParkingIndustry #mobility #parkingleadership #weareparking #parkingsolutionsions #swptasponsors #swptastic #parktastic #SWPTAgotsCAPP #wannaswpta #joinswpta #parktastic #swptamembership #womeninparking #weloveoursponsors Brandy Stanley, MBA, CAPP Julie Dixon Yael Oved Donna King, CAPP, Andy Cushman Andrew Vidor Tony Valadez, MBA Kenzie Coulson Jim DuFon Poppy Guloien Cindy Campbell Peter MacDonald Marjorie Jones Tobias Marx Nick Nicholas Joni Eros Todd Tucker, JD, DBA, CAPP, CPP Yvette Neville Channa P. Julianne Wilhelm Sandy Ziegler, CAPP

Calling all Parking and Transportation Professionals! Need CAPP points? SWPTA has you covered. “This Training can offer 12 Certification Points towards the recertification of the PECP™ and towards the CAPP application and recertification up to the maximum permitted.” Register now for this amazing opportunity at https://lnkd.in/dh6hJtn See you in Tempe April 30th -May 1st, 2025. #NPA #IPMI #swpta2025 #Parking #transportation #swptarideordie #transportationindustry #ParkingIndustry #mobility #parkingleadership #weareparking #parkingsolutionsions #swptasponsors #swptastic #parktastic #SWPTAgotsCAPP #wannaswpta #joinswpta #parktastic #swptamembership #womeninparking #weloveoursponsors Brandy Stanley, MBA, CAPP Julie Dixon Yael Oved Donna King, CAPP, Andy Cushman Andrew Vidor Tony Valadez, MBA Kenzie Coulson Jim DuFon Poppy Guloien Cindy Campbell Peter MacDonald Marjorie Jones Tobias Marx Nick Nicholas Joni Eros Todd Tucker, JD, DBA, CAPP, CPP Yvette Neville Channa P. Julianne Wilhelm Sandy Ziegler, CAPP

Yosa loves parking! Plus, Southwest Parking & Transportation Association (SWPTA) orange looks good on her. She's ready for her parking management duties (best toy ever). Special thanks to SBPD Captain Nick Nicholas for sharing our favorite parking dog. We are so lucky at Southern California events because Yosa gets to attend. She is definitely the star wherever she goes. This an industry challenge, post your favorite pet/parking photo with the hashtag #SWPTAdogs #SWPTApet #PetsandParking #SWPTA2025 #WeLoveYosa

Calling all Parking and Transportation Professionals... It is almost time for SWPTA's Mid-Year Conference. Registration is now open so REGISTER NOW at https://lnkd.in/g9tzSuK as seats are limited and filling fast so don't forget to book your room now! We have #SWPTAstic speakers and Frontline Training you will not want to miss. Featured in this post are two of our speakers Captain Nick Nicholas and Commander Caleb Davis. This training is critical for those often overlooked but essential roles. Equip yourself with the knowledge to stay safe, effective, and resilient. Don’t miss the opportunity to gain tools which will make a difference in your day-to-day duties. See you in Tempe April 30 -May 1, 2025. #NPA #IPMI #swpta2025 #Parking #transportation #swptarideordie #transportationindustry #ParkingIndustry #mobility #parkingleadership #weareparking #parkingsolutionsions #swptasponsors #swptastic #parktastic #wannaswpta #joinswpta #parktastic #swptamembership #womeninparking #weloveoursponsors #swptacares Brandy Stanley, MBA, CAPP Julie Dixon Yael Oved Donna King, CAPP, Andy Cushman Andrew Vidor Tony Valadez, MBA Kenzie Coulson Jim DuFon Poppy Guloien Cindy Campbell Peter MacDonald Marjorie Jones Tobias Marx Nick Nicholas Joni Eros Todd Tucker, JD, DBA, CAPP, CPP Yvette Neville Channa P. Julianne Wilhelm Sandy Ziegler, CAPP

