Tal Solutions®, LLC

We are proud to share that the PositivityTech® intelligent platform is featured in American Banker. The article describes how our AI-powered platform makes it possible for institutions to analyze customer complaint data in order to identify bias and discrimination, severity, common issues, COVID-related complaints, and more – and showcases several of our noteworthy findings based on the Consumer Financial Protection Bureau’s database of complaints. Thank you to Kate Berry for shedding light on the issues that financial institutions’ customers are facing today – and sharing how they get ahead of those risks by “listening” to their customers’ voices with AI. We invite you to read the full article here: https://lnkd.in/ekGya-u #NegativesToPositives #AI #artificialintelligence #finance #banks #bias

We are excited for Marcia Tal to speak at tonight's NYPAY event, "Shifting the Customer Services Paradigm with AI." Customer service is often treated as an expense to be minimized, which leads to increased customer dissatisfaction. What if you could use your customers’ concerns and feedback to create value for your business? Marcia will be joining a panel of experts to discuss how AI can be combined with human expertise to create a powerful synergy. We are looking forward to the conversation with Maria D'Albert from Further Advisory, Fabio Sattolo of Covisian and Grace Broadbent of EMARKETER. If you’re in New York, join us for discussion, drinks and networking. To register, see the link in the comments. #NegativesToPositives #ArtificialIntelligence #CX #customerservice #finance

Do you remember how you felt about sharing your medical records when asked for the first time? We, like many others, were hesitant. Would it put our health information at risk — and what would the fallout be? Now, a decade later, we never hesitate: the more data medical professionals have, the better informed they’ll be –– which can only improve the care they provide. Now, “open banking” is similarly in the spotlight. While some argue that it could put consumer data security at risk, others say it will lead to improved data usage that enables consumers to access better and more personalized services and products. So much of this comes down to trust. No matter the potential benefits, people don’t become comfortable with sharing data overnight. Building trust requires time and good experiences, and ultimately, people will only trust once they see the value realized. #OpenBanking #Data #DataSecurity

Don’t miss your chance to flip the script on customer service at your organization! We are excited for Marcia Tal to speak at the upcoming NYPAY panel, "Shifting the Customer Services Paradigm with AI" in New York on December 10. Customer dissatisfaction has grown as companies have historically treated customer service as a necessary expense rather than the asset it truly is. Listen to how businesses are innovating their customer service with #AI. When combined with human expertise, the technology can open doors to new possibilities, creating a powerful synergy that transforms frustrating experiences into positive interactions. Marcia will be joining Fabio Sattolo at Covisian, Grace Broadbent of EMARKETER and Maria D’Albert with Further Advisory to discuss the challenges of innovation and explore how businesses can harness AI to create further value in the customer service landscape. If you're a developer, payment industry professional, tech innovator, or someone who’s interested in the evolving landscape of mobile technology and you’re in New York City, register now to join us 👉 link below Let’s rethink what’s possible in customer service together. Virginia Mateos Raffaella Bianchi, Bart Miller, James Udseth, Eric Agrelius [LION], Robin Wesolowski, David Gerbino, David True, Ron Mazursky, Maureen (Maura) O'Rourke, Brian Bonkowski, Deborah Baxley #NegativesToPositives #ArtificialIntelligence #CX #customerservice #finance

What are the benefits to accurately classifying your customer narratives? With the vast majority of customer narratives touching on multiple topics, accurate classification is complex. Aggregating those topics into common themes using AI-powered algorithms and human expertise, your customer narratives provide the intelligence that is critical to predicting your customers’ future actions and that leads to new and effective strategies.  These strategies like new marketing campaigns, policy changes, and product enhancements require front-end and technology investments. And those investments lead to improved profitability for your business. This is what it means to transform negatives to positives. Gain the insights you need to identify relevant resolutions across all customer touchpoints with the PositivityTech® Categorization Algorithm — now available on Microsoft Azure and AppSource Marketplaces > link in comments #Algorithms #AI #technology #fintech #NegativesToPositives #customercomplaints

As we approach Thanksgiving and National Entrepreneurship Month draws to a close, we are feeling incredibly grateful to celebrate both. In a message from the White House, the President wrote that “America can be defined in one word: possibilities. That is what entrepreneurship is all about.” Building and running a business isn’t an easy road. Entrepreneurs make the choice to pursue their vision of a different way of doing things — and they’re fortunate to do so. There are places in the world where that choice is not possible — and where to imagine change is extremely challenging. Today and every day, we are grateful for the promise of possibility, to be able to build something new and make a difference for people, institutions, and the industry at large — and, most of all, for the support of my family, friends, colleagues, and partners. Thank you to all! Wishing everyone a very happy Thanksgiving! #NegativesToPositives #entrepreneurship #Thanksgiving

