Zendesk

🤩 Tracee Ellis Ross, the award-winning actress, producer, and founder/CEO, will join us on stage at #ZendeskRelate: https://zdsk.co/40i6Tkz 💫 Tracee is not only an award-winning actress, she's also the owner, founder and co-CEO of PATTERN Beauty. Tracee is a leader whose cultural fluency and skilled storytelling allow her to forge meaningful connections with audiences and customers alike. ✨ Join us in Las Vegas on March 25-27 for #ZendeskRelate, where AI innovation and customer experience meet. You won’t want to miss this.

💘 Curious how Zendesk and Match Group make the perfect pair in the world of CX? Join our #CXTrends 2025 event on Jan. 22 to hear Meghan Hussack, Director of Strategy and Shared Services, discuss AI and more. Register now: https://zdsk.co/40D0MIE

📝 The holidays may be over, but we made a list — and we're checking it twice. That's right, our 5-step AI readiness checklist has everything you need to know to get your operations AI-ready in 2025: https://zdsk.co/4g42zez

💡 Take a deep dive into all things AI with The Atlantic's Nicholas Thompson during our digital #CXTrends 2025 event on Jan. 22: https://zdsk.co/40ynO3E

🧩 How Jigsaw achieved double-digit CX improvements with #ZendeskAI: https://zdsk.co/40ezoQ5 👀 Jigsaw wanted to integrate AI into its CX operations to improve customer experience and satisfaction. What happened next? The retailer reduced overall ticket volume by 35%, response times by 20%, and handling time by 18%. “Zendesk AI has really helped us drive these numbers, especially with AI supporting our self-service efforts,” Customer Experience Manager James Edward Billett says. “It helps our agents respond more efficiently, allowing them to focus on more meaningful customer interactions."

🔍 As Zuora CEO Tien Tzuo puts it: "The future of monetization is about delivering value, not just products, and Zendesk is leading the way.” 💡 Our innovative outcome-based pricing model for AI is what Tzuo is referring to — setting a new benchmark in the industry. It’s not just about delivering results, but ensuring your investment creates lasting impact. Now and in the future, Zendesk is focused on resolutions that matter: https://zdsk.co/42fpgZT

Just one week until the trendiest (😉) event of the year. ⏳ Sign up for our free #CXTrends 2025 digital event and hear from industry experts and Zendesk customers on the bold moves they’re making with AI: https://zdsk.co/40w5dFk

💼 As flexible work environments continue to shape the landscape in 2025, executives face challenges in extending the advantages of in-office functionality for hybrid and remote teams. A strong focus on employee experience is essential to bridging this gap. 🔑 In a recent piece for Forbes, Zendesk CEO Tom Eggemeier shares three key strategies companies can implement to ensure all employees, regardless of location, have the tools, AI-powered support, and resources they need to thrive they need to thrive: https://zdsk.co/40eMAV4

🚀 We’re partnering with Local Measure to bring advanced voice solutions to large businesses and enterprises: https://zdsk.co/3C4tzg3 🤝 This collaboration enhances Zendesk’s voice capabilities, while empowering Local Measure — a leader in contact center technology and trusted Amazon Web Services (AWS) partner — to deliver exceptional customer service at a larger scale. 🌟 By combining Zendesk’s AI-powered, all-in-one service solution with Local Measure’s cutting-edge voice technology, businesses gain the flexibility to evolve their contact centers while maintaining Zendesk’s signature simplicity and ease of use.

🛳 How did Carnival Corporation set sail and cruise toward a destination of CX-cellence? Hear directly from Martin N. V., Assistant Vice President, Global Gaming Marketing, at our digital #CXTrends 2025 event on Jan. 22: https://zdsk.co/3PEjNUM