Resident Services Coordinator (Aldon at Keys Crossing)

Aldon Overview

For over 75 years, Aldon has been creating better places to call home. Founded by brothers who set out to create something of value for the local community, we continue to follow their guiding principles today by coming together with the shared purpose of delivering unparalleled personal service and striving to establish deeper bonds that create memorable living experiences.

At Aldon, we are relationship-driven and possess a people-first philosophy. The bonds formed with coworkers and the strong connections made with our residents and partners drive us to do our best work. When you join Aldon, you’ll immediately notice that we empower each other to create a collaborative, forward-thinking work environment that helps us all feel connected, challenged, and proud. It starts with you!

Resident Services Coordinator Overview

The Resident Services Coordinator plays a critical role in fostering a welcoming and supportive community for residents. This position is responsible for providing exceptional customer service, planning and executing resident events, and serving as a backup to leasing consultants. The ideal candidate is enthusiastic, organized, and has a passion for enhancing the living experience of residents.

Key Responsibilities

Resident Services:

• Serve as the primary point of contact for residents, addressing inquiries, concerns, and service requests promptly and professionally.
• Develop and maintain positive relationships with residents, ensuring their satisfaction and retention.
• Coordinate and follow up on maintenance requests to ensure timely and satisfactory completion.
• Facilitate move-in and move-out processes, including orientation for new residents and conducting inspections.
  
  

Event Planning And Execution

• Plan, organize, and execute a variety of resident events and activities to foster community engagement and satisfaction.
• Manage event budgets, secure vendors, and ensure all logistical aspects of events are handled efficiently.
• Promote events through various communication channels, including social media, email newsletters, and community bulletin boards.
• Gather and analyze feedback from residents to continuously improve event offerings and participation.
  
  

Leasing Support

• Assist leasing consultants during peak times, including conducting property tours, processing applications, and preparing lease agreements.
• Respond to leasing inquiries, both in-person and via phone or email, providing accurate information about availability, rental rates, and property features.
• Support the marketing and advertising efforts to attract prospective residents.
  
  

Administrative Duties

• Maintain accurate and organized resident files, ensuring all information is up-to-date and compliant with property management policies.
• Assist in preparing reports related to resident services, events, and leasing activities.
• Participate in regular staff meetings and contribute to the overall success of the property management team.
  
  

Qualifications And Skills

• Education: High school diploma or equivalent required.
• Experience: Minimum of 1-2 years in property management, customer service, or event planning.
• Skills: Excellent interpersonal and communication skills, both written and verbal. Strong organizational abilities and attention to detail. Proficiency in Microsoft Office Suite and property management software.
• Personal Attributes: Energetic, friendly, and approachable. Ability to multitask and work efficiently in a fast-paced environment. A team player with a proactive attitude and a commitment to resident satisfaction.
  
  

Physical Requirements

• Ability to lift up to 25 pounds.
• Flexibility to work evenings and weekends as needed for resident events and leasing activities.
• Ability to stand, walk, and sit for extended periods.
  
  

If you are passionate about creating exceptional living experiences and meet the qualifications above, we would love to hear from you!

Compensation details: 17-17 Hourly Wage

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