Kolter Solutions

Tier 1 Service Desk Technician

Kolter Solutions Orlando, FL
Kolter Solutions

Tier 1 Service Desk Technician

Kolter Solutions Orlando, FL
3 months ago 38 applicants

See who Kolter Solutions has hired for this role

Kolter Solutions is seeking a TIER 1 Service Desk Technician to work with a great team in the Orlando, FL area.

Location: Onsite , Orlando, FL

Job Description:
  • The service desk technician is responsible for receiving and documenting initial incident and request management reports.
  • Monitoring systems for equipment failure, errors in performance or hardware failures, initial communication with the user population, documenting the issue or request, conducting initial Level 1 triage and resolution when possible, and escalating to TIER 2 as required in accordance with established Service Level Agreements.
  • Provide basic desktop support and assistance with Microsoft Office products.
  • Additional areas of responsibilities include both passive and active network and enterprise monitoring and initiating appropriate responses as required.

Minimum Qualifications:
  • Vocational certifications or AS degree in computer science or related technical field preferred.
  • Must have at least two years of experience working on a Help Desk / Service Desk
  • Microsoft certifications a plus  
  • Positive Customer service oriented in potentially high stress scenarios.
  • Basic knowledge of Active Directory is required.
Kolter Solutions is a leading professional staffing company based in Central Florida. We place highly skilled individuals on a contract, contract-to-hire and direct hire positions at clients nationwide.
Kolter Solutions has proudly been recognized as the " Best Places to Work ” by the Orlando Business Journal and Staffing Industry Analysts (SIA). We are also in the Fast 50 - 2020 Fastest growing companies in Central Florida !
We offer:
  • Full Health Benefits
  • Vision
  • Dental
  • 401 (k)
  • Pet Insurance
  • Life Insurance
  • Supplemental Benefits such as short-term disability, accidental insurance, and supplemental dental and vision.
  • Employee Discounts
  • Referral Program
Kolter Solutions is an Equal Opportunity Employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under federal, state or local applicable law.

  • Seniority level

    Entry level

  • Employment type

    Other

  • Job function

    Information Technology

  • Industries

    Information Technology & Services

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