Mosaic Media is seeking a talented Senior Account Executive to join our accounts team. You will be pivotal in managing client relationships and driving the performance of assigned accounts. Your expertise will be essential in fostering client engagement, growing revenue, and delivering exceptional service.
About Mosaic Media:
Mosaic Media is an advertising agency that offers a wide range of services including both digital (programmatic, Google Ads, social media) and traditional (radio, TV, print) media buying. We work with clients from various industries, helping them reach their target audience and achieve their marketing goals. As a company, we value creativity, teamwork, and continuous learning.
Responsibilities:
Build and maintain strong client relationships through effective communication, active listening, and personalized service, ensuring clients feel understood, informed, and valued
Anticipate client needs and proactively identify opportunities to add value, offering strategic recommendations and solutions
Manage and resolve client issues swiftly, ensuring high levels of satisfaction and retention
Drive revenue growth by identifying and capitalizing on upselling and cross-selling opportunities within existing accounts
Mentor junior team members, offering guidance and support to enhance their development
Develop and implement strategic account plans in alignment with business objectives
Define and track key performance indicators (KPIs) for client accounts
Stay updated on emerging industry trends and technologies, assessing their impact on clients' businesses
Budgets and Numbers:
Oversee and monitor account budgets, including annual and incremental budgets for media placement
Collaborate with the media and accounting teams for accurate invoicing and reporting
Provide financial insights to support decision-making and enhance account management efficiency
Reporting:
Utilize data analytics tools to analyze client data and provide actionable insights
Regularly review account performance with clients, offering strategic recommendations
Conduct performance review meetings with clients, discussing progress
Gather client feedback and adjust as necessary to meet evolving needs
Requirements
Minimum of 5 years' experience in account management within an agency setting
Bachelor's degree in marketing, advertising, or a related field
Knowledge of digital marketing trends and platforms
Strong analytical skills and attention to detail
Excellent written and verbal communication skills
Ability to multitask and prioritize tasks in a fast-paced environment
Proficiency in the Microsoft Office suite, Google Sheets and Windows OS
Benefits
Benefits include working in a friendly, team-oriented and stimulating work environment, banked PTO after 90 days of working at our company, holidays and a 401k for eligible employees. Opportunities for additional commission based on bringing in new clients are available. Health insurance is not included.