🚨 Registration is OPEN for SWPTA’s Mid-Year Frontline Training! 🚨 📅 April 30 – May 1, 2025 📍 Tempe, Arizona This two-day training is designed for parking and transportation professionals looking to sharpen their skills in: ✔ De-escalation Techniques ✔ Community Relations ✔ Wellness & Resilience ✔ Situational Awareness & Officer Safety We’re excited to welcome Captain Nick Nicholas and Commander Caleb Davis as featured speakers! Don’t miss this opportunity to gain valuable insights and practical tools from industry experts. 🔗 Register now! https://lnkd.in/ertJH4Cn #SWPTA #FrontLineTraining #ParkingSafety #ProfessionalDevelopment Brandy Stanley, MBA, CAPP, Julie Dixon, Yael Oved, Donna King, CAPP, Andy Cushman, Andrew Vidor, Tony Valadez, MBA, Kenzie Coulson, Jim DuFon, Poppy Guloien, Cindy Campbell, Peter MacDonald, Marjorie Jones, Tobias M., Nick Nicholas, Joni Eros, Todd Tucker, JD, DBA, CAPP, CPP, Yvette Neville, Channa P., Julianne Wilhelm, Sandy Ziegler, CAPP

Good morning Parking and Transportation industry! Hope you have had a #PARKtastic first month of 2025. We have a great SWPTA blog written by board member Peter MacDonald of Dixon Resources Unlimited, Jitters Are Momentary check it out below! Whether it's the first the day of school, moving to a new location or starting a new job, first day jitters are undeniable. There is nothing quite like the feeling of walking in the door for the first time, or as is so often the case now, logging into the first video conference. In 2024, after almost eight years with my previous employer, I decided it was time for a new challenge. While I had no specific reason to leave, it was as they say, just time. Walking out the door for the last time from a place with people I truly enjoy was so much more difficult than running out of a place you might detest.  I have chosen a new work home (or it chose me) with folks I appreciate in an environment I will thrive. I consider myself lucky, but also recognize the many years of hard work, engagement, and travel that brought me down this path. I owe so much to an ‘off the beaten path’ industry that has become a real powerhouse. And after 20 years, I don’t regret a thing. So, I took a leap, trusting in my gut, while always looking forward but never forgetting the past. What is amazing is how quickly we both forget, and then remember, what it is like to drink from a fire hose. But what is important is the support and encouragement one will receive from across the industry. For that, I wish to thank several people who started as colleagues and turned into friends. And to any naysayers, in the words of a particular green witch, you can’t pull me down. The jitters will last momentarily, but the memories will last forever. Want to see more of our #SWPTAstic Blogs? Check out our monthly Blogs on the SWPTA website at https://lnkd.in/dh6hJtn #swptacares #NPA #IPMI #swpta2024 #Parking #transportation #swptarideordie #transportationindustry #ParkingIndustry #mobility #parkingleadership #weareparking #parkingsolutions #swptasponsors #swptastic #wannaswpta #joinswpta #parktastic #swptamembership #womeninparking #weloveoursponsors Brandy Stanley, MBA, CAPP Julie Dixon Yael Oved Donna King, CAPP, Andy Cushman Andrew Vidor Tony Valadez, MBA Kenzie Coulson Jim DuFon Poppy Guloien Cindy Campbell Peter MacDonald Marjorie Jones Tobias Marx Nick Nicholas Joni Eros Todd Tucker, JD, DBA, CAPP, CPP Yvette Neville Channa P. Julianne Wilhelm Sandy Ziegler, CAPP

It is time to REGISTER for the PARKtastic SWPTA Mid-Year Training April 30- May 1, 2025 at ASU Tempe Arizona. Frontline enforcement personnel play a crucial role in keeping our communities orderly and safe, yet discussions around officer safety for frontline roles are often neglected. This essential training, Frontline Enforcement Safety & Other Important Considerations, addresses the overlooked need for safety strategies specifically designed for those on the front lines. Many in these roles have never been equipped with tools for situational awareness, de-escalation techniques, and personal wellness — until now. REGISTRATION IS OPEN go to https://lnkd.in/g9tzSuK and reserve your seat today! #swptacares #NPA #IPMI #swpta2024 #Parking #transportation #swptarideordie #transportationindustry #ParkingIndustry #mobility #parkingleadership #weareparking #parkingsolutions #swptasponsors #swptastic #wannaswpta #joinswpta #parktastic #swptamembership #womeninparking #weloveoursponsors Brandy Stanley, MBA, CAPP Julie Dixon Yael Oved Donna King, CAPP, Andy Cushman Andrew Vidor Tony Valadez, MBA Kenzie Coulson Jim DuFon Poppy Guloien Cindy Campbell Peter MacDonald Marjorie Jones Tobias Marx Nick Nicholas Joni Eros Todd Tucker, JD, DBA, CAPP, CPP Yvette Neville Channa P. Julianne Wilhelm Sandy Ziegler, CAPP

