Assistant Front Office Manager

Company Description

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Role Description

This is a full-time role for an Assistant Front Office Manager at The Paramount Hotel located in New York, NY. As an Assistant Front Office Manager, you will be responsible for assisting the Front Office Manager in overseeing the daily operations of the front desk and ensuring exceptional customer service to hotel guests. This includes supervising and training front desk staff, managing guest inquiries and concerns, maintaining accurate records, and assisting with administrative tasks. This is an on-site position.

Qualifications

• Prior experience in a customer service or hospitality role
• Excellent communication and interpersonal skills
• Strong problem-solving and decision-making abilities
• Proficiency in computer systems and hotel management software
• Ability to work well under pressure and handle multiple tasks simultaneously
• Attention to detail and strong organizational skills
• Flexibility in working hours, including evenings, weekends, and holidays
• Previous supervisory or management experience is a plus