Help Desk Specialist

Company Overview:

Lemonov Integrated Systems is a small but quickly growing IT solutions provider dedicated to delivering top-notch technical support and exceptional customer service to businesses in The DFW area. We offer a dynamic and collaborative work environment where all are encouraged to learn, grow, and contribute to our collective success. As we expand our operations, we are seeking a talented and customer-focused Level 1 Help Desk Technician to join our team.

Job Description:

As a Level 1 Help Desk Technician at Lemonov Integrated Systems, you will be the first point of contact for our clients seeking technical assistance. Clear communication and keen focus on soft skills are critical. Your primary responsibility will be to provide effective and timely support by diagnosing and resolving technical issues via phone, email, or in-person. You will play a crucial role in ensuring our clients' satisfaction, maintaining their IT systems' functionality, and helping them maximize their productivity.

Responsibilities:

• to customer inquiries and provide technical support via phone, email, or in-person as required.
• and troubleshoot hardware, software, and network issues, escalating complex problems to Level 2 support when necessary.
• clients through step-by-step solutions, offering clear and concise instructions.
• and maintain accurate documentation of customer interactions, including issue details, solutions provided, and follow-up actions.
• configure, and update software applications and operating systems.
• up and configure computer peripherals such as printers, scanners, and network devices.
• with cross-functional teams to ensure effective problem resolution and timely response to customer inquiries.
• expand technical knowledge and stay up-to-date with industry trends and advancements.
• in the development and improvement of internal, workflow process, knowledge base articles and troubleshooting guides.
• up with customers to ensure their satisfaction.

Qualifications:

• school diploma or equivalent; relevant certifications or an Associate degree in Computer Science or related field is a plus.
• strong customer service orientation and a genuine desire to help others.
• knowledge of Windows and Mac operating systems.
• with common software applications, networking protocols, and computer hardware.
• problem-solving skills with a keen attention to detail.
• communication skills, both verbal and written.
• to work independently and collaboratively in a fast-paced environment.
• to prioritize and manage multiple tasks.
• understanding of IT security principles and best practices
• certifications such as CompTIA A+, Network+, or Microsoft Certified Professional (MCP) are welcomed but not required.

What you’ll get:

• salary commensurate with experience and qualifications.
• insurance (medical, dental, vision).
• time off and holidays.
• development and training opportunities.
• to work with cutting-edge technologies and expand your skills.
• and supportive work environment with a focus on work-life balance.