Check out all the SWPTAstic blogs at https://lnkd.in/dh6hJtn Here is one from Marjorie Jones, TEZ on Customer Service vs Customer Experiences: What’s the Difference? In the parking industry we are tasked with providing two key elements for parkers: customer service and customer experiences. Both elements are important, but they address different pieces of the customer's parking experience and how they get to their destination. While these two topics may sound very similar, it’s important that we understand their distinct differences as well to create a seamless and pleasant parking journey for all users from on-street to surface lots to parking structures. Customer Service in Parking- Customer service in the parking industry references the interactions between the customer and the parking facility or operation staff. It can also include some of the automated technology systems that the customers engage with including mobile payment applications, parking meters, or PARCS equipment. Basically, any touchpoint where the customer is assisted during their parking event. Successful customer service involves helping to resolve issues, answer questions, and providing help to make sure the customer’s needs are met. Assistance and Support: Make sure that there is always a person available Problem Resolution: Quickly responding to and solving (as much as possible) Communication: Facilitating clear and accurate information Personal Interaction: Providing friendly, knowledgeable, and trained staff Customer Experience in Parking Customer experiences encompass the entirety of the parking experience from beginning to end and throughout the course of their stay. It considers the ease of locating and getting to the parking area / space, the accessibility of payment options, the sense of safety and security, a diverse range of technology options, and so on. Ease of Use: Ensuring that the parking experience is intuitive and hassle-free Environment: Offering a clean, safe, and aesthetically pleasing environment Technology Integration: Utilizing advanced technologies such as mobile apps, automated entry and exit systems, and real-time space availability Feedback and Improvement: Actively seeking customer feedback Training and Empowerment: Provide consistent and specific training Consistency: Maintain a consistent level of service across all touchpoints. Proactive Engagement: Anticipate customer needs and address them In the parking industry, both customer service and customer experience are vital to ensuring customer satisfaction. While customer service focuses on immediate interactions and problem-solving, customer experience encompasses the entire journey, from ease of use to environmental factors. For the full Blog article go to our website and read this and many other awesome parking submissions by our PARKtastic membership!

As we travel into the New Year and embrace 2025 we look back at another amazing year for Southwest Parking and Transportation Association. We want to thank all of our members and our volunteers who have made SWPTA so amazing over the past decades. We cherish the new friendships made, relationships built, and our new Board of Director members and the future looks bright. We want to congratulate our new Executive Board President Andy Cushman #lazparking We are looking forward to great things from this team of volunteers and all of our new and returning directors and committee chairs! Congratulations to you all, you are all simply #parktastic ! Not a member yet? Join us now at https://lnkd.in/dh6hJtn #greatgingerbreadbuild #swptacares #NPA #IPMI #swpta2024 #Parkingg #Transportation #swptarideordie #transportationindustry #ParkingIndustry #mobility #parkingleadership #weareparking #parkingsolutions #swptasponsors #swptastic #wannaswpta #joinswpta #parktastic #swptamembership #womeninparking Brandy Stanley, MBA, CAPP Julie Dixon Yael Oved Donna King, CAPP, Andy Cushman Andrew Vidor Tony Valadez, MBA Kenzie Coulson Jim DuFon Poppy Guloien Cindy Campbell Peter MacDonald Marjorie Jones Tobias Marx Nick Nicholas Joni Eros Todd Tucker, JD, DBA, CAPP, CPP Yvette Neville Channa P. Julianne Wilhelm Sandy Ziegler, CAPP

Wishing each and everyone of our members, industry family and you and yours, a very happy holiday season, Cheers to an even better 2025! #Parking #swpta2024 #ParkingIndustry#transportation #swptarideordie #swptamembership #swptacares #IPMI #NPA #pieexpo #mobility #womeninparking #swptasponsors #swpta #parktastic #swptastic