Syncly (YC W23)

A few great things happened last week thanks to our founder-led success: - Customer satisfaction. We delivered a requested feature within a day, allowing our customer to complete their job seamlessly. - Expansion: We doubled our upsell to an adjacent team because our deep involvement in customer success gave us a full context of their team's initiative, and what they want to achieve with Syncly (YC W23). - Closed a high five-figure annual contract: The customer chose us over a more mature company, emphasizing that they value a young Y Combinator company, where founders can directly provide hands-on customer success experience. John Gleeson also shared great insights on founder-led success, and highly recommend checking this out. 👉Link here: https://lnkd.in/gDSMqDKe

New Release: New Chart Types Visualization MATTERS when you share your insights within your team. These new chart types help you better illustrate the insights uncovered by Syncly (YC W23) AI. Try it by clicking the dropdown menu in the chart and selecting your favorite chart type.

Masterclass is back, and we're kicking this season off with a conversation about smart, effective scaling. Fast-growing companies move at lightning speed—but scaling your CX team and strategy isn’t just about moving faster. It’s about planning smarter. Join us at 12:00 pm ET on March 13th to dive into our CX Scaling Playbook. Join host Sarah Caminiti and guests Conor Pendergrast and Alex J. Hong from Syncly (YC W23) as they talk through proven strategies and practical frameworks to help you build a scaling strategy without burning yourself out! This masterclass is for CX professionals, operators, and leaders who are scaling fast and need real-world guidance—not just theory. Ready to level up? Save your spot now!  #ElevateCX #CustomerExperience #ScalingCX #Hypergrowth #Leadership #CXStrategy #CustomerSuccess https://lu.ma/16omhexg

When your service goes down like Slack this morning, wonder what your customers might be saying in social? - How it feels in the office when Slack is down 😆 😃 (Positive 95%) - Is Slack down or did I get fired? (Neutral 60%) - Slack being down is the adult version of a snow day. (Positive: 70%) Customers rejoice!  Get your consumer insights in social with Syncly (YC W23) social rn! P.S. Thanks Y Combinator for the s/o! Syncly social Launch YC link in comments.

Syncly (YC W23) just launched Syncly Social, an AI-powered social listening platform for modern brands. Modern brands need actionable consumer insights faster than ever, but they spend several months to set up keywords, build dashboards, and manually dig into broad topics to get granular insights. Syncly surfaces hyper-target insights, not just summaries, that once took months now in just days, enabling modern brands to refine products, optimize marketing, and stay ahead of competitors. Syncly aggregates reviews, posts, and conversations from socials and e-commerce, such as Amazon, Instagram, Reddit, retailer-specific reviews, and many more, with 90% faster setup time. Global consumer brands, such as Logitech, LG Electronics (Fortune 500), and many fast-growing brands now rely on Syncly Social as their social listening platform. https://lnkd.in/gKdM4NFc

Want to stay ahead of your competitors? Look at what your customers have said - what they like, and what they don’t. Reach out to your customers to understand why they chose you See what your customers say about your product in social See what your potential customers talk about your product and your competitors All things together, the amazing insights can be discovered. On Anna Furmanov's Building With Buyers podcast, we shared: - How to incorporate customer research at your company? - How do you connect insights to your product and marketing? - Challenges with customer research and how technology can help? Thanks for having me on your podcast, Anna!  Listen to the whole episode: https://lnkd.in/dgwMninP

here's why I don't take pure lead gen companies seriously anymore - you know, those companies that cold email you and say: "we can get you X leads"  "first 100 leads free"  "only $0.28 per contact minimum 200 contacts"  etc. it is 2025 marketing starts and ends with customers (huge reason why I changed my show name and premise) We’ve been running the wrong playbook for marketing and growth for too long. And that’s causing some big problems: - Slow growth - frustrated sales teams - Confused prospects - Confused employees We’ve been so focused on net new, that we forgot to cater our marketing approach and strategy around our customer superfans. As AI tools continue to amaze us, at the same time there's this missing piece - of connecting with people. specifically, the people that we should care about the most (in business) our customers. it was always the case that we needed to be close and connected but we've lost our way. you don't need a lead gen company to get you 100 leads, you need to talk to 5-10 customers 45 minutes spend the time to truly understand why was it that they specifically chose you over status quo or a competitor not the bs reasons like "faster" or "better" or "drive ROI" or "easier" etc. Joseph D. Lee (ceo and cofounder Syncly (YC W23)) joined me on the Building With Buyers pod for Ep. 219 ✌️&❤️ #startups #founders #podcast

[Limited Free Offer] It’s Q1 planning season, so we decided to provide a free app review analysis to help CX teams come up with action items to improve their customer experience. It’s a limited service for a month. It’s primarily for the app services, but leave a comment when you sign up if you get customer feedback/review from other sources (i.e. support platform, reddit, e-commerce platform, and etc), so we’ll accommodate. Sign up link in comments. 

I've been thinking a lot about something that's come up in many CX convos over the last year: negative feedback. Everyone wants to know how to improve CX, but almost no one is actually listening to their customers. And the few that are? They're drowning in data with no idea how to make it make sense. Time to fix that. Brought to you by my friends at Syncly (YC W23) 💜