Fascinating discussion from our GC panel today, sharing their thoughts on working with law firms – and their BD teams.
Key takeaways include:
💡 Selecting law firms: think about the three ‘c’s: cost, competency and care
💡 Working together: simple, concise communication that is timely and commercial
💡 Know your client’s business and look out for touchpoints to proactively support the GC when they are likely to need support
💡 Ask for feedback on service directly – not just as referees for the directories
💡 Build relationships for the long term, the personal touch with clients is incredibly important
💡 GCs need their external law firm to be an extension of their team and understand the way they work
💡 Marketing materials – varying degrees of use, a coffee and discussion can be far more valuable
💡 Legal directories - ensure your junior lawyers feature so it is not the same senior names in rankings each year - and be mindful of gender diversity too
💡 Rankings can show the strength of the marketing team behind the submission, not necessarily the credentials of the lawyers
💡 GCs will expect to see their law firms using AI - and as it drives efficiency in legal work we need to think about the impact on pricing models
💡 DEI - incredibly important to see diversity in pitching but be wary of window dressing, GCs want diverse teams delivering their services
💡 Speak less and listen more to understand the client and their issues!
Thank you Jessica Gallegos, Angélica Huacuja, Abhijit Mukhopadhyay, and Noé Pascacio for your insights, and Hugo Peña Zorrilla for chairing the session.
#IBAMexico #IBA2024