Thank you to the NYC Department of Small Business Services (SBS) and NYC Mayor's Office of Contract Services (MOCS) for hosting the Minority and Women-owned Business Enterprise (M/WBE) Procurement Fair. By speaking to representatives and providing our feedback, we are beginning to understand how the system works — and how Tal Solutions®, LLC® and PositivityTech® can provide value. As Marcia Tal connected with several City of New York government professionals, she was energized to hear about a wealth of underutilized data in their portals just waiting to be tapped: ✅ The SBS is partnering with The City University of New York to conduct a study on disparities women and minorities face when applying for city contracts, which Marcia Tal took part in.  Not only do we hope our voice is listened to, but we encourage SBS to listen directly to all of these narratives and use respondents’ own words to affect policy, system, and operational changes. ✅ In her conversation with NYC Civilian Complaint Review Board (CCRB), Tal learned how our PositivityTech offerings, like the Bias Index (linked below), can enhance their processes and analytics, driving improved outcomes.   There’s tremendous value to be unpacked across all of New York City’s agencies, and Tal Solutions welcomes the opportunity to collaborate. Thank you, David Coreas, for the great learning experience! We look forward to working more closely with federal, state, and city agencies to turn negatives into positives. #NYCProcurementFair #MWBE #NegativesToPositives #customercomplaints #business #dataanalytics #SmallPurchaseAgreements

GenAI is front and center these days — and it’s still evolving. Just look at this helpful infographic from Gartner. ⬇️ It is critical that leaders understand the AI landscape and what outcomes are possible. PositivityTech® employs AI for the “low and medium usefulness” areas of the chart which enable driving solutions to real, tangible problems: ●    Prediction and forecasting ●    Decision intelligence ●    Segmentation and classification ●    Recommendation systems By combining AI with domain expertise, we deliver innovative business value and can introduce GenAI where it is most effective. #AI #artificialintelligence #genAI

Just in time for the holiday season, transform complaints into actionable analytics with PositivityTech® — now available on Microsoft Azure and AppSource Marketplaces. Customer conversations have the power to revolutionize the way you do business by decreasing risk and increasing revenue. PositivityTech® transforms complaints into actionable analytics, revealing burgeoning risks and opportunities for growth. Now, Microsoft customers can get ahead of those risks with the following PositivityTech offerings at a special rate of 15% off: • PositivityTech® SaaS Platform: Combining AI-powered predictive insights and human expertise, the platform uses customer narrative data to identify and resolve company policies and practices that lead to high-risk complaints. • PositivityTech® Algorithms: With the Severity Score, Bias Index, Categorization, and more, reveal potential environmental risks as well as identify growth opportunities to drive pre-emptive management actions, based on customer narrative data. • PositivityTech® Financial Services Industry Benchmark Platform: Uncover business insights and opportunities to act using our market comparisons, industry trends, proprietary company segmentation, and algorithms, all based on customer narrative data. To take advantage of these special offerings, please connect with Marcia Tal today at marcia.tal@positivitytech.com. We look forward to helping your organization improve customer outcomes, reduce risk, and increase customer retention. #NegativestoPositives #algorithms #AI #fintech #customercomplaints #MicrosoftMarketplace

• Between 80% and 90% of those who used digital banking in the past year plan to use it the same amount or more going forward, Microsoft says. • Fraud is on the rise, and 45% of complaints about fraud are directed to fintech companies. • When companies adopt AI technologies, they see an 80% increase in anti-financial crime productivity, according to Microsoft. In the face of unprecedented digital acceleration, banks are turning to customer input and interactions to shift their business priorities. Unpacking customer conversations can tell you what you need to know to take proactive measures — and AI can help. The PositivityTech® Platform’s AI-powered predictive algorithms enable deeper understanding of customer frustrations and risks: • From digital transfers to fraud, PositivityTech’s Severity Score identifies High-Risk Interactions in order to reduce future risk. • PositivityTech’s proprietary segmentation reveals differences in how financial institutions are managing fraud. • With PositivityTech, frictions in operational business practices can be identified at least six months before regulatory notice.  By approaching customer complaints as the valuable, predictive data they are, institutions can make much-needed changes that lead to more revenue. Transform negatives to positives with PositivityTech Algorithms, now available on Microsoft AppSource and Microsoft Azure Marketplace > links in comments. #AI #technology #fintech #NegativesToPositives