The Beryl Institute

In this blog, Nikki Garcia explores MAHEC’s multifaceted approach to enhancing care through a patient experience communication plan. Discover seven steps to creating a plan that supports continuous quality improvement initiatives while fostering a culture of collaboration and accountability. Read the blog https://ow.ly/Lbku50Uh3Kh

In observance of the United States Thanksgiving holiday, The Beryl Institute will be closed on Thursday, November 28, and Friday, November 29.

Learn how healthcare leaders can tailor rounding processes to different generations by blending generational insights with personalized care. The focus will be on communication preferences, bridging generational gaps, and fostering empathy to meet unique individual needs. Register https://ow.ly/32QC50UfrHX

As Denver Health strives to become Colorado's most trusted healthcare provider, its mission is grounded in core values of respect, belonging, and responsibility. In this conversation, Amy Friedman and Sharif Abdelhamid, leaders in Denver Health’s experience department, share insights on how a committed workforce and robust community partnerships enable the essential hospital to deliver high-quality, safe care. Together, they discuss how these guiding values help Denver Health foster trust, bring hope, and promote healing among marginalized populations. Listen to the podcast https://ow.ly/UaMH50Ue5MN

Are you looking for a way to demonstrate your commitment to understanding and excelling as an experience professional? The Body of Knowledge (BOK) Certificate Programs in PX Leadership, PX Advocacy, and Volunteer Management provide in-depth knowledge of essential concepts and practices central to patient experience. Learn more: https://ow.ly/LenS50Ue28S

It's official - we've made it to #bestseller status on Amazon! 🎉 Sincere thank you to everyone who has already ordered their copy of this exciting new book. Join the movement to make a lasting impact in #healthcare by securing your copy today. https://ow.ly/HZtC50Ub8LP

It’s here! 🎉 We’re thrilled to announce the release of Return on Human Experience: Eight Principles to Inspire Excellence in Healthcare, co-authored by Jason A. Wolf, Ph.D., CPXP and Stacy Palmer, CPXP of The Beryl Institute. This inspiring book explores how embracing #HumanExperience can transform healthcare organizations, improve outcomes, and create lasting impact. Whether you're a healthcare leader, provider, or patient advocate, this is a must-read for anyone passionate about elevating the #PatientExperience. Secure your copy: https://ow.ly/VF2N50Ua05u

This webinar will review evidence regarding remediation of communication skills in healthcare providers, shame in healthcare, and how the two intersect. The experience at our institution includes two pilot programs designed for providers and entire clinics with suboptimal patient experience scores. We will present stepwise strategies, lessons learned, and qualitative and quantitative data that are driving our next steps in augmenting resources and engagement of providers with bottom decile performance. Register https://ow.ly/rH1P50U9ubE

Coming Soon! Watch as Stacy Palmer, CPXP, our Senior VP & COO, unboxes her brand-new book Return on Human Experience: Eight Principles to Inspire Excellence in Healthcare, co-authored with Jason A. Wolf, Ph.D., CPXP. This insightful read dives deep into creating meaningful, human-centered care experiences. Sign Up for Email Notifications: https://ow.ly/Xgb150U8fNZ

Check out Jason A. Wolf, Ph.D., CPXP's recent appearance on the #HealthcareRap podcast! Jason reflected on 15 years of the Beryl Institute and discussed the current and future state of patient experience as well as the aspects of consumer experience that have been instrumental in pushing the industry